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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality, highlighting its durability and the pleasant feel of the materials. Many appreciate the thoughtful design, which often includes features like effective temperature retention and the absence of plastic taste. The user experience is consistently positive, with people enjoying the aesthetic appeal, ease of cleaning, and the ability to customize their items. The delivery service is also noted for being fast and reliable. However, some people were dissatisfied with aspects of customer service, mentioning unresponsiveness or difficulties with returns. There are also occasional concerns about product leakage, particularly with certain lid designs, and some customers experienced issues with the durability of specific models, such as glass breaking or insulation problems.

What people talk about most

Product

Users describe positive interactions with the product. Many customers appreciate the durability and longevity... See more

Quality

Reviewers highlight positive aspects of quality, praising the durability of the glass and overall... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the product easy to... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers praise the excellent and helpful... See more

Delivery service

Reviewers mention positive feedback about delivery service. Consumers frequently praise the quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We absolutely love our Keep Cups! Each of us in the family has one, and they’ve quickly become a part of our everyday routine. Not only are they a joy to use, but I also love what they stand for—makin... See more

Company replied

Rated 5 out of 5 stars

So I got a KeepCup Traveller Light for my birthday and loved it. The material is amazing and feels really nice as well as the hole to sip out of not being to big so you don't get too much hot drink at... See more

Company replied

Rated 5 out of 5 stars

Bought newly launched bowl. Kept strawberries fresh and seal prevented leakages. Washed in top of dishwasher with no problems. Bought in natural colour and might be tempted to go brighter next time to... See more

Rated 5 out of 5 stars

I'm a repeat customer. Was just reordering an 8oz cup to replace one that I broke and I discovered there is also a 6oz, which, as everyone should be clear, is the size of the original flat whit... See more

Company replied


Company details

  1. Australian Goods Shop
  2. Fashion accessories shop
  3. Kitchen Furniture Shop

About KeepCup

Written by the company

KeepCup is the world's first barista standard reusable cup that has grown to define an entire reuse category.
There is a range of reusable cups, travel mugs and bottles in an array of colours and sizes to choose from.

Made to be loved and looked after.
Buy one, waste none.
Explore the range below



REUSABLE CUPS
TRAVEL MUGS
COLD CUPS
BOTTLES
REPLACEMENT PARTS
KEEPCUP CARE

Subscribe for 10% off your first order.

Join KeepCup reusers around the world who divert millions of single-use coffee cups and bottles from landfill every year.

Enter your details to access the discount.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lid is leaking, what a let down

The lid leaks badly. It looks like the seal isn’t tight enough, so liquid hits the top and makes the lid wet even when it’s upright. I can’t even tip the cup without worrying about spills. For a product with a glass bottom, I expected better quality. Very disappointed.

11 July 2025
Unprompted review
KeepCup logo

Reply from KeepCup

Hi Olga,

Thanks for sharing your experience, what you’ve described isn’t typical of how our glass press fit lids are designed to perform - they're splashproof on the go drinking and should seal securely at the cup rim. It sounds like there may be an issue with the seal or fitment.

We’d love the chance to make this right. Please reach out to our team at hello@keepcup.com so we can help get you reusing again with confidence.

KeepCup Team

Rated 5 out of 5 stars

Highly recommend

Keep cup was my first reusable cup and has lasted me over a decade. High quality, no leaks like other brands, easy to clean.

13 June 2025
Rated 5 out of 5 stars

Love my Keep Cup!

My new cup is awesome, just what I needed. I've been using the older keep cup version for so long, I don't know how long I've used it for. But it finally got to the point where the lid was a little bit leaky. Super happy with my new insulated one, especially since it is my favourite colour.

13 June 2025
Rated 1 out of 5 stars

Poor customer service

The product was great. The customer service however, was not. I reached out the customer service department to process a return because that's the only way you can do it and I never got response.

10 June 2025
KeepCup logo

Reply from KeepCup

Hi Shay,

Thanks so much for your review - we're glad to hear you liked the product.

We did respond to your return enquiry on the 13th of June, though it’s possible our email landed in your junk or spam folder. Just in case, I’ve gone ahead and resent it to you now so you can go ahead with your return at your convenience.

Kind regards,
KeepCup Team.

Rated 5 out of 5 stars

Couldn't rate it highly enough

So I got a KeepCup Traveller Light for my birthday and loved it. The material is amazing and feels really nice as well as the hole to sip out of not being to big so you don't get too much hot drink at once. I decided to buy a large plastic Coldcup for iced coffee and it arrived today. Not disappointed. The quality doesn't feel cheap and carelessly put together, and it's BPA free which is a huge bonus. No strong plastic taste either. Very much recommend.

5 July 2025
Unprompted review
KeepCup logo

Reply from KeepCup

Hi,

Thanks so much for sharing this — what a great birthday gift to receive, and we’re so glad to hear you’re enjoying both the Traveller Light and Cold Cup!

We love that you noticed the design details and material quality — and definitely agree, no one wants a mouthful of hot coffee too fast (or a plastic aftertaste with cold drinks!). Thanks for recommending us, and happy sipping.

KeepCup Team

Rated 5 out of 5 stars

I adore my cup!

I adore my cup! Perfect for iced coffees and it doesn’t leave condensation rings everywhere! Also works well for hot coffees and comes with a different lid for those.

2 June 2025
Rated 1 out of 5 stars

I really thought this cup was spill…

I really thought this cup was spill proof instead of splash proof. Nor did I think I would have to be removing the straw so that it would be “spill proof” every time. I’m sorry but a real spill proof cup doesn’t spill with or without a straw, with or without ice. Also I didn’t know that I had to measure how much ice I would use because too much ice applies weight to the lid causing the lid to fall off. This just was nothing like I expected. Then I reached out to customer service and sent them a video. Well they said I had too much ice and the description clearly says push lid not screw lid. It’s just a sloppy cup not worth the price at all.

29 May 2025
KeepCup logo

Reply from KeepCup

Hi Laura,

Thanks so much for taking the time to share your feedback, we’re sorry to hear the Cold Cup didn’t meet your expectations.

To clarify, the Cold Cup Longplay is splashproof rather than fully spillproof, as outlined in the product description. This means it’s designed for upright use, and while the push-fit lid provides a secure seal for everyday sipping, it isn’t leakproof when tipped upside down or shaken, especially with a straw in place.

We appreciate you reaching out and sharing your experience; it helps us continue to improve. If there’s anything further we can do to help, please don’t hesitate to reach out to our team again.

The KeepCup Team

Rated 1 out of 5 stars

Leaks. I've followed instruction to the T

It's inconvenient that the cup is much larger on the outside than it is on the inside, and that seems unnecessary given that other insulated cups are more consistent in size and shape between the inside and outside. Worst of the inconvenience though is that it has a removable gasket and has to be hand washed, so after a week of hand washing it, now the lid doesn't screw on flush anymore, no matter how tightly or loosely I seat the gasket in the lid, this LEAKs through the gap between cup and lid. Absolutely useless after a week!

24 May 2025
KeepCup logo

Reply from KeepCup

Hi Caroline,

Thanks for taking the time to leave a review, and we're sorry to hear you've had this experience.

Our cups are double-walled and vacuum-insulated to maintain temperature, resulting in a larger exterior compared to the internal volume. The removable gasket is designed for thorough cleaning and hygiene, but we understand it can be tricky to reseat properly, and if not aligned correctly, it may affect the seal.

We’d love to help resolve this for you. Please reach out to our customer service team at hello@keepcup.com, and we’ll be happy to assist.

— The KeepCup Team

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