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Lacasadelelectrodomestico Reviews
3,093 • Excellent
Only the latest review will count in the company's TrustScore
Excellent service
Excellent service, easy, straight forward very good prices. Customer support is there when needed and they respond promptly either on the phone or by email.
They do not change, manipulate prices like other stores do. For instance MediaMarkt and Electrodomesticosweb rises their prices and than advertises for Black Friday that their prices are lower, when instead their were quite higher. They include delivery to street level for their appliances which makes it even more straight forward and economical. Highly recommend.
Precio incomparable
Precio incomparable
Quality / price excellent
Quality / price excellent
Good and fast delivery.
Perfect.
Excelent
Easy to use and quick answers. Thanks
Easy to use website
Easy to use website, great choice of appliances and manufacturers and of course very competetive prices.
Easy transaction
This was avery easy and complete transaction. The process was seamless. The product was exactly what we wanted and at the best price.
Incredible Quick Service!
Incredible Quick Service!
Worked very fine for me
Worked very fine for me. A very big xtra star is handed over, the reason why : the switchboard asked on own initiative if I would speak with an English speaking colaborater. Made it all so much easier and pleasant.
If anything else to be bought this way, I look forward to return as a customer.
Indesit fridge
Delivery was quick, the fridge was well packaged and it works fine.
Inmejorable
Inmejorable. Honesta
Fantastic price and service......
Fantastic price and service......
Superb service from placing order to…
Superb service from placing order to delivery of items
Asking me to review their service…
Asking me to review their service before I have received the goods does not make sense. No confirmed delivery date just an instruction to call the delivery company 48 hours after I placed my order.
It was not easy going to the payment
It was not easy going to the payment, not clear how to do it.
Easy website to use
Good prices. Excellent website easy to use. Good communication
A bunch of liars.
Don't order from lacasadelelectrodomestico they lied to me from the beginning and they are really not professional.
I choose a fridge on their website the 13th of October and it's mentioned on the product page "delivery in 5-11 days". It's a classic e-commerce so when you place an order you have to fill your address etc..
First shameful strategy: they call me some days after my order: "We don't have your address, can you give it to them because we stopped the delivery because of that" After double check, my address was already filled on their website, it was just a lie to justify their late... Then they told me that I'll get my delivery on the 31st of October, the 31st nobody came and they explain it's my fault because I don't reply but it's a LIE again I answer in no time at their emails and I have all screenshots... So then they explained I'll get my fridge the 3rd of November (16 working days after my order) and today they told us we'll get our fridge on the 8th of November...
Obviously, everything is total bullsh*t and they have no clue about when I can get my order. I live in a new flat without a fridge for 16 days now and I have to order food every day...
DON'T ORDER FROM THEM ! THEY ARE NOT PROFESSIONAL AT ALL, THEY LIED TO ME, AND THEY DON'T CARE ABOUT CUSTOMER SATISFACTION.
Reply from Lacasadelelectrodomestico
Estimad@ cliente, le pedimos de nuevo disculpas por el retraso ocasionado con su pedido, lamentablemente trabajamos con plazos habituales que en ocasiones se ven alterados por la disponibilidad del fabricante. Por un error informático no registramos la dirección de entrega de su pedido correctamente y por ello hubo problemas para la entrega y fue necesario su confirmación. Sentimos las molestias que le ha ocasionado el retraso registrado en el pedido pero le aseguro que por supuesto nos preocupamos de la satisfacción de nuestros cliente y que en ningún momento pretendimos mentirle ni darle plazos irreales, sino solamente la información que nos aporta el fabricante.
En su pedido contrató la entrega gratuita en el portal del domicilio (sin subida al domicilio) pero nos acusa de no entregarlo dentro.
No podemos aceptar que se nos acuse por haber ofrecido el servicio que él mismo ha contratado.