Marlows Diamonds Reviews 

3,112
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 310 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly staff for providing knowledgeable, patient guidance when choosing beautiful custom wedding and engagement rings for special life occasions. Consumers truly appreciate the professional advice, transparent purchasing options, and warm, welcoming atmosphere experienced during every single store visit they make. Some people were satisfied with the prompt cleaning and efficient resizing services easily completed within just a few short hours on site. Reviewers additionally noted the truly exceptional aftercare, trustworthy recommendations, and highly reliable customer support provided consistently over many years of loyal family visits.

What people talk about most

Staff

Clients share profound satisfaction regarding the staff, frequently highlighting the exceptional knowledge... See more

Service

Customers had positive experiences with service, frequently highlighting exceptional assistance, helpful... See more

Product

People report positive experiences with product, highlighting beautiful bespoke rings, simple transactions,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting staff who are... See more

User experience

Reviewers highlight positive aspects of user experience, describing simple transactions and a lovely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience as it was many years ago when buying wedding rings. This time was for an engagement ring & the service Marianne was fun but professional, giving good advice at the same time as list... See more

Rated 5 out of 5 stars

Went into Marlows last week to get my engagement ring cleaned, checked and resized. There customer service was excellent I only had to leave my ring for 2 hours then I went back to collect it and it w... See more

Rated 5 out of 5 stars

Carman greeted us and knew exactly what would work as an eternity ring. Very pleasant and helpful. Simple easy transaction and I a beautiful new ring. 💍 Thank you 🙏

Rated 5 out of 5 stars

We came to Marlow’s on a recommendation from a friend and it was absolutely the right thing to do. Kay was brilliant. Happy to explain everything so I clearly understand the choices being made with no... See more


Company details

  1. Jewellery shop
  2. also in
  3. Diamond Dealer
  4. Jeweller
  5. Jewellery manufacturer

Written by the company

The Marlow family have been trading in Birmingham's popular and famous Jewellery Quarter for over three generations. First established as a high quality jewellery manufacturer and wholesaler, the family naturally developed into one of the UK's leading luxury certified diamond specialists. With over 150 years of combined staff experience under one roof, rest assured the adivse customers get will be practical and honest. Our reach of customers extend to diamond and jewellery investors, dealers, wholesalers and consumers across the UK, Middle East and Europe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,112)

308 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alison looked after us again 😊

Alison looked after us again, she is always so helpful, friendly and brilliant. As a family, since about 2012, we have gone to Alison for our jewellery requirements - engagement, wedding, alterations or annual insurance assessments. Her service and knowledge is exceptional.

3 October 2026
Unprompted review
Rated 5 out of 5 stars

Eternity Ring

Carman greeted us and knew exactly what would work as an eternity ring.
Very pleasant and helpful. Simple easy transaction and I a beautiful new ring. 💍 Thank you 🙏

3 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Went into Marlows last week to get my engagement ring cleaned, checked and resized. There customer service was excellent I only had to leave my ring for 2 hours then I went back to collect it and it was all done. Thank you so much to Sara and all the team 😊

28 September 2026
Unprompted review
Rated 5 out of 5 stars

A great experience as it was many years…

A great experience as it was many years ago when buying wedding rings. This time was for an engagement ring & the service Marianne was fun but professional, giving good advice at the same time as listening to my wife’s preference on each style. Many thanks 👌

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

We had a really positive experience at our visit where originally we just wanted a repair to a wedding band and infinity ring but also sought advice on upgrading an engagement ring both in size and shape/cut. Kay was amazing and really looked after us giving us genuine and honest advice and offering a lot of different solutions and courses of action. Because of Kay we left happy and with the perfect upgraded ring of my dreams. Thanks x

27 September 2026
Unprompted review
Rated 5 out of 5 stars

Another fantastic visit to Marlows

Another fantastic visit to Marlows. Sara has been very helpful and supportive in helping me replace my lost engagement ring. The selection and service is the best. I also had a previous purchase resized and cleaned while I waited. Exceptional aftercare. Our go to shop- thanks so much Sara!

26 September 2026
Unprompted review
Rated 5 out of 5 stars

Marianne‘s a Star!

We had a lovely experience at Marlow’s today. Marianne was friendly, patient and genuinely helpful - and she’s hilarious! She made us feel welcome and made the whole visit a lot of fun. Thank you, Marianne!

26 September 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience at Marlows

I had a fantastic experience at Marlows Diamonds. The staff were incredibly friendly and helpful. I bought my wife’s engagement ring from them 10 years ago, and they still remembered me! It was such a lovely personal touch. The service was exceptional, and I couldn’t have asked for anything better. Highly recommended!

19 September 2026
Unprompted review
Rated 5 out of 5 stars

The quality customer service provided…

The quality customer service provided is perfectly match with the stunning products available in store. Alison was so very patient and knowledgeable which suited our specific preferences and appetite for
My wife’s New anniversary Diamond Ring.

This is the second time
Visiting Marlow’s and I’m sure it will not be the last.

Thank you Alison and the team for
A first class and very personal Experience.

I would highly recommend Alison and Marlow’s.

19 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look