Maxi Zoo France Reviews 

5,473
•
TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

Maxi zoo in both Gueret and the new store in La Chatre have been helpful and have always been stocked with my needs for my 4 new rescue kittens during the summer of 2026. I look forward to continuing... See more

Company replied

Rated 5 out of 5 stars

Boutique proche de chez moi, cela évite d'acheter sur internet. Petit bémol car il n'y pas les gros packs de pâté almo nature chat disponible en magasin ( il faut passer sur internet ) ni le format n&... See more

Company replied

Rated 4 out of 5 stars

Every time i visit maxi zoo im impressed with the assortment of items for animals. The place is clean and fairly easy to find items. The choice in food for dogs is varied including dog tin food. Lot's... See more

Company replied

Rated 5 out of 5 stars

Large choice and fast delivery. However I was shocked by the prices applied to the pet food they sell in their physical shops (about 15% over their online prices). The online prices are similar to... See more

Company replied

Company details

  1. Pet shop

Written by the company

Alimentation, accessoires et produits de soins pour votre chien, chat, rongeur, furet, oiseau, poisson et reptile. Maxi Zoo, tout pour vos animaux. Des conseils d’experts pour le bien-être de vos animaux de compagnie. Retrouvez-nous dans l'un de nos 360 magasins ou sur notre boutique en ligne www.maxizoo.fr


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

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(5,473)

1,890 reviews in the last 12 months

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Rated 5 out of 5 stars

Verry good bon personnel et bonne…

Verry good bon personnel et bonne orientation

27 September 2026
Unprompted review
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Reply from Maxi Zoo France

Bonjour Jordan,

Merci d’avoir pris le temps de partager votre avis 😊. Nous sommes ravis de savoir que vous avez apprécié l’accueil et l’accompagnement de notre équipe. Votre retour est précieux et encourage nos collaborateurs à continuer d’offrir le meilleur service possible.

Bonne journée à vous, L'équipe Maxi Zoo France

Rated 4 out of 5 stars

Maxi zoo in both Gueret and the new…

Maxi zoo in both Gueret and the new store in La Chatre have been helpful and have always been stocked with my needs for my 4 new rescue kittens during the summer of 2026. I look forward to continuing shopping in these stores.

24 September 2026
Unprompted review
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Reply from Maxi Zoo France

Hello Paula,
Thank you very much for your kind review. 😊 We are delighted to hear that our stores in Guéret and La Châtre have been able to support you and your four rescue kittens.
We truly appreciate your trust and look forward to welcoming you again on your future visits.
Bonne journée à vous, L'équipe Maxi Zoo France

Rated 5 out of 5 stars

Suuuuuper!

13 September 2026
Unprompted review
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Reply from Maxi Zoo France

Bonjour,
Merci beaucoup pour votre retour. 😊 Nous sommes ravis que votre expérience ait été à la hauteur de vos attentes.
Bonne journée à vous, L'équipe Maxi Zoo France

Rated 5 out of 5 stars

Excellent personnel

Excellent personnel

4 September 2026
Unprompted review
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Reply from Maxi Zoo France

Bonjour Jean-Louis,
Merci pour votre commentaire. 😊 Nous sommes ravis que vous souligniez la qualité de notre équipe.
Votre satisfaction est une belle récompense pour nos collaborateurs.
Bonne journée à vous, L'équipe Maxi Zoo France

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. Fair prices.

1 September 2026
Unprompted review
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Reply from Maxi Zoo France

Hello Marvina,
Thank you for your kind feedback 😊. We are delighted to know that you appreciated the support from our team and found good value during your visit. Your satisfaction means a lot to us.
Bonne journée à vous, L'équipe Maxi Zoo France

Rated 5 out of 5 stars

A great piece of advice

A great piece of advice, nice employees. Perfect!

28 August 2026
Unprompted review
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Reply from Maxi Zoo France

Hello Karine,
Thank you very much for your kind review 😊. We are delighted that you appreciated the advice provided by our team and your experience in our store.
Bonne journée à vous, L'équipe Maxi Zoo France

Rated 5 out of 5 stars

Great advice for a new puppy owner

Great advice for a new puppy owner. Very helpful.

22 August 2026
Unprompted review
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Reply from Maxi Zoo France

Bonjour Telmo,

Merci beaucoup pour votre retour positif 😊

Nous sommes ravis d'apprendre que nos conseils ont pu vous être utiles pour l'arrivée de votre nouveau chiot. Accompagner les propriétaires d'animaux à chaque étape de leur aventure est au cœur de notre métier, et votre satisfaction est la plus belle des récompenses.

Nous vous souhaitons beaucoup de bonheur avec votre compagnon et espérons vous revoir bientôt en magasin.

Bonne journée à vous, L'équipe Maxi Zoo France

Rated 5 out of 5 stars

Wonderful

For each visit , a Warmed welcome
And for my last visit ( 1 day ago) a staff help me to bring my purchases to my car ! What a Nice and good service ! Thank you #Marseille #Grandlittoral

28 July 2026
Unprompted review
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Reply from Maxi Zoo France

Hi Magali,
Thank you very much for your kind feedback! 😊 We are delighted to hear that each of your visits has been a positive experience and that you appreciate the warm welcome and support provided by our team.
We are especially pleased that one of our colleagues was able to assist you with your purchases and help carry them to your car. Small gestures like these are important to us and contribute to the quality of service we strive to offer every day.
Thank you again for your trust and your encouragement.
Have a nice day, Maxi Zoo France Team

Rated 5 out of 5 stars

Good live to dogs and cats and others animals

Great expérience shop and produits varief adapted to dogs personale qualified

15 July 2026
Unprompted review
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Reply from Maxi Zoo France

Bonjour,
Merci beaucoup pour votre retour positif ! 😊 Nous sommes ravis d'apprendre que vous avez apprécié notre magasin, la diversité de nos produits ainsi que les conseils de notre équipe.
Notre objectif est d'offrir à chaque client et à son compagnon une expérience agréable, avec des produits adaptés et un accompagnement de qualité. Votre message est une belle reconnaissance pour nos collaborateurs.
Bonne journée à vous, L'équipe Maxi Zoo France

Rated 4 out of 5 stars

Every time i visit maxi zoo im…

Every time i visit maxi zoo im impressed with the assortment of items for animals. The place is clean and fairly easy to find items. The choice in food for dogs is varied including dog tin food. Lot's of choice for hygiene products such as dog toothpaste, dog ear, eye cleaners !

1 July 2026
Unprompted review
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Reply from Maxi Zoo France

Bonjour Angela,
Thank you very much for your kind feedback! We are delighted that you appreciate the variety of products and the organization of our store.
It’s great to know you enjoyed your visits and found everything easily.
Bonne journée à vous, L'équipe Maxi Zoo France

Rated 5 out of 5 stars

Excellent experience with smiling…

Excellent experience with smiling people in the shop

20 June 2026
Unprompted review
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Reply from Maxi Zoo France

Bonjour Philippe,

Merci beaucoup pour votre retour positif 😊 Nous sommes ravis que vous ayez apprécié l’accueil et le service en magasin. Bonne journée à vous, L'équipe Maxi Zoo France

Rated 5 out of 5 stars

Parfait

Magasin super

9 June 2026
Unprompted review
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Reply from Maxi Zoo France

Bonjour,
Merci beaucoup 😊
Votre retour positif nous fait très plaisir.
Au plaisir de vous revoir en magasin.
L'équipe Maxi Zoo France 🐾

Rated 5 out of 5 stars

Perfect products

Perfect products, staff and else

1 June 2026
Unprompted review
Maxi Zoo France logo

Reply from Maxi Zoo France

Hello,

Thank you very much for your kind review 😊

We are delighted that you are satisfied with our products and our team.

Have a great day,

Maxi Zoo France Team 🐾

Rated 4 out of 5 stars

I’m really pleased to have found a shop…

I’m really pleased to have found a shop like this in Mende, even though it doesn’t (yet) stock the full range of cat food.

2 June 2026
Unprompted review
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Reply from Maxi Zoo France

Hello,

Thank you very much for your review 😊

We are delighted that you enjoy having a Maxi Zoo store in Mende. We also take note of your comment regarding the cat food range and will pass it on to the relevant teams.

Have a great day,

Maxi Zoo France Team 🐾

Rated 5 out of 5 stars

Spot on

Found what we were looking and even more.

15 May 2026
Unprompted review
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Reply from Maxi Zoo France

Bonjour,
Merci beaucoup pour votre retour 😊🐾 Nous sommes ravis de lire que vous avez trouvé ce que vous cherchiez, et même plus encore !

Au plaisir de vous accueillir à nouveau en magasin,
L'équipe Maxi Zoo France

Rated 5 out of 5 stars

I am very satisfied by the seriousness…

I am very satisfied by the seriousness of the company which respected the delay, packaging of my order.

1 April 2026
Unprompted review
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Reply from Maxi Zoo France

Bonjour Claudine,
Merci d'avoir pris le temps de partager votre expérience.
Nous vous souhaitons une bonne journée.
L'équipe Maxi Zoo France

Rated 5 out of 5 stars

Accueil aimable

Accueil aimable, personnel disponible, magasin propre... j ai plaisir à y aller. Magasin de l'Aigle(61)

20 March 2026
Unprompted review
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Reply from Maxi Zoo France

Bonjour Brigitte,

Merci beaucoup pour votre retour positif. Nous sommes ravis que votre expérience au magasin de l’Aigle vous apporte satisfaction et plaisir à chaque visite .

Bonne journée à vous, L'équipe Maxi Zoo France

Rated 1 out of 5 stars

One dog bit my daugther 7 years old and…

One dog bit my daugther 7 years old and managers told that it was my daugther mistake because she arrived behind the dog. It was so stupid my daugter only follow me.

31 January 2026
Unprompted review
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Reply from Maxi Zoo France

Bonjour María,

Nous sommes sincèrement désolés d’apprendre cet incident et comprenons parfaitement votre inquiétude et votre frustration. La sécurité de nos clients, et tout particulièrement des enfants, est une priorité pour nous, et nous regrettons que la situation n’ait pas été prise en charge avec l’attention nécessaire.

Bonne journée à vous,
L'équipe Maxi Zoo France

Rated 5 out of 5 stars

Always an excellent service

Always an excellent service from Maxizoo, From the online order to delivery. The delivery man is always the same person, he knows our house, and is always on time and very respectful. Very good customer experience.

19 December 2025
Unprompted review
Maxi Zoo France logo

Reply from Maxi Zoo France

Hello Tina,

Thank you very much for your kind feedback! 😊 We are delighted to hear that our service, from online order to delivery, consistently meets your expectations and that our delivery team provides a reliable and respectful experience.

We look forward to continuing to serve you and your pets! 🐾

Have a great day,
The Maxi Zoo France Team

Rated 5 out of 5 stars

Boutique proche de chez moi

Boutique proche de chez moi, cela évite d'acheter sur internet. Petit bémol car il n'y pas les gros packs de pâté almo nature chat disponible en magasin ( il faut passer sur internet ) ni le format n&d de farmina chat en 10kg

13 December 2025
Unprompted review
Maxi Zoo France logo

Reply from Maxi Zoo France

Bonjour,

Merci pour votre retour et votre fidélité à notre boutique de proximité ! Nous comprenons votre déception concernant la disponibilité de certains formats de pâtée et croquettes. Nous faisons notre possible pour répondre aux besoins de nos clients, et ces produits restent disponibles sur notre site en ligne pour compléter notre offre en magasin. 🐾

Bonne journée à vous,
L'équipe Maxi Zoo France

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