Mitre Sports International Reviews 870

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their durability and excellent value for the price. Many appreciate the efficient and super-fast delivery service, with items arriving promptly and well-packaged. The ordering process is generally described as easy, and people are happy with the overall experience. However, some reviewers were not happy with issues related to personalized items, where names peeled off shortly after use or arrived with errors. There were also occasional complaints about missing items from orders, faulty valves in balls, or products not lasting as long as expected.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the high quality and great value of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speedy and fast delivery... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of footballs and other... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the ease of... See more

Price

Customers generally express satisfaction with the pricing, often highlighting good sale prices and great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mitre for me always have good (although slowly getting worse) footballs and they are probably the best. However they don’t show much loyalty, returning customers are not given any reward at all. I h... See more

Rated 4 out of 5 stars

Mitre Ultimax Pro arrived in time to use at the FIFG Masters and English Open Footgolf event at Ashbury Manor Golf Resort in Devon on the 22-24 August 2025. This was the biggest international foog... See more

Company replied

Rated 4 out of 5 stars

Good product great price and efficient delivery service. I thought the actual ordering was unusual. I bought 5 identical balls which were all listed individually during the ordering process and on t... See more

Company replied

Rated 5 out of 5 stars

This change to using futsal balls instead of the yellow furry bouncy indoor footballs which didn’t last was well overdue! After debates online with Mitre, I finally decided to place an order for 2x fu... See more

Company replied


Company details

  1. #112 of 141 best companies in Sporting Goods Shop
  2. #72 of 90 best companies in Outdoor sports shop
  3. #37 of 50 best companies in Football shop

About Mitre Sports International

Written by the company

Mitre is proud of its strong heritage and credibility in football. From our humble beginnings in a leather tannery in Huddersfield, over 200 years ago, our industrial roots have bred a relentless focus on innovation, quality, and craftsmanship.

Always at the heart of the game’s evolution, Mitre was already stitching footballs when the world’s first competition was established in 1888. And now, we’re providing top-class footballs to all levels of the game. From grassroots to the Emirates FA Cup, a garden kickabout to a grueling Sunday league match in the rain. We’re committed to leveling the playing field for all to enjoy the beautiful game, all played with a quality Mitre ball.

We’re a brand you can trust, in those moments that matter, a brand for real football people.

We are Mitre, and we are a different league.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

870 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Football was delivered on time

Football was delivered on time, and at the quality I expected. It was a freestyle football that was a bit too rough compared to more expensive freestyle balls but for the price I can't complain. Definitely more grip to do tricks with than a regular ball, but can't do it barefoot coa of the roughness

5 September 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Thanis,

Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Our delivery service is one of a kind. Here at Mitre, we only provide the best.
If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you,
The Mitre Team!

Rated 1 out of 5 stars

Paid for express delivery

Paid for express delivery. a month later and the goods haven't been received by the courier

18 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Luke and Tania,

Thank you for your review!

We always encourage feedback from our customers to further enhance the customer experience.

It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch.

We are always here to help.

Thank You.
The Mitre Team

Rated 1 out of 5 stars

Got this email to leave feedback but…

Got this email to leave feedback but I’ve never ever purchased from this site?

5 September 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Rebecca,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 1 out of 5 stars

Very disappointed

Very disappointed, ordered socks, the money was taken but the socks were not delivered. Had to email and chase to be told that the order had been cancelled because the item was out of stock. I enquired if they were available in the next size up and if not I needed a refund. No reply to my query on size,just a refund email sent. Felt very impersonal.

4 September 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Amanda,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars

Great product as always

4 September 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi David ,

Thank you for your review!

Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

Excellent value and quality

Excellent value and quality

12 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Mark,

Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Here at Mitre, we only provide the best.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you,
The Mitre Team!

Rated 1 out of 5 stars

Poor Quality balls

We purchased mitre size 3 balls and have used them twice in training and the seem on 2 balls has split already. Will be looking for a refund

18 July 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Huw,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars

Order was processed & delivered quickly …

Order was processed & delivered extremely quickly! Product is great & my grandson loves his gloves!

4 September 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Alison,

Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Our delivery service is one of a kind. Here at Mitre, we only provide the best.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you,
The Mitre Team!

Rated 1 out of 5 stars

Took weeks to arrive

Took weeks to arrive, contacted yourself and told it got mixed up by a courier and would be sent that day via expressed delivery, waited 4 days and still nothing so contacted again and that's when the product got dispatched

3 September 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Sion,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars

Excellent service from Mitre for…

Excellent service from Mitre for goalkeeper gloves for training, swift delivery, good communications and gloves seem to be good quality, good payment options very pleased

2 September 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi David,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

speed of delivery good

speed of delivery good. quality also great

1 September 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Simon,

Thank you for your review!

High quality products at affordable prices, with a fast delivery service? Here at Mitre, we excel at all three, and we are pleased that we have met your expectations.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you for choosing Mitre.
The Mitre Team!

Rated 2 out of 5 stars

Ball was good but the name came off…

Ball was good but the name came off after a couple of days.

1 September 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Simon,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.
If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars

The products came super fast and the…

The products came super fast and the communication from yourselves was very good

29 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Damian,

Thank you for your review!

It is wonderful to hear that your overall interaction with Mitre was a positive one. We hope to hear from you again in the future.

If you require any assistance, please feel free to get in touch.

Kind Regards
The Mitre Team

Rated 5 out of 5 stars

Quality of the product and speed of…

Quality of the product and speed of delivery

27 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Darryl,

Thank you for taking the time to leave a review! We’re delighted to hear that you’re pleased with the quality of the footballs and the prompt delivery. Customer satisfaction is our top priority, and your feedback reassures us that we are on the right track.

Please feel free to get in touch if you require any further assistance. We are always here to help.

Thank You,
The Mitre Team!

Rated 4 out of 5 stars
Mitre Sports International logo

Reply from Mitre Sports International

Hi Sebastian,

Thank you for your review!

We are thrilled that the delivery met your expectations. If you require any assistance, please do let us know.

Kind Regards
The MItre Team.

Rated 5 out of 5 stars

Trusted Product & service

I order from Mitre often for my son's football practice as well as his team equipments. Always handled with efficiency & prompt manor, even I had issue with DPD delivery, they resolved very quickly. Quality of the products are without question, always top products in my opinion.

5 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi M DAVY,

Thank you for taking the time to leave such a lovely review! Our customer service team provides the ultimate customer experience, so we are thrilled that your overall interaction with Mitre has been brilliant. We value and appreciate all our customers and always aim to provide resolution to any issues that are brought to our attention.

Here at Mitre, the customer is valued.

Please always feel free to get in touch if you require any further assistance. We are always here to help.

Thank You,
The Mitre Team!

Rated 1 out of 5 stars

DELIVERY A DAY LATE

27 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Metin,

Thank you for your review!

We would like to express our disappointment that your order was not delivered in the timeframe it was scheduled to be delivered. One of our customer advisors will be in touch shortly to provide some resolution.

If you require any further assistance, please do not hesitate to get in touch.

Kind Regards
The Mitre Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, Good discounted price

27 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi David,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

Fast international delivery

I was surprised and pleased how fast the ball was delivered to me (I live in the US).
Great ball too.

27 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Kenny,

Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Our delivery service is one of a kind. Here at Mitre, we only provide the best.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you,
The Mitre Team!

Rated 2 out of 5 stars

Very very slow with processing returns…

Very very slow with processing returns and a full refund plus postage costs occured. Tracking information shows it has been returned. Returns pre-printed is was not correct.

26 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Deepak.

Thank you for your review!

It is disappointing to hear that your experience with Mitre has not been to your satisfaction. Our customer service team have been in touch to get this resolved as quickly as possible.

If you require any further assistance, please do let us know.

Kind Regards
The Mitre Team.

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