Monarch Reviews

This company is the worst I have ever dealt with, I had a deal on a Q8 with Matt, so I have paid.
£680 for a Maxton body kit.
£130 train tickets
£40 insurance switch over
£30 Hpi check.
Only just to get a message of Matt this morning saying the car has been sold and the reason for this was because they never had to pay for the road tax for this buyer which they agreed they would do for me. For a company that deals in high end cars this is a disgrace and my advice to anyone thinking of dealing with them. Avoid at all costs..

Date of experience: 28 May 2021

Three hours on the phone at the moment trying to get through to customer service.Three hours yesterday also
No answer from the swtchboard. Every 20/25 minutes after waiting, the call is disconnected.
What a load of rubish so called customer service.
Monarch should be ashamed to say they offer customer service.
When e mailing a complaint the web site says oops error please try again.
What a load of rubbish Monarch.
Fliers,vote with your wallet and never use Monarch.

Date of experience: 09 May 2017

Really bad customer service. Customer Service not answering, via phone only stupid answer.
They not refund the airport tax if you don't use your ticket like any other airline.
Check in system terrible.
Old aircrafts, rude cabin crew.
Ryanair much better and cheaper

Date of experience: 06 March 2017

We used Monarch travel insurance for a trip to America. Unfortunately our car was broken in to and an iPad and Kindle was stolen. I contacted Monarch whilst in America and they gave me a huge list of documents/data which there needed, including baggage labels, booking information etc. Two weeks after sending the claim details I receive an e-mail to say they will not be proceeding with our claim as there was not enough damage to the hire car! What a joke! We paid almost £100 for the insurance cover. DO NOT USE THIS COMPANY.

Date of experience: 31 May 2017

Filthy planes. Terrible customer service. No reports of the complaints we raised on both flights so basically called me a liar. Took over 35 working days to respond to first complaint (once they found it, if they ever did find it) despite assuring 28 days response.

Date of experience: 05 September 2017

It was some time ago now, but given Monarch's latest advertising I need to counter their claim that it's all about their people. Having had to return to Gatwick en route to Sicily, we finally reboarded and set off again, several hours later and having been given very little information. When I asked the air hostess for a drink I was told "no, you already had your allocated drink on the previous flight". We were stunned and appalled. I did complain at the time but got nowhere

Date of experience: 18 April 2017

Left us in Lanzarote to fend for ourselves after flight to Gatwick was cancelled did not offer any help whatsever blamed it on bad weather but other airlines managed to get away to the UK
6 Euro food voucher is all we got for a delay of 18 hours will never use them again

Date of experience: 09 July 2017

Terrible call centre. Regardless of the time of day they seem to 'be experiencing high call volume'. 26 minutes before I got to speak to a human being one morning and 18 minutes one afternoon.

Comical website requiring log in for each different action you want to take.

Shame really as the air crew are great but in no way can compensate for awful customer service from the call centre and website.

Date of experience: 03 August 2017

Traveling to Verona with my wife. Extremely poor customer service at check in. We were on our honeymoon but were forced to sit apart for our flight. The woman checking us in was apparently unable to change our seats or perhaps just unwilling to. However, if we were to pay £15 each we could have extra leg room seats together! Why would you seat 2 people traveling together on two different seat rows? The only reason I can think of is that they will be more inclined to PAY to sit together! Ridiculous!!! Extremely disappointed. Will not be using again.

Date of experience: 06 August 2015

I won't use them again, they changed our flight time which has lost us most of a day in Dubrovnik, we may as well leave the night before to save us some money now. Too late to organise a different flight as they are all very expensive now. Didn't even offer any compensation or reductions.

Date of experience: 04 October 2013

Monarch should let customers know upfront that, after they have bought their seats, if travelling with a partner or family, when checking in online if you want to be seated together you will be charged a surcharge. £14.00 per person return. £28.00 per couple. If known upfront, when shopping for flights, this surcharge could be a deal breaker. Very sneaky and very greedy.

Date of experience: 09 September 2016

WHEN YOU HAVE A DISRUPTIVE PASSENGER SITTING BEHIND YOU.
Such as a table or seat banger, the cabin crew are not interested in your problems. Nor is the customer service centre. When you send a complaint in, they deny there is a problem. Saying their cabin crew are trained to the highest standards!!!

Date of experience: 01 February 2016

I'm a frequent flyer and usually fly with the company that suites my schedule and I've used Monarch more than once and in all of them we had delays or issues causing me and other customers problems! Customer services don't exist and nobody ever knows what's happening or how long will the delay be. The prices of the flights aren't that cheap when compared to a low-cost but they aren't a low cost although their services are worst than some of the low-cost airlines. There's also the cabin crew which always look like they don't want to be there with sad expressions and no smiles at all!
All in all it's not a very good experience you can get better from a low-cost airline.

Date of experience: 30 December 2015

Greedy company and a bunch of robbers, don't deserve one star at all. Tried to cancel the moment an error was made on booking form, would not let me cancel. Cancelled and blocked bank payment at time of error, and Monarch managed to re-obtain the money a day later without my authorization.

Date of experience: 13 July 2017

Huge thank you to every crew member of flight ZB909 Friday 11/08/17 from Dalaman to Birmingham. Your cabin crew and pilots went over and above the call of duty to help us with our autistic child when Birmingham airport let us down again. Thank you for your help, you have no idea how much that meant. Thank you all for your patience and humanity where others (Birmingham airport) seem not willing to help or understand. Monarch airways should be hugely proud to have such superb staff.

Date of experience: 12 August 2017

Following a car hitting the QE2 bridge on the M25 we were stuck in traffic for a few hours resulting in our flight being missed. Monarch offered us the next flight to our destination Antalya 3 days later or go to Dalaman 5 hours away from our hotel. They also kindly charged us £250 for the privilege (apparently that was without the admin charge and a good discount!). We were then delayed on the next flight by a passenger being taken ill (obviously not the fault of Monarch).

They also do not accept electronic boarding passes (on phone) which is a bit old school!

Date of experience: 07 September 2016

We had our bedroom fitted by Mike Davies which included a run of units on one wall and a run of sliding door wardrobes on the other side.
We were very please with Mike’s work and workmanship and attention to detail
Mike is very professional in his work as a fitter.
Mike was very polite, professional and listened to our concern regarding the fitting.
Well done and a Thank You Mike, we won’t have any hesitation to call Mike Davies to fit our bedroom again in the near future.Brilliant work Mike.
Thank you
Mr & Mrs Adam ( Bolton )

Date of experience: 08 August 2020

This company is an unethical disgrace. Their flight cancellation policy for those who can't travel due to a medical condition is effectively 'we'll take all your money one way or another'. I will never ever consider travelling with these low lifes again.

Date of experience: 13 May 2017

Awful service from monarch. I travel regularly with various airlines and No problems! I Booked through travel republic and was under the impression you could check in online and pick your seats like all other airlines but no monarch don't allow you to if you book through a third party! Get to the airport to check in and que for over an hour to then be sat next to the toilets at the back of the plane! Not acceptable monarch and I will not be using you again after this experience. Service from your staff was almost as bad as the check in process.

Date of experience: 14 May 2016

Not a holiday company to be trusted by old age pensioner.
The accommodation are naver checked as we resentley had the experience in rhodes greece in the hotel called Achusa.
Very poor place as self catering apartments not even a smoke detactor in the apartment.
The owners not very help full.
No action taken or any help ftom Monarch holidays.
With our complaint we have been told to wait for an answer in 28 days.
But they did not wait 28 days to have their money from us retired couple.
Well done for cheating us with this.
We are here with proofs of our complaint if you contact us.
Plesecsend do not do this to retired people it is not very nice.

Date of experience: 15 September 2017