Network Solutions Reviews 14,533

fast and professional help, thank you!

I had a problem with my website having been attacked and the problem was resolved with patience and clear guidance.

We have had our domain deleted with no warning then paid to get it back & was told all was well & we would have all emails back etc then the next day (today) we still have no emails & are losing £1000's in sales we have now been told the emails are not working because the MX file are sorted this was not told to us yesterday so we were lied to!!

Good she patiently walked me through the process and issues.

Responsive, knowledgeable regarding my request, and efficient in helping me to address my issue!

I was able to get my account closed with minimal hassle. It was not as clear as I think it should have been on how to close my account. It took several attempts to figure out that I needed to get to account manager to close the account- even then it wasn't clearly indicated. Network Solutions has been a good company to use for having an internet presence.

Customer Service is great, and my rep Sky was very patient and kind. However, I still get emails from Network Solutions every 3 days or so, which offer no information whatsoever (help a girl out by stating what is due, how much it costs, and when it's due). So I had to spend 15 minutes with the wonderful Sky to resolve my bill, which is due in two months. I'm sure I'll get another notice of the bill being due from Network Solutions in three days. Sigh

I have been a customer for more than 20 years. I recently purchased a yearly subscription to the MyTime service. It has been a disaster because I cannot access MyTimve directly. I have spent more than two hours on hold over 4or 5 attempts trying to speak with someone. My suggestion is to run, don't walk away from Network Solutions. Both the people you speak with, trying to get technical support, and the technical support specialist are arrogant and rude, and come across as saying, "How can you be so dumb?" It's terrible, just terrible.

Chris was FINALLY able to give me an update on the repair ticket for my website after over 2 weeks of calls to Network Solutions.

excellent service, excellent security

The rep understood my issue and helped resolve it.

I have been trying to get a matter resolved for several days. I can't fail to take some credit for not being as knowledgeable as I ought to be, so it took a while. The people who spoke with me online were unfailingly polite and helpful. I can only be thankful they were patient. I don't always express that quality. I give them all credit for my current ability to log in. Many thanks

Luna was very sweet and knowledgeable. She corrected a problem for which we had called three times over one month period and no one was able to resolve. I’ve been a customer for over 30 years and sadly I have to say that this is one of the only times things went well.
All they want is to sell and up sell!!!

Very professional and kind to resolve my problem.
Thank you very much.

The agent was knowledgeable, helpful and understranding. I also had a chance to practice my Spanish which was fun.

I wish I would have understood what was included and not included before. I may set a large purchase only to find out. Let a lot of the things I needed were a la carte such as professional email and the hosting. But I admit... I'm not a pro at this but Network Solutions otherwise delivered.....

Representative, Gale, was most efficient, knowledgeable, patient, and effective. Five stars.

I spoke with a My Time Support specialist, Erica. She was knowledgeable, very easy to understand, professional and very nice and friendly. She helped me get the email working again and did it is less time than I was on hold waiting for a representative.

Started a chat for assistance with a task and the agent just completed the task for me. It me longer to start the chat session than it took for the agent to complete the task for me. One of the easiest five star ratings I have ever given.