I contacted Network Solutions regarding my website updates. Rain was pleasant, knowledgeable, cheerful and patient. She took care of all my needed changes in one phone call. I now have security in kno... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your technicians really know their stuff. The two agents I spoke with gave me the assurance that my email is working correctly. The only problem I had is that I am 80 years old and have trouble under... See more
Company replied
Chris from Network Solutions call us to help with setting up our NEW website. He verified all information we uploaded to their site builder division was received. He also explained in detail what wa... See more
Company replied
After I got past the AI, the technician who answered was very friendly and listed carefully (I'm retired IT). She fully understood my question and immediately resolved the hosting issue. I truly than... See more
Company replied
Company details
Written by the company
For over four decades, Network Solutions has helped businesses break through. From local professionals to growing enterprises, we've supported millions of customers as they build and expand their online presence. With domain names and free marketing tools, AI-powered website building, reliable hosting, and trusted security, we deliver what matters when it matters. We get to know what makes you unique, then give you the tools to tell your story your way. You have what it takes to stand out online. We’re here to fuel that rise.
Contact info
5335 Gate Pkwy, 32256, Jacksonville, FL, United States
- 1 (800) 333-7680
- reputation@newfold.com
- www.networksolutions.com
4.4
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
Chat interaction with Varsha was quick and easy. Very professional and responsive.
11 May 2026
Reply from Network Solutions
Hi Bart,
Thank you for the wonderful review!
Marissa
Customer Advocate at Network Solutions
Chris was very knowledgeable
Chris was very knowledgeable. Chris was patient with me. He was quick to resolve my issues.
The downside was it took too long to get to him.
11 May 2026
Unprompted review
Reply from Network Solutions
Hi Garth,
Thank you for the kind review!
Marissa
Customer Advocate at Network Solutions
Excellent help by Representative on…
Excellent help by Representative on 5/11/26. Very friendly and helpful in solving my problem
11 May 2026
Unprompted review
Reply from Network Solutions
Hi J M,
Thank you for the awesome review!
Marissa
Customer Advocate at Network Solutions
Al was excellent
Al was excellent, he listened and helped me with what I needed.
11 May 2026
Unprompted review
Reply from Network Solutions
Hi Leah,
Thank you for the wonderful review!
Marissa
Customer Advocate at Network Solutions
the network solutions agent was…excellent and knowledgeable
the network solutions agent was fantastic, when several, others could not help, she walked us through getting our emails to work perfectly ,
thank you
11 May 2026
Unprompted review
Reply from Network Solutions
Hi John,
Thank you for the fantastic review!
Marissa
Customer Advocate at Network Solutions
Ron R was very helpful, proficient and fast
This was by far the best interaction I have had with Network Solutions. Ron R was able to understand what I wanted and dealt with it without delay. I renewed 5 domains and 2 web hosting services all within a few minutes. Fast and friendly I loved it!
11 May 2026
Unprompted review
Reply from Network Solutions
Hello,
Thank you for the glowing review!
Marissa
Customer Advocate at Network Solutions
Technician was excellent
11 May 2026
Unprompted review
Reply from Network Solutions
Hi Anne,
Thank you for the great review!
Marissa
Customer Advocate at Network Solutions
Highly Recommended!
The representative helped me with what I needed with just one interaction. Extremely efficient service!
11 May 2026
Reply from Network Solutions
Hi Rodianne,
Thank you for the fantastic review!
Marissa
Customer Advocate at Network Solutions
Professionalism
7 May 2026
Reply from Network Solutions
Hello,
Thank you for the wonderful review!
Marissa
Customer Advocate at Network Solutions
Great job sky
Great job sky! Thank you for the added input and suggestions
11 May 2026
Unprompted review
Reply from Network Solutions
Hi Debbie,
Thank you for the awesome review!
Marissa
Customer Advocate at Network Solutions
great communications
11 May 2026
Reply from Network Solutions
Hi Mac,
Thank you for the great review!
Marissa
Customer Advocate at Network Solutions
resolved the issue
11 May 2026
Unprompted review
Reply from Network Solutions
Hi Yoel,
Thank you for the kind review!
Marissa
Customer Advocate at Network Solutions
WORST service "provider"; RUN!
I spent over two hours on hold with two reps from your company with absolutely no resolution to the problem (I am not receiving emails via Outook suddenly starting 5/1/26). Your last rep, Chris told me he would have a Mgr. call me at 8:30am on Saturday 5/9/26, surprise, surprise, nobody ever called. Your company has no clue to what customer service is!!!!
8 May 2026
Unprompted review
Reply from Network Solutions
Hi Carolyn,
Thank you for sharing your experience. We understand how frustrating it must have been to spend that much time trying to resolve your email issue and then feel like the follow-up you were expecting didn’t happen.
After reviewing your ticket, I do see that our team attempted to reach you multiple times but was routed to voicemail. I also see that we were able to provide you with a month of MyTime Support to help address the email issue.
We appreciate you taking the time to share your feedback and understand how important it is to get your email working properly.
Marissa
Customer Advocate at Network Solutions
Excellent AI and live support
Excellent AI and live support. My last two interactions were excellent. Kind and responsive live interaction and the AI was better than normal of other providers. Thank you.
10 May 2026
Unprompted review
Reply from Network Solutions
Hi Dawn,
Thank you for the glowing review!
Marissa
Customer Advocate at Network Solutions
Excellent understanding and solving of our issue
The issue I was facing was solved in minutes by the technician who took my case. It was very important for us to have that kind of response time, and everything was done greatelly.
Thanks a lot!
10 May 2026
Reply from Network Solutions
Hello,
Thank you for the awesome review!
Marissa
Customer Advocate at Network Solutions
Bindu not only listened to may issues…
Bindu not only listened to may issues concerning billing but took proactive action to help resolve issue connected to my billing issues but not directly related.
10 May 2026
Reply from Network Solutions
Hi Jim,
Thank you for the fantastic review!
Marissa
Customer Advocate at Network Solutions
Best Technical Experience I ever had.
This was the best technical support experience I’ve ever had. I came in with four different issues, and he handled every one of them with accuracy and expertise. His professionalism, kindness, and advanced technical skill stood out immediately. As a network engineer, I don’t say that lightly. He represented your company at the highest level.
9 May 2026
Reply from Network Solutions
Hi Jennifer,
Thank you for the amazing review!
Marissa
Customer Advocate at Network Solutions
I've got several domain names thru NS…
I've got several domain names thru NS for years and they are awesome. Today in particular, my rep was awesome, didn't miss a beat as far as continuing the conversation without any interruptions, ums, etc. He was great and totally resolved my tiny issue immediately and with kindness.
9 May 2026
Unprompted review
Reply from Network Solutions
Hi Jana,
Thank you for the fantastic review!
Marissa
Customer Advocate at Network Solutions
problem solved
9 May 2026
Reply from Network Solutions
Hello,
Thank you for the kind review!
Marissa
Customer Advocate at Network Solutions
Great service!
I had a few issues with my DNS records and they helped me immediately and had my website back up in running in no time! Super easy to deal with a very helpful!
9 May 2026
Reply from Network Solutions
Hi Traci,
Thank you for the wonderful review!
Marissa
Customer Advocate at Network Solutions
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.