Optimax Eye Surgery Specialists Reviews 

4,063
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and professional medical teams for keeping them completely relaxed, well-informed, and thoroughly supported during consultations and surgical procedures. Many people also highlight truly life-changing vision improvements, noting that they achieved remarkable clarity, freedom from glasses, and seamless aftercare support from dedicated specialists. Some reviewers were not happy with occasional confusion regarding the similarities between different procedure options or reported disappointing customer service experiences at specific branches. A few individuals also mentioned needing extended recovery time to fully understand healing timelines or dealing with unexpected post-operative health concerns.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and welcoming throughout the entire process.... See more

Service

Reviewers highlight positive aspects of service, noting that trained professionals provide thorough... See more

User experience

Users describe positive interactions with user experience, highlighting an amazing and smooth process from... See more

Product

Clients share high satisfaction with the product, frequently praising rapid vision improvements and being... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that reviewers felt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lens replacement surgery. Still early days, and eyes improving all the time. Very happy with everything so far. Absolutely no pain at all. Staff in Cardiff branch were excellent, and very reassurin... See more

Rated 5 out of 5 stars

I recently had my vision corrected at Optimax in Cardiff. Every single member of staff was friendly and helpful and explained everything clearly and answered any questions I had. Would highly recommen... See more

Rated 5 out of 5 stars

When i went for my lense replacement I was so nervous. The staff at Optimax Leeds soon made me feel relaxed and calm. Throughout the procedure they reassured me and kept me calm. I have had 2 follow u... See more

Rated 5 out of 5 stars

6 days post surgery at optimax Newton Abbot and i couldn't be happier. I was amazed at the results immediately when I walked out of the theatre and could read a poster on the wall all be it through wh... See more


Company details

  1. Eye Care Clinic
  2. also in
  3. LASIK Surgeon
  4. Ophthalmologist
  5. Ophthalmology Clinic
  6. Private hospital

Written by the company

Optimax is one of the UK's leading Eye Surgery specialists. We have 18 clinics nationwide and have performed over 750,000 treatments since 1991. We specialise in Laser Eye Surgery, Lens and Cataract Surgery, Dry Eye Treatment, Cosmetic Eye Surgery and Eyelid Surgery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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4.9

All reviews

(4,063)

172 reviews in the last 12 months

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Rated 5 out of 5 stars

A Very Caring Team

Optimax Manchester were truly phenomenal and have looked after me every step of the way, with getting me ready for LASIK, preparing me, the procedure and the after care. There was so much love and care in the process, and they really do go above and beyond. Throughout the surgery itself, I was kept fully informed of what was happening to me - it's a daunting experience, so having every question answered before I could even say, and talked to. I felt human and not just a number. Special shout out to Asen who was incredibly caring during the entire procedure and just lovely, along with the entire surgery team. ❤️

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Attended the Newton Abbot clinic for…

Attended the Newton Abbot clinic for multifocal lens replacement surgery 9th October .
Right from the initial consultation to the day of surgery (and day after for check up) the staff were nothing but attentive, caring and professional.
Special mention and grateful thanks to Bridget the wonderful nurse for her pre-and after care, to Moses and to another lovely theatre nurse who’s name I didn’t catch and of course to the charming Gurgeet Jutley the surgeon who delicately carried out my surgery . I felt complete relaxed and safe throughout my experience. Thanks to lovely Paul also who saw me the day after surgery and will be in contact for the future aftercare and check ups.
I am so please and impressed with my immediate sight improvement. The light halos on the first night were very enjoyable … (a very private laser show 🤣)…. they are gradually fading away.
I feel totally liberated of my glasses and would recommend this treatment to anyone who like myself was totally fed up with changing glasses, constant cleaning them, remembering to take them everywhere with me, sitting on them, replacing them and the list goes on !! My days of living in a constant fog are over ! Thank you all 🙏

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Thank you to everyone - they were all so lovely to me and Amanda was so insightful, explained everything so well and even though it is not a possibility for me - I’d like to share the high positive feedback I have. Super clean and friendly.

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Recently had lens replacement done on both eyes 4 weeks ago at Optimax in Glasgow and I now have better than 20/20 vision with no glasses! I was very apprehensive and anxious, but all the staff were amazing and made me feel so much at ease. Lorraine, Noreen and Kirsty at reception were all brilliant, they are so welcoming and friendly and nothing is ever a hassle. Doctor Tariq Saboor was a breath of fresh air, he is an expert in his field and his personality and charm made me feel so relaxed on the day and I always felt I was in safe hands. I am so glad I chose this specific surgery, always felt looked after and their aftercare has also been fantastic. The optometrist was very friendly and professional and if you are thinking about this kind of surgery, I would highly recommend this place, you will thank me for the recommendation!

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Gaynor on Reception was super lovely

Gaynor on Reception was super lovely - as was the optometrist I saw today, helping fit me in after a bit of a nightmare day/journey in for my final appointment. Really pleased with the aftercare and procedure itself, now I have more than 20/20 vision. Lovely to speak to the surgeon doing the op themselves too

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Extremely friendly staff. Michael is especially helpful and makes great coffee.
The aftercare has been excellent, again with friendly caring staff.
The staff at Harley Street where I had my proceedure were also first rate, friendly and reassuring.
Thank you all

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Less than 1 week after LASIK and I am…

Less than 1 week after LASIK and I am very happy with the results. I waited 10 years until I could have it done and it was well worth the wait. I found it slightly confusing with the similarities in the procedures (LASIK/LASEK) and also the healing times varied, so it pays to do the research. The advice I was given by the trained professionals seemed to be impartial and I was left to decide which procedure I wanted, based on my vision and needs - there was no pressure. However, after agreeing a date for the procedure, I noticed there was a slight error in the communications and the booking said LASEK instead of LASIK. This was quickly rectified but the difference would have meant a much longer healing process with time off work, so glad we spotted this. Overall, I am very happy with the results and the service received from Optimax and would not hesitate to recommend LASIK to anyone who is looking to go contacts/glasses free.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Refractive lens replacement

I had refractive lens replacement at Cardiff in September. The staff were all so friendly and helpful and put me totally at ease. My parents waited while I had it done and we were offered numerous drinks while we waited. The operation itself went very well. All the surgical team were lovely too. Felt reassured that everything would go well.
I had my initial appointment and follow up appointments at the Bristol office. Again all the staff have been great and I have felt at both locations they are thorough.
I would definitely recommend Optimax Cardiff and Bristol. My eyesight is brilliant after just 2 weeks, so pleased I had it done.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service and £3000 cheaper than elswhere

From the start Optimax were polite and prompt of service, which is really important as the other reputable company that I went to made me wait over half an hour on two occasions with no explanation. The optician that I saw was very thorough, very knowledgeable, explained my procedure, and answered all my questions without hesitation. Made me feel very confident in the service that I'd be getting. I did research my surgeon, and my surgeon came out as one of the top surgeons in his field. Again, making me very comfortable and confident with the procedure that I was getting. Full stop. And to a bonus, the price at Optimax was as stated on their post. They don't charge extra for a higher prescription, unlike the other reputable company. So it turned out to be over £3,000 in savings.

Highly recommend for Retinal Lens Replacement

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I recently had my vision corrected at Optimax in Cardiff. Every single member of staff was friendly and helpful and explained everything clearly and answered any questions I had. Would highly recommend.

28 September 2026
Unprompted review
Rated 5 out of 5 stars

I'm glad I went to the cardiff optimax…

I'm glad I went to the cardiff optimax branch. The staff are amazing. No sales pressure. They did a thorough eye exam and explained my options clearly. I was going to have the most expensive option but the surgeon recommended the middle range lense replacement due to how important night vision is for me. I'm a week in and no glasses needed right from the beginning. Just sun glasses for day light. My reading is great too no glasses needed their either. It's been very refreshing. My next check up is in a couple of days. My sure you stick to using the eye drops like clockwork it's very important to stop infections and irritation..

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Nadir star optometrist. Highly recommend.

I booked a consultation with Optimax. I was accommodated really well by the staff. Nadir examined my eyes and talked me through the options available to me, he thoroughly explained the processes and benefits. From start to finish the staff have been amazing. They have put my care at the forefront of every appointment. Incredible experience snd results.

Nadir an incredible optometrist, i felt comfortable asking all questions snd he answered well. The process was as he had described.

Thank you all.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

I went for LASIK eye surgery and in…

I went for LASIK eye surgery and in less than twenty- four hours I’m able to see better than my best prescription and there is still a bit of healing to do. The staff are amazing, always welcoming and friendly. I would highly recommend Optimax if you are considering treatment

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Super friendly

Super friendly, best customer service experienced in my life and staff all super awesome and they deserve a raise!!!

24 September 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

We honestly couldn’t recommend Optimax enough after my husband recently had laser eye surgery.

From our very first appointment, the whole experience was amazing. Every member of staff we came across was so friendly, welcoming, knowledgeable and professional. They took the time to explain everything clearly, answer all of our questions and, most importantly, gave us so much confidence and reassurance throughout the whole process.

We were fully informed about the procedure, the expected results and all of the potential risks before making any decisions. Nothing was rushed or sugar-coated, which really helped us feel comfortable knowing we were making an informed choice. We were also given contact details for any questions or concerns, which was incredibly reassuring.

The results have honestly been incredible. My husband’s eyesight is now better than 20/20 vision, which is absolutely amazing! Seeing the difference in his vision has made the whole experience so worthwhile. He can now see things clearly that he previously needed glasses or contact lenses for, and it has made such a difference to his everyday life.

A special mention has to go to Tracey, the manager, who is absolutely lovely. She is so approachable, caring and genuinely goes above and beyond to make you feel comfortable. Nothing ever felt like too much trouble, and she made every visit feel personal rather than just another appointment. Her reassurance and friendly manner really stood out to us.

The clinical team were fantastic too, and we always felt that we were in safe and capable hands. The professionalism, communication and care throughout the entire journey have been exceptional.

If you’re considering laser eye surgery and feeling nervous or unsure, I would definitely recommend speaking to Optimax. They made what could have been a daunting experience feel comfortable, straightforward and reassuring from start to finish.

Thank you to the whole Optimax team, and especially Tracey, for looking after us so well. We genuinely couldn’t be happier with the experience or the results! ❤️

24 September 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Really happy with my experience at Optimax Leeds! From my initial eye check-up, booking the surgery, and all the way through to the actual day of my LASIK, everyone was so welcoming, supportive and helpful.

Special mention to Brishna and Dr Samuel — both were so patient with all my questions and really took the time to explain everything to me. I’m terrible with names, but the clinic manager was also so warm and lovely, and everyone in the theatre was amazing.

I was quite nervous about having LASIK, but honestly, the nurses and doctors made me feel like I was in very good hands. They checked on me every step of the way, which really helped calm my nerves.

I have my post-op check-up tomorrow, so hopefully my healing continues to go well 🤞🏻 But the best part was that as soon as I got home after the surgery, I could already see without my glasses! 🥹 It was such an amazing feeling!

Overall, I’m really happy I chose Optimax Leeds and would definitely recommend them to anyone thinking about getting LASIK. Thank you so much to the whole team for looking after me so well! ❤️

23 September 2026
Unprompted review
Rated 5 out of 5 stars

❤️ My experience of refractive lens…

❤️ My experience of refractive lens exchange

On September 5th, I finally took the plunge and had refractive lens exchange (RLE).at Optimax Leeds.

For the last few years, I’d found myself increasingly reliant on reading glasses. They seemed to be permanently attached to me — reading messages, menus, labels, finding the small print… and of course, constantly looking for where I’d put them! 😂👓

Eventually I reached the point where I thought, “Right, I’m ready for a change.”

I’ll be honest, I was nervous beforehand. Having something done to your eyes is a big decision, and I had all the usual thoughts and worries going through my mind.

But from the moment I arrived, I felt so well looked after.

A huge thank you to Tracy and Sophie, who kept me laughing and helped settle my nerves, and to Clare, Sandra and Amanda, who were so caring and reassuring throughout. ❤️

And a very special thank you to Mr Ilango for looking after me. I felt I was in incredibly safe hands, and I’m so grateful for the care, kindness and professionalism I received. 🙏❤️

Before I knew it, it was all over!

The biggest surprise has been waking up and not needing my reading glasses. 🥹

I honestly can’t describe how strange — and amazing — that feels. Something as simple as picking up my phone first thing in the morning and being able to read it without reaching for my glasses is something I’d completely taken for granted.

I’m already seeing so clearly and I’ve just booked my first holiday since having the procedure. ✈️☀️

I’m especially looking forward to sitting somewhere beautiful, watching my first holiday sunset and being able to enjoy it without having to think about where I’ve put my glasses. 🌅❤️

Looking back, I spent so long thinking about whether I should have it done, and now I’m wondering why I waited so long!

For me, it really has been a life-changing experience, and I’m so happy I made the decision.

Goodbye reading glasses… and hello to a whole new view! 👋👓❤️✨

5 September 2026
Unprompted review

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