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Rated 1 out of 5 stars

The worst service! As a professional Designer that needs access to this PANTONE library and already PAYS for it every year for it to fail to work when needed. Calling customer service sto talk to clu... See more

Rated 1 out of 5 stars

Way to be disgusting corporate greed monsters ! started putting a paywall on their solid coated colors which I need in order to color match my designs to mix inks for screen printing as company's are... See more

Rated 1 out of 5 stars

The worst website I have been to in a long time, overly engineer to cause as much frustration for the customer as possible. Forgot my password and had no alternative way to purchase their product. The... See more

Rated 1 out of 5 stars

Greedy dinosaur of a company, I hate Adobe with a passion due to their greedy business practices, and now Pantone has joined them on my despised list. I hope this company goes bust or some other compa... See more

Company details

  1. Software company
  2. Software Vendor

Information provided by various external sources

Pantone LLC is a US corporation headquartered in Carlstadt, New Jersey.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

34 reviews

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1-star

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Rated 1 out of 5 stars

Awful user experience…

I am required to use the Pantone connect app and it is one of the worst designed pieces of software I have ever encountered. We actually avoid using newer Pantone colours because it’s 100x easier to use the old colour books system rather than struggling with the Pantone connect app.

19 December 2022
Unprompted review
Rated 1 out of 5 stars

Not good.

Not good.
Cancelled my paid order after a week of 'processing'.

8 December 2022
Unprompted review
Rated 1 out of 5 stars

disgusting corporate greed…

Way to be disgusting corporate greed monsters ! started putting a paywall on their solid coated colors which I need in order to color match my designs to mix inks for screen printing as company's are often unsure of what their color is. This is going to cost me thousands of dollars and 100% not worth $21 a month. pantone and adobe. Will never purchase anything from them again. If 0 stars was an option that's what I would choose.

8 December 2022
Unprompted review
Rated 1 out of 5 stars

Paywall paywall paywall

They recently updated their website changing the layout and making it more confusing. What's worse however is that they added a paywall to use basic features that have otherwise been free. Want to look up a color? That'll be 7$. Want to convert a colour? That'll be 7$. Want to make a palette? That'll be 7$.

Yes, I realize that it's 7$ a month and not per item to do any/all of these things. However, I cannot justify those costs to paywall me at step 0. They know damn well that people will still need to get colour cards and anything else made, so this is pretty slimy. It's just another hand into my wallet for no god damn reason, they already charge enough as it is.

Since they implemented this I've seen dozens of websites cropping up that offer the service they used to for free, so yah I'll go there. I mean there have even been fiverr gigs cropping up offering this same service at 5$ a pop which is still cheaper if you only need 1 colour looked up. It's very distasteful no matter which way you look at it.

-Customer for 5 years now shopping elsewhere.

7 December 2021
Unprompted review
Rated 1 out of 5 stars

Something is not right

Something is not right. They accepted order. Sent email with order number. I requested 2 day shipping because I have a deadline. They sent an email saying my cc was flagged and that I would have to wire transfer money. So I had my girlfriend order it for me - same thing happened to her. I called them and they gave me the run-around. Not good. Something is not right.

21 August 2019
Unprompted review
Rated 1 out of 5 stars

Does not stand behind a faulty product

I purchased (through a third party) a Pantone Coated Chip book, costing nearly £400.00.

The lever arch file has broken in less than 6 months and their customer service department - who didn't bother picking up the telephone for 2 days - have refused to replace the file because I didn't purchase it directly from them.

A picture has been sent to the customer service department clearly displaying the faulty product. It is not fit for purpose.

The folder is clearly branded 'Pantone' and not any other brand.

You cannot purchase these 3-ring lever arch files anywhere else in the UK, so we are now stuck with a very expensive product that cannot be used without all of the swatches falling out of the file.

Appalling service. Avoid using this company.

12 February 2019
Unprompted review
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