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Paymentsense Reviews

5,533  •  Excellent

4.5 stars: Excellent
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5 stars: Excellent

From the outset Robin was efficient and…

From the outset Robin was efficient and helpful, he has even answered the phone at 9pm when I was stuck!
Paymentsense has worked well for me and I would recommend it to anyone thinking of taking card payments.

Reply from Paymentsense
Thank you for your review of the service you had with our representative, Steve. We are delighted to hear that Robin has been helpful and supportive even during unsociable hours.
5 stars: Excellent

Brilliant service

Hi
I was very happy with the speed of which I received my new terminal when I opened my new business. The rep was very efficient and the customer care was second to none if I had a query. Thanks again I would definitely recommend Paymentsense

Reply from Paymentsense
Thank you for your review, Bushra. We are delighted to hear you had a great experience with our representative and that you would recommend Paymentsense.
5 stars: Excellent

Exceptional service from Paul from…

Exceptional service from Paul from start to finish. Paul made sure that we were comfortable with the process and guided us through the transfer from our existing supplier.

Reply from Paymentsense
Thank you for your lovely review of the experience you had from Paul. We are delighted to hear that he made sure you were comfortable with the process and guided you through the transfer from our existing provider.
5 stars: Excellent

Excellent customer service from…

Excellent customer service from Sebastian who was a pleasure to deal with he made the switch from my other company hassle free and efficient with no problems and I made a saving on the costs which is an added bonus for me .

Reply from Paymentsense
Thank you for your review of the experience you had with our representative, Madeline. We are delighted to hear you had excellent customer service from Sebastian and that he made the switch from your old company hassle-free.
5 stars: Excellent

Andrew was really helpful

Andrew was really helpful , giving the best advice and go through every in details, in order to having the best plan , and the best of all, customer service was excellent !

Reply from Paymentsense
Thank you for your review, Rebecca. We are delighted to hear that you received great advice and that Andrew went through everything in detail with you.
5 stars: Excellent

best service ever and very helpful.

best service ever and very helpful.

Reply from Paymentsense
Thank you for your review, Dawid. We are delighted to hear you received great service and our representative was helpful.
5 stars: Excellent

Had trouble setting up my new terminal…

Had trouble setting up my new terminal and had to phone for help. Spoke to Ben who was very patient and talked through the set-up with me.
5 star customer service from this guy and I hope his managers recognise this.

Reply from Paymentsense
Thank you for your review of the experience you had with Ben yesterday, Janet. We are delighted to hear he was patient and supported you through the set-up of your machine. I will make sure to pass on your praise to his manager.
5 stars: Excellent

Agent (Josh)was amazing and very…

Agent (Josh)was amazing and very professional .He solved my all problems .I am obliged by his professional response
Thank you Josh

Reply from Paymentsense
Thank you for your review of the experience you had with our agent, Mr Syed Abid Raza. We are delighted to hear that Josh was able to solve all of your problems in a professional way.
5 stars: Excellent

My inquiry was dealt with politely

My inquiry was dealt with politely, promptly and 100% satisfactorily.

Reply from Paymentsense
Thank you for your review, Michael. We are delighted to hear that you are happy with the support you received from our team and that you received a satisfactory response to your query.
5 stars: Excellent

Great Person

Great Person, nothing too much trouble

Reply from Paymentsense
Thank you for your review. We are delighted to hear you had a great experience with our team
5 stars: Excellent

New Website ..

New Website ... new payment portal
We were recommended to switch secure payment portals, and have no regrets. The whole process was handled professionally and has reduced our costs.

Reply from Paymentsense
Thank you for your review, Steve. We are delighted to hear that your switch to Paymentsense has been a professional experience. Welcome to Paymentsense.
1 star: Bad

The customer service team are always…

The customer service team are always helpful, but the company itself is beyond useless. They have been nothing but a nightmare since I started dealing with them, them. Each time you contact them a very polite customer service member offers to help, then the next thing you know they have managed to do something else wrong. AVOID AVOID AVOID!

Reply from Paymentsense
Thank you for your review, James. We are sorry to hear you are unhappy with the service that we have provided you with. I can see that you have spoken to an advisor today who has looked into your issues and has been dealing with your concern. If you do need any further support, please don't hesitate to reach out to him.
Only the latest review will count in the company's TrustScore
5 stars: Excellent

Great

Clear, concise & very helpful

Reply from Paymentsense
Thank you for your review, Robert. We are delighted to hear that you had a great experience with our team
5 stars: Excellent

I’m happy the service that jo have done…

I’m happy the service that jo have done for us. She very friendly and helpful on the phone. We highly recommend her.

Reply from Paymentsense
Thank you for your review of the experience you had with Jo. We are delighted to hear that she was friendly and provided you with the support you needed.
5 stars: Excellent

Very helpful

Very helpful , great job . Thanks

Reply from Paymentsense
Thank you for your review, Chris. We are delighted to hear you received great service from our team.
5 stars: Excellent

Very helpful

Very helpful, understtod the problem

Reply from Paymentsense
Thank you for your review, Peter. We are delighted to hear that you received the support you needed and the agent understood the issue.
1 star: Bad

I would not recommend this company

I would not recommend this company
i was a customer of theirs for years, until the astronomical charges got the point i was paying 10% of my income to them.
After i cancelled my account they continued to charge me for "the 30 days notice" and sent a threatening letter asking for for equipment i had already returned. Also three months after cancelation of my account I am still receiving bills\ emails for charges, I have not incurred. As a sole trader on my own, I’m feeling persecuted. If you decide to cancel your account with them, make sure you hold on to all emails, letters etc
I now use IZettle and just wish i had changed years ago, i would have saved a fortune.

Reply from Paymentsense
We are sorry to hear that you are unhappy with the charges and services that you have had from us. I have sent you a private message (through Trustpilot) to ask for some information. If you would be kind enough to provide this, we can look into these charges and try to resolve the outstanding issue for you.
1 star: Bad

Very bad company and be careful to read…

Very bad company and be careful to read in all the small print. I fell for that the fact I was told I could leave after 18 months because I am a sole trader, you can leave but for £324 plus vat! I didnt no it was a 60 month contract. If you select the 10% bad reviews on 1 star your notice a lot are the same as me. This is a con.

Reply from Paymentsense
We are sorry to hear you are unhappy with the charges to terminate your agreement. I can see you have been discussing your account with one of the team and f you need any further support don't hesitate to contact the team back.
Only the latest review will count in the company's TrustScore
4 stars: Great

Very helpful trying to sort my problem

Very helpful trying to sort my problem, which hopefully IT department will get sorted...….So that I can login

Reply from Paymentsense
Thank you for your review, Sallie. We are pleased to hear you received the support you needed to sort your problem.
5 stars: Excellent

Rosie was very helpful and informative

Rosie was very helpful and informative. She walked through all the steps with me and in no time at I was all set up! Thanks Rosie.

Reply from Paymentsense
Thank you for your review, Lynne. We are delighted to hear that you received the support that you needed from Rosie and that you are now set up and running.