Paysafe Reviews 1,188

It’s hard to believe this company is still in business. They are a scam, unprofessional, customer service is horrible. They will not pay you for transactions made by your customers and give you some BS reason to freeze your account while they “investigate” a single transaction. Meanwhile your company has bills to pay but can’t because they have frozen ALL of your funds while they do their “investigation” instead of just calling the card holder to verify the validity of the transaction.

If you have a business that needs your credit card receipts to pay bills, stay away from this scam of a company.

I wish I had done a better job researching this scam company before switching over from my last one in the hopes of better cc rates.

Buyer beware!!!

Based on the company’s response, I couldn’t let PaySafe off the hook with that phony answer.

You are being disingenuous with your response. You stated that we exceeded our charge limit by “five times the contracted limit”. Prior to signing up with your company, I submitted two months worth of credit card statements each showing charging activity of double what you are claiming is “five times above the contracted limit”. You knew in advance what type of volume we processed on a monthly basis and you sent us equipment with this knowledge.

Secondly, transactions were refunded to the clients based on YOUR email that indicated you were closing our account and had 48 hours to process refunds for all of the charges that YOU were holding on to and not paying us. (E-mail available upon request). You don’t need supporting documentation to process a $20 transaction, yet PaySafe was holding ALL of our money until we did (about $15,000 worth)

The only risk exposure is for anyone who does not do their homework, like I didn’t, and research a Scam company like the one you’re representing.

Be honest about your failures instead of making up lies to validate your crookedness.

Buyer beware!

SCAM ALERT – AVOID PAYSAFECARD!

I used Paysafecard for about six months without major issues. Earlier this month, I was lucky enough to receive a refund of €7,000 from a gambling site directly to my Paysafecard account. That’s where the real trouble started.

When I tried to withdraw the funds to my bank account, Paysafecard began delaying the transfer without any legitimate reason. I submitted everything they asked for — bank statements, card confirmation, account verification, and even a selfie with my ID.

Despite this, my funds remain frozen, and their customer support is a complete failure. I’ve called twice and spoke to agents who gave me vague, canned responses with no clear information. Even worse, email replies take around 2 days, and offer nothing useful — just more stalling and vague excuses.

At this point, I believe they are intentionally and unlawfully withholding my money, and I am seriously considering legal action.

Avoid Paysafecard at all costs. I made the mistake of trusting a company based in Ireland, and it’s become clear this platform is not safe or reliable. If you value your time, money, and sanity — stay far away from Paysafecard. UPDATE: I ve been calling the call center no. +35319638893 all that they say: your case was escalated and wait, every other day I ve been calling, my phone bill is growing and they refuse to refund me the money.

I've opened account with them back in 2022 and used it for 3 month for my company to process payments via card, the process of opening an account you have to talk to real person which is going to lie to you about fees and how they charge you for not using paysafe. To close an account you also need to contact them through email or call them (the number of my manager assigned - i called many times its never answered). So I contacted through email to close my account and forgot about it. Today is almost May of 2025 and im still being charged $77-80 a month even tho my account is closed, i tried to log back in. And they sent it to collections.
I went to the bank app and checked to see that I was charged every month $80-$280 (idk how its calculated) for not using their service and emailed them to close my account back in 2023. In 2 years i payed $5000+ in fees for the air. My mistake i wasnt checking statements to see what kind of charge is that(because i have many reccuring business related) and it was coming from them even tho i emailed them. When u try to dispute it, itll tell u to go to actual bank to speak to banker so they can freeze those payments.
Its just such a complicated mess to go through and i hope this company will end up in hell for ripping people off.

So i got there processing machine started taking debit n credit cards told them i would switch from PayPal to them they seem to be better but I was so wrong I took payments one for 48.00 2 for 12 total of 75.00 on the 15th of April i did my batch report showed closed out on the 15th in 2 days I was to have my money guess what no money did a few more closed out and still no money I called and email them they said we looking into what happened but still no money but what this company fails to understand is i hold all the cards I will be reaching out to my cust asking them to due charge backs to this scam company and then ask them to resend me my money threw paypal this way I get paid for my services this is the worst company out here they need to be sued and put out of business

I have a pending transaction simce 09 April 2025 for 4900 lei, 15.000 lei and 1.500 leo since 13 April 2025 and 9.000 lei since 14 April 2025, I have opened tickets, send the bank statements, picture of myself whit the id card in the hand, the account confirmation and I called the suport number but "Angel" the agent from PAYSAFE CARD did not help whit informations. Now I do not belibe that the company will send me the money as they write on theyr web site.

You received from me the bank statements, the account confirmation document, the card confirmation document and still you did not send me the money.

Safe? I think Not!!! STAY AWAY FROM THIS DRAMA!!!!! They are only stealing money and cutting deals with third parties to make their company look professional... The sales person was a liar and a cheater. They are going to try to charge your account when you're not paying attention. IM TELLING YOU STAY AWAY FROM PAYSAFE. Jus say no!!! They are all liars working there.

I’m extremely disappointed with Paysafe / NETELLER’s lack of support. My account has been restricted for over 5 days without any explanation or communication. There is £1,000 in the account which I urgently need to access for a critical medical bill, and yet no one has responded to my multiple emails or provided any verification instructions.

I’ve checked my inbox, spam, and sent several emails to neteller – no reply. The only available support is a chatbot, which is completely unhelpful. It’s incredibly frustrating and unacceptable for a regulated financial service to leave customers in limbo like this, especially during emergencies.

I’ve now had to raise a formal complaint and will escalate this to the Financial Ombudsman Service and FCA if this isn’t resolved immediately.

Paysafe, please respond to this review and take urgent action to restore access to my funds.

RUN..... don't Do any business with paysafe they are the worst processor service for your new business, existing business or ANY business. Every customer service representative sounds like your calling a third world company.. They delay your transaction request all your information and then close your account with any resolve DONT DO ANY BUSINESS WITH THEM.

I've made a bank transfer to the my new account at PaysafeCard where they gave me an account with my name. I received the bank transfer and my account got instantly blocked. I tried contacting support, I've send 5 emails, opened 4 tickets during but did not receive any answer. Waiting during so many days and still impossible to have any information about what I can do to get my money. Obviously this is causing several financial harm as I needed that money for important reasons.

Do not use this company. They are scammers. They took $1400 closed my account and tried to tell me I had to wait 180 to get back so they're aren't any chargebacks. We'll if its my money how would any one else do a chargeback. I am about to report them to every site police everyone so hopefully this starts taking away they business and outs this sorry company out of business so they scam Noone else

We updated our business name and EIN number, and Paysafe required us to create a new account, which we did. I signed the agreement for the new account and set it up on our website.

Unbeknownst to me, Paysafe closed both our old and new account, leaving us without credit card processing for several days. I was never notified of this closure, and as a result, we had numerous declined transactions on our website, leading to significant losses for our small business because customers couldn’t complete their purchases.

When I contacted Paysafe about the issue, their help desk assured me it would be fixed by the next day. However, when I called again after it was still not working, another representative told me, "It has been escalated and will be fixed in 1–2 business days." Meanwhile, our small online business continued losing sales due to Paysafe’s incompetence.

Their service and support have been completely unreliable, and I can no longer trust them with our payment processing. I will be looking for a new provider.

Was offered a physical card reading machine and signed up for a delta 1st sure swipe in 2022, i never recieved the physical machine to run cards and realized 3 years later that they have received a monthly 65.00 for 3 years without my using the service or even setup of password etc...they took over 2500.00 from me and refuses to refund even after i showed the contract for a card reader. Awful company!!!

I’ve been scammed by Paysafe.
As the title says it they told blocked my account told me they need 48h and some documents that they need to sort out before unlocking it.
After more than 100h they decided to lock me out of my account telling me the money will be deposited into my bank account one customer support told me it should reach today my bank ( which did not ) other told me another 3-5 working days which i do not expect other told me directly around 14 working days.
Is a tactic applied by scammers as police informed me in hopes i forget about my money.
I did not recieve any emails from them until i’ve reached a police station in my country RUN AWAY as far as you can do when you hear PAYSAFE as it’s not safe and payments do not work and yes i have screenshots.
In one of my many calls when i asked if this situation is a scam they customer support told me to my face that “YES” so be careful with it as a financial fraud maybe i can report this somewhere I have proof.
L.E. They did nothing, responded to this but still no e-mail, call closed to my face requested a manager apparently no managers available whatsoever 1 week and 1 day without money, at least they responded to this post

I had the worse experience possible with PaySafe. I used them for a couple of transactions and I switched to another processing company. Not only did they continue to bill me monthly over a 5 year period starting at $24.90/ month to $64.85/month to $119.80/month to finally $194.80/month which eventually cost me over $7700.00. Not only did they charge me these monthly fees they also charged me non activity fees between $219.75 to $323.80. They never once made any attempt to contact me regarding the non activity from me instead they continue to bill me monthly. Unfortunately I found out that I had signed a contract and even though I hadn't used their services in over four years they continued to bill me. Once I discovered these charges on my account I attempted to negotiate a refund for some of the charges since I hadn't used their services for several years. They rejected any good faith business practices. I would never recommend using their services or signing a contract with them. They are not an ethical company. I will never use them again!

I would never reccomend this company I was forced to go with them because my gym management software and them are "partners" everytime I have a problem or need things done they blame one another for their incompetence!! Their staff is not friendly, their staff don't have the right skillsets to assist. Their staff doesnt understand their own system functions. Email questions take a week to get responded too. They charge more than they tell you.... Discount rate is one thing.... Vs the total Amount you end up getting charged! Credit card transaction fees equate to 3.6 percent!!!

Horrendous! Their customer service is appalling and don't even speak correct English. It s nightmare to use paysafe at paypoint and their team took forever to issue a refund. They even wanted to charge a fee for the refund. Will never use them again!

BEWARE!!! The small letters in their contract allow them to charge you over $100/month even if you're not using their services at all.
If you have made the mistake of getting into a contract with them, make sure they send you a cancellation email, or they will keep on adding overdue amount monthly until you realize that is happening.
The rep actually told me that the small letters in the last page "allow" them to charge as much as they want.
There are so many processors out there, I would pick anyone but them

Worst company ever in everything .
Trying from yesterday to get my money . Why you don't deposit them to my account from bet company with transaction id: 6115664557

They closed my account. Said would send the fund after 90 days, after 90 days they say only after 180 days

What an awful company, the support on the phone barely speaks English. I’m topping up my Paysafe account directly using their website yet they ask me to send my ID and my Paysafecard in one picture knowing full well I don’t have one. Once I ask her to explain how I’m supposed to do this, I’m left on hold and then the calls abruptly disconnected. No reason to block my funds, as they are from my debit card and purchased directly from Paysafe. Scam artists; better off going to your bank and charging back the amount as fraud because this is what it is.