Neil was very helpful in resetting the…
Neil was very helpful in resetting the DNS and getting our email up and running again................
Pickaweb.co.uk Web Hosting Reviews
824 • Excellent
4.6
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Technical support staff are FANTASTIC
The technical support staff are outstanding, they really are amazing, they solved our technical issues quickly and professionally I definitely recommend!!!
Always quick to respond and seem very…
Always quick to respond and seem very knowledgeable
Only the latest review will count in the company's TrustScore
Patient and helpful
I had been given some misleading information about transferring nameservers from Pickaweb to another supplier. Sam J guided me through what was needed and once he realised I was not technical was patient with me and helped me resolve my issue.
Temporary lockout lifted by Pickaweb…
Temporary lockout lifted by Pickaweb support agent in just a few minutes. Excellent support!
Only the latest review will count in the company's TrustScore
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Helpful and patient
Neil was extremely helpful and patient
Telephone support is not available
Telephone support is not available. I have an issue with Outlook that they are simply not interested in resolving. Very poor support.
Good support from Neil.
Good support from Neil.
Pickaweb lose a star because their Sales support is not 24/7 and their definition of UK Business hours is 9-5!
The support Neil gave could easily have been provided by their technical support, but previously I have been bounced around because I contacted them 'out of hours'.
Brilliant Online Chat Support
As always Pickaweb Online Chat Support solved my problem quickly!
I couldn't publish the website after editing pages. I had the FTPs wrongly configured, it took Sergio just a few minutes for the chap to find and correct the issue. Well done and Thank you :-)
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BEWARE OF PRICE HIKES WITH NO NOTICE!!!
I have been with these guys (even when they were Servercentre.net) for over 10 years. Received an invoice that the renewal cost had DOUBLED as they had recently done an audit and my account was "upgraded" to a different package. This was NOT communicated in advance, with the invoice date being 4 working days in the future. Then the money had been automatically taken 4 hours later on THE SAME DAY leaving me with noone to query this with. Emailled support and had no response, feel the only way to get their attention is to explain here. Not happy at all with the way they treat customers accounts.
First class service
Every time I have a problem, I use live chat. They never make you feel like "you should already know this" they just help you! I've had a few problems, but they never push it under the carpet, they fix it. Special mention, they all give a great service, but Sean S, seems to give 110%.
Neil S was really good
Neil S was really helpful innovative and patient for my many shortcomings in IT and memory. A good guy for me.
Top support
I've been using Pickaweb for more than 6 years now. Their support is one of the reason I keep coming back. Thank you!
Only the latest review will count in the company's TrustScore
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Required technical information
Required technical information. James assisted me and really made it all happen. Very pleased great job
Deserves 5 stars, thank you James.
Helped out an email issue
Helped out an email issue - turned out old domain name was being used which was causing some issues.
Neil has just saved my sanity
Neil has just saved my sanity! He was very helpful and dealt with my problem rapidly. Thank you Neil.
Comedy of errors right off the bat when…
Comedy of errors right off the bat when signing up. Signed up for a LiteSpeed server via their Litespeed hosting page because I was looking for a LiteSpeed server host and was put on an Apache server. Problem after problem the tech support although helpful were relatively ineffective and underskilled. I spent 3 days and multiple tickets trying to get up and running but decided to cut my losses and move to a new host. I so wanted Pickaweb to be good
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Snails pace servers. Avoid!
Snails pace servers. I've now moved. Rubbish host. I can't understand why so many positive reviews when they have many poor reviews on their google places page. Fake reviews, maybe?!
Reply from Pickaweb.co.uk Web Hosting
Sorry Dan but you have left a review for Pickaweb but we have no record of you as a client
Outstanding service from Neil
Just spoke to Neil. Fast and accurate with diagnosis of the problem. Sorted out in no time flat. Outstanding!
Neil
Neil, was extremely helpful and responsive.
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