Plastiq Reviews 957

Plasiq is awesome. They performed just as advertised and we were able to send a wire the same day as well as it was on time.

Thanks Plastiq

Payments won’t initiate a date unless in private mode. 2 step does not work.

The fees are absurdly more expensive than any other online payment platform. The platform would be great if it wasn't for that.

A useful service but 34.50 for a 1000 or 1200 bill pay is a little high. 1.5% to 2.0 % is fair and your business model can probably use it to ramp up volume.

I think it's a much needed service. I was even happier when they actually assigned a human being to me with a phone number. That was my only concern early on. But, overall I have found their site and service to be really great!

PlastiQ has been a key part of my business and keeping cash flow up.

The functionality is fine, but the payments process too slowly - especially ACH payments.

Simple to use, speedy customer service support.

Very useful for those vendors that don't accept credit cards.

Plastiq rejected my payment request using an AMEX card. They replied in email saying that AMEX is only able to support a specific type of payment but didn't provide any additional information when I asked for guidance.

Their publicly available info on types of payments that can be made is a bit vague and on my first and most recent payment, I didn't feel particularly warm and fuzzy from my interaction with the support rep who didn't answer my question.

When I made my second payment with a VISA card, it worked great so going off that transaction, it would be 5 stars since it was easy and there was "pizza tracker" info about my payment. One bit of feedback I have over mailed check payments would be to provide tracking number through USPS or at least the option for the customer to pay for that. I'm already paying 2.85%, so what's an extra $1 for tracking?

Overall my CSAT would be about 2/5, customer effort is 0/5 and my NPS probably like a 15-20. I'd try it again but would definitely churn to a competitor if there is one and would dread interacting with their support team.

Fees are ridiculous, only made worse by the 3-4 day wait period for the charge to be paid.

When you changed your platform I was no longer able to pay one vendor. I have reached out five times and finally received a response telling me you had fixed the problem. It is not fixed.

So easy! I belong to an organization that requires dues be paid by a certain date. When using Plastique I know I can always trust my money will arrive on, if not before the due date.

First time I have used them. Account setup was fast and easy. Paid subcontractors quicker than normal.

Easy way to schedule payments and stay on the top of all the bills to be paid