Popai Reviews 

I subscribed to PopAi Plus because I needed it for one presentation and only made limited use of the service. Unfortunately, cancelling the subscription and getting my refund requests addressed has been extremely frustrating.

I was charged US$14.99 on 1 August 2026 and contacted PopAi requesting a refund. Their response gave me cancellation instructions but did not actually answer my refund request.

I believed I had cancelled the subscription around this process, but I was subsequently charged another US$14.99 on 1 September. I contacted PopAi again, specifically requesting cancellation, asking that no further recurring payments be taken, and requesting refunds.

I have now been charged another US$14.99 on 1 October, bringing the three monthly charges to US$44.97.

One of my biggest frustrations is how difficult I found the actual cancellation process to locate and complete. I genuinely thought I had cancelled previously, but it appears I must have ended up on another page or not reached the final cancellation step. I only recently found the actual subscription-management/cancellation screen through the Stripe billing portal and was finally able to complete it. It now shows that my subscription will end on 1 November 2026.

In my experience, the cancellation option felt far too hidden and difficult to navigate to, especially compared with how easy it was for the subscription to continue renewing.

I also found it frustrating that my earlier communications did not result in a clear resolution of my refund requests while the monthly charges continued.

I have invoices and receipts for all three payments and copies of my correspondence. I am now requesting refunds for the three charges and am prepared to ask my bank to review the applicable transactions if this cannot be resolved directly.

I will update this review if PopAi resolves the issue and refunds the charges.

I paid for a subscription but did not find the software particularly helpful for my use case, so I decided to cancel.

I could not find any information in my account settings about my subscription or how to cancel it. I emailed the company requesting cancellation. Their response directed me to complete a survey before providing cancellation instructions. The survey was presented in a way that made it appear to be part of the cancellation process.

After completing it, I was instructed to go to the Pricing page and locate a very small button at the bottom labeled “View Order Details.” I had already looked at the Pricing page while trying to cancel and had not noticed it.

In my opinion, the cancellation option is effectively hidden in plain sight. It is located on a page where I would not reasonably expect to manage an existing subscription, behind a small and insignificant-looking link that does not say “Manage Subscription” or “Cancel Subscription.”

The process felt unnecessarily difficult and created a time-consuming obstacle to cancelling an automatically renewing subscription. A subscription-management option should be clearly visible within account settings and cancellation should not require searching through unrelated pages or completing a survey first.

Very bad customer service. Tried to cancel last year and asked for a refund because I'm not happy with it, and they just said they cannot do anything as it is a completed transaction but, the 14 day trial was not yet finish. There's no option to take off the card that you used to pay them only add payment option. Now, they are charging me again thru that CC without even giving a notice even though I had been cancelling since last year. They don't value their customer's choice and decision. NOT RECOMMENDING THIS! DON'T THINK ABOUT TAKING THE SUBSCRIPTION! RUN AWAY!

Awful. Paid for Plus, they kept my account as the free version even though I provided an invoice showing the email address on my account matches that on the invoice.

This service is a scam. I signed up for the free subscription. Last year I was automatically charged for a yearly subscription. I contaced them to try and resolve the issue and only received a automatic reply. At the time I ate the cost not having the time to deal with it, and I ensured that I was indeed only subcribed to the free service. I have now been charged for the second year in a row and again, no sufficient form of communication. They have an international number that does not work and I have yet to receive a answer from a real human over email. I have now had to dispute the charges with my bank.

very bad. avoid at all costs.
scammers.

A scam of a "service" - to be avoided at all costs. The engine is completely incapable of providing what the website advertises. Do not waste you time or your money here.

RUN AWAY! Since June 2025 I've been battling with this company to cancel. This is a fraudulent company without human responses and based overseas. Even when you follow the protocol of canceling as they suggest, they don't honor it. It's been an entire year and they still try to charge my account. Random transactions over the months. Do not trust or sign up for this organization.

My Experience with PopAI Customer Support

I rarely post about negative customer experiences, but this one has been extremely disappointing.

I initially signed up for PopAI to evaluate the platform during the trial period. I later discovered that my subscription had been automatically renewed, resulting in charges in 2025 and again on 17 June 2026.

As soon as I noticed the latest charge, I contacted PopAI’s customer support and billing team, explained my situation, requested that my subscription be cancelled, and asked for a refund. I also attached the invoice and all the information they would need to review my case.

Unfortunately, despite sending multiple emails and patiently waiting for a response, I have not received a single acknowledgment or reply.

My frustration isn’t just about the subscription charge—it’s about the complete lack of customer support. Every company can have billing issues, but customers deserve timely communication, especially when their payment concerns are involved.

I genuinely hope the PopAI team reviews my case and improves the way they handle customer support. Ignoring customers is never a good experience.

If anyone from the PopAI or 01.AI team sees this post, I would appreciate your assistance in resolving my case.

Has anyone else had a similar experience? If so, how was it resolved?

AVOID THESE SCAMMERS AT ALL COSTS

I cancelled the subscription. All good Acknowledged. Then they still attempted to debit my account. Twice a day every day. Complained. Got told to cancel online - which I have already done - their own website even says 'no account found'. Next I'm told, don't worry, eventually we'll stop attempting to debit your account - REALLY? Since when did you have any authorisation to do so? Absolute theives. Do not get conned, do not even try the free option. Skip past it. Use Claude instead. Shameful, shameful company.

UPDATE 21:59 (3rd May)

Despite several emails today, despite deleting my account, despite the cancellation, despite an email from these despicable human beings they have just attempted yet again to debit £86.70 from my account.

Please, please if you are reading this review checking this company out do not try their free version out as your card will be debited time after time after time. If you do fall into this trap then cancel your card with your bank and get a new one which they wont be able to steal from.

They are thieves, they somehow manage to con subscribers into automatic charges for annual subscriptions which you have not signed up for. And when you claim back the charge they flatly refuse to refund the charge. So I recommend people not to use their services.

Do not give them your credit card details. They continued attempting to charge my account even after I deleted it. The service is extremely poor and comes across as a scam.

I'd give you less if I could. So I fell victim to the unclear pricing strategy on their website and paid full price for a yearly subscription when I only wanted to make ONE single presentation. which I was then sorely disappointed with considering I provided all the necessary information.
To add insult to injury i enquired about a refund immediately upon realising my mistake, only to wait 3 months for a reply which helped me not one single bit. You cannot get a refund for these services regardless of whether you've used them. And the poor quality just adds insult to injury. Slandering you on trust pilot is the least I can do for the inconvenience caused. Could not recommend less.

Very disappointing experience overall. The service was poor, and the application itself was frustrating and not user-friendly. On top of that, the process to cancel the membership is unnecessarily complicated and difficult to navigate. It feels almost intentionally unclear, which only adds to the frustration. I would not recommend it based on my experience.

Terrible customer service, no answer on email and impossible to cancel or get a refund for a mistaken automatic renewal. The platform itself is not very useful. Avoid.

The bad rating is accurate. This company uses 'dark patterns' to trap you: there is no visible cancellation button on the website. Once you email them, they ghost you. I have been waiting for a response with no action taken. Do not give them your credit card details.

signed up and tried to cancel the same day bc I wasnt able to do what I had hoped with the app. No response going through the website to cancel and 3 emails in to asking their cs to cancel - I called my cc company and blocked them. BE AWARE _ I think its a scam.

Outrageous pirates. Do not sign up. Impossible to cancel.

this is a scam, don't subscribe even if it says it is free as you will not be able to cancel before the trial, therefore you will be charged for a whole year for something you will not be able to use cause it is useless. customer service will not reply to you, and if they do it will be after at least 10 days.

Please be careful not to provide any credit card information. They lure users with the promise of a free trial, then make it extremely difficult to remove your payment details and proceed to charge a full year, a shame is not possible to share screenshots on Trustpilot. Although they claim to be based in Singapore, they are actually a Chinese company. I am currently trying to verify whether they have a legitimate office in Singapore or if the address is fake, and I will update this information once confirmed.