They have gone bust and about time. They are a fraudulent company that cancelled the FX transactions I concluded with them, even after I checked in advance with them that there would be no problem exe... See more
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See what reviewers are saying
Working with Lewis is a delight, he’s careful, patient, stays connected, doesn’t use too much jargon when I needed to keep things simple. I’ve grown to really trust and enjoy the connection & the proc... See more
Company replied
Several months ago my own bank caused a problem with Rational's system. But Rational solved the problem by having a senior manager take action and contact me to explain things. That was Good. Bu... See more
Company replied
I’ve been dealing with RFX now for 17 years and have always had great service from Milun and his colleagues. Unfortunately over the past 3 months their relationship with Lloyds has moved to J.P. Morga... See more
Company replied
Company details
Written by the company
RationalFX is a leading international payments provider, having processed over £10bn since 2005 to more than 200 countries in over 50 currencies for 180,000 clients. RationalFX is authorised by the FCA and prides itself on secure, bank-beating rates, either over the phone or online 24/7.
Contact info
Level 32, One Canada Square, Canary Wharf, E14 5AB, London, United Kingdom
- +44 (0) 20 7220 8181
- online.services@rationalfx.com
- www.rationalfx.com
4.0
Great
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Completion of transaction
From the first moment of contact to the completion of the transaction took a matter of minutes by a courteous and helpful staff.
20 August 2023
Reply from RationalFX
Hi Keith,
Thank you for the great feedback!
We are pleased to hear that you find the RFX platform easy to use.
We hope to see you transferring with us again soon!
Kind regards,
RationalFX
Great company to deal with
Great company to deal with, been using for about 2 years and always been spot on thank you.
23 August 2023
Reply from RationalFX
Hi Julian,
Thank you for your great feedback! We are pleased to hear you are happy with the service we offer and, as always, aim to ensure our transfer fees are as competitively low as possible.
We hope to see you again soon!
Kind regards,
RationalFX
Rational FX delivered the promise friendly - but complicated.
Rational FX delivered what they promised, and were always friendly.
What you could improve is the process (design AND execution quality): some steps took a long time; I feel I had to ask several times; and instead of progressing "peacemeal" (first: the amount; then: where do you want to send the funds; then: funds bounced back because of different setups (Swift; SEPA) between my consultant and the other team), deliver complete instructions the first time.
23 August 2023
Reply from RationalFX
Hi Marco,
Thank you for your review.
Thank you for mentioning that RationalFX deliver what we promise, we always try to ensure we provide the best service at all times.
We are continuously working on improving our processes and web/app, thank you for your feedback.
Kind regards
RationalFX
Reply from RationalFX
Hi Alain,
Thank you for your great feedback! We are pleased to hear you are happy with the service we offer and, as always, aim to ensure our transfer fees are as competitively low as possible.
We hope to see you again soon!
Kind regards,
RationalFX
Quick and easy
Been using for regular monthly transfers for several after switching from Currencies Direct. Brilliant easy to use website, numerous payment options - so quick and easy despite all the obstacles out nanny state government put in place that seemingly inconvenience us tzx payers but provide no problem at all yo those that want to flout the rules
21 August 2023
Reply from RationalFX
Hi Norman
Thank you so much for taking the time to write a review about us and for recommending our services!
We hope to see you again soon!
Kind regards,
RationalFX
Quick and efficient
From first contact and getting a good rate to money sent to my account 3 hours and that included me negotiating the English banking system.
15 August 2023
Reply from RationalFX
Hi Mr Gray
Thank you for your positive feedback! We are glad to hear you have been satisfied with your experience.
We hope to see you again soon.
Kind regards,
RationalFX
Had to answer questions twice
Had to answer lots of questions then I had an email the next day asking me to answer two questions again.
20 August 2023
Reply from RationalFX
Hi Louise,
Thank you for your review.
Our banking partner has requested for further information regarding your payment - this has now been provided and funds will be released shortly.
Kind regards
RationalFX
Reply from RationalFX
Hi John,
Thank you for your great feedback! We are pleased to hear you are happy with the service we offer and, as always, aim to ensure our transfer fees are as competitively low as possible.
We hope to see you again soon!
Kind regards,
RationalFX
Reply from RationalFX
Hi Gary,
Thank you for taking the time out of your day to leave a 5* review,
We will ensure the positive feedback is passed onto Sam,
We hope to see you transact again soon with us,
Kind regards
RationalFX
The traders are always very friendly…
The traders are always very friendly and experienced and as usual and it is a pleasure to do business with them. They go out of their way to ensure that transaction are processed speedily and efficiently so what more is there to say except that I intend to continue this relationship in the foreseeable future.
14 August 2023
Reply from RationalFX
Hi Ronald,
Thank you for taking the time out of your day to leave a 5* review,
We hope to see you transact again soon with us,
Kind regards
RationalFX
Reply from RationalFX
Hi Mary,
It's great to hear you are satisfied with the RationalFX service and will be using us again!
Thank you for your positive comments.
Kind regards
RationalFX
Secured, but Slow
Bad payment platform. Does not work on weekends. Does not work on bank holidays. Slow services.
10 May 2023
Unprompted review
Reply from RationalFX
Hi Aayush,
Thank you for your review.
Our platform is available to use on weekends and bank holidays however payment wont be processed until the next working day.
We have API for specific currencies meaning some payments will still be processed on weekends depending on receiving bank.
Kind regards
RationalFX
fast and efficient
8 August 2023
Reply from RationalFX
Hi Maurizio,
It's great to hear you are satisfied with the RationalFX service and will be using us again!
Thank you for your positive comments.
Kind regards
RationalFX
Reply from RationalFX
Hi Harold,
Thank you for taking the time out of your day to leave a 5* review,
We hope to see you transact again soon with us,
Kind regards
RationalFX
Very professional
Transfer was pretty fast outside UK
Sometimes received money on the same day
6 August 2023
Reply from RationalFX
Good afternoon,
Thank you for taking the time out of your day to leave a 5* review,
We hope to see you transact again soon with us,
Kind regards
RationalFX
Always easy to deal with
6 August 2023
Reply from RationalFX
Hi Robert,
Thank you for your positive review.
We hope to see you transferring with us again soon.
Kind regards
RationalFX
Excellent service and very efficient
Excellent service and very efficient. Speed of transaction was great
2 August 2023
Reply from RationalFX
Good afternoon,
Thank you for taking the time out of your day to leave a 5* review,
We hope to see you transact again soon with us,
Kind regards
RationalFX
The information is swift and…
The information is swift and understanding. Written in plain English.
3 August 2023
Reply from RationalFX
Hi Anwar,
Thank you for taking the time out of your day to leave a 4* review,
We hope to see you transact again soon with us,
Kind regards
RationalFX
Happy customer
Very efficient and also very pleasant and helpful we have been dealing with this company for 5 years and always been 100%satisfied
30 July 2023
Reply from RationalFX
Hi Joseph,
Thank you for taking the time out of your day to leave a 5* review,
We hope to see you transact again soon with us,
Kind regards
RationalFX
Excellent service from the trading team
Excellent service from the trading team - less that 24hrs to lock in a trade price, send the invoice, me to pay the invoice, then them to send the currency and have the currency credited to my account. Considering this involved multiple banks in different time zones and different currency this is a great result!
31 July 2023
Reply from RationalFX
Hi John,
Thank you for taking the time out of your day to leave a 5* review,
We hope to see you transact again soon with us,
Kind regards
RationalFX
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