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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being professional, courteous, and efficient, often highlighting their careful handling of belongings and their ability to work quickly. Many people appreciate the excellent service, noting the company's responsiveness and helpfulness in coordinating moves, even on short notice. However, some customers were dissatisfied with various aspects, including issues with timeliness, unexpected additional fees, and a lack of transparency regarding the use of third-party movers. There were also isolated but serious complaints about unprofessional behavior from movers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their fast, friendly, and professional service. Many... See more

Service

Consumers generally express satisfaction with the service provided. Many reviewers highlight the team's fast,... See more

Price

Clients share ambiguous opinions on price. Many reviewers found the pricing fair, reasonable, and even the... See more

Customer service

People report ambiguous experiences with customer service. Some customers, for example, praised... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers reported that their items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Eric Root is my hero! We were moving across country and ran into some last minute delays and he worked with us to rearrange the schedule to accommodate. Our two movers were on time and very careful, e... See more

Rated 5 out of 5 stars

Danjuma and team would great . Prompt and wasted no time getting started and do not lollygag together work done. They communicated to understand where everthing was to placed and respected my belongin... See more

Rated 5 out of 5 stars

Rio Movers was awesome. From the start to the finish working with them was an easy experience. We spoke to many other moving companies and Rio Movers surpassed what others offered. The movers arrived... See more

Rated 5 out of 5 stars

They were on time, prepared, respectful, and a really cool/great team. Introduced themselves by name and handshake, got the password, and began. Both of the gentlemen demonstrated technical expertise... See more


Company details

  1. Removals company
  2. Removals Service

Written by the company

Rio Moving is one of the best moving company in the United States. With operations similar to Uber Rio Moving guarantees to save money for moving services.


Contact info

4.2

Great

TrustScore 4 out of 5

108 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Had a great experience

Had a great experience. The movers were on time and quick in wrapping the heavy stuffs. Then they reached destination home on time as well and unloaded everything as requested carefully.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional

Scheduled a pick up time only to be called 45 mins before they were gonna be late to be told it was gonna be a 4 hour delay. They weren’t going to compensate in any way of possibly an extra hour for free or some kind of discount. Even tried to say I wasn’t going to get a refund. After going. And and forth for 20 mins they granted a refund.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

I've used this company for the second time…

I've used this company for the second time and the experience was just as good (if not better) than the first time. Truly appreciate the honesty and attentiveness provided in what could have been a stressful process. Thank you Rio for assisting me with my move and making sure it was taken care of in a timely manner. Recommend anyone to utilize Rio as I will in the future.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

The Primetime Movers!!

The service here was undoubtedly the best I’ve ever had! Two movers, whose names I can’t recall, arrived promptly and demonstrated exceptional professionalism. They were incredibly fast, meticulous, and maintained a positive attitude throughout the entire process. They managed to complete three bedrooms, living room, and the kitchen well before the two hour deadline. Interestingly, they arrived after our cable installation and departed before the cable was fully completed. Perhaps the cable company could learn a thing or two from these two movers. I highly recommend their services and will definitely be using them in the future.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Great team

Great team. The movers were fast, friendly, and professional. The staff was very attentive and made multiple calls to check in and see how the process was going along the way, which I appreciated very much.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Rio did a good job in our move

Rio did a good job in our move. We were pleased with the communication, truck, workers, and how they treated our furnishings. We’d use them again. But I hope we never have to 👍🏼

3 March 2026
Unprompted review
Rated 4 out of 5 stars

I had a fairly decent experience with…

I had a fairly decent experience with Rio Moving. My only negative feedback is that the movers missed the arrival window 10-12pm) and showed up around 4pm. Of course that threw our day off. But they had a good excuse flat tire. Things happen and otherwise the movers were professional and fast. We will use Rio Moving again.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Flawless Move

Gwen and team were great. They arrived on-time and completed the move in the allotted time. Great service and will highly recommend to others.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Fast and hard working movers. Our movers were so friendly and went above & beyond for us. They were tremendously fast while also being careful of our items. I was very impressed with their work. We worked with Tracy (our Crew Lead) and his partner were absolutely awesome! 10/10 recommend this team and service.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect move

They were able to help us move with only a few days notice. Move in coordinator was on phone with me several times making sure everything was going well. Workers were clean, kind, and courteous. They worked quickly and efficiently. DEFINITELY would use them again. Prices were also reasonable. Thanks for the extra hands!

21 February 2026
Unprompted review
Rated 4 out of 5 stars

Rio Moving review

Initial phase of contract creation was a stressful experience. There was a lot of back and worth, changing the deal that was already discussed, etc. Having said that, the move in itself was very smooth.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Service!

The movers were excellent. Great customer service and Tammy, my coordinator, made sure I was set.

14 February 2026
Unprompted review

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