I just received the gorgeous shirt but upon trying it on, realized I'd ordered the wrong size as it's much too large for me. I have now requested an "even exchange" for the same shirt but one size sm... See more
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See what reviewers are saying
You should NOT make returns so difficult. It discourages customers from buying from you if they cannot return merchandise. If you want loyal customers, make it easier to return items not hard. Do n... See more
So far, I am dissatisfied with how long it is taking to receive this order of 3 items. I receive no satisfaction when trying to track my order, being asked repeatedly for the same information. Then, I... See more
Company replied
I've ONLY just ordered so can't speak to quality, service, or satisfaction with the garments, but they are lovely and exactly my style which is hard to find. The order process was way easy, and the... See more
3.5
Average
1K reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
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Not a good experience
Ordered on July 30th, didn't receive the shirt until August 29th. I'm a size 14. Ordered an XXL, which is typically size 16 or 18, just in case it ran a little small, but the shirt is like size 12 -- I can barely even fit my arms in the sleeves, and it's also very short like it was made for someone less than 5 feet tall. I can see from other reviews how much trouble people have with returns, so I'm not going to bother with it. But overall will not buy from them again
29 August 2024
Unprompted review
Reply from Roselinlin
Dear Customer,
Thank you for contacting us and sharing your experience. We sincerely apologize for the delays and the issues with the sizing of the shirt you received.
Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. Due to peak shopping season, it may take longer to prepare item. Upon checking, the item you ordered is hot sale item, it was slighty delayed before shipping. We sincerely apologize for all the trouble caused to you.
We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
Regarding the size issue, please note that we don’t have a standard size, our size chart is accurate. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. We've also sent an email to you today about your issue. Looking forward to your reply.
We understand that sizing can be a tricky issue, and we strive to provide accurate measurements and sizing information to help our customers choose the right fit.
Regarding returns, we are committed to providing our customers with a hassle-free returns process. You can check our return policy and how to return via https://roselinlin.com/information/return-policy. Satisfying every customer is our mission and pursuit. We thank all customers for their voices and we thank every customer who is willing to witness our growth. We will strive to improve the quality of our services and for better return policy.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.
Best regard,
Ashley
ROSELINLIN
Order came more quickly this time
Order came more quickly this time. Nice shirts
30 August 2024
Unprompted review
I ordered shoes from Roselinlin
I ordered shoes from Roselinlin. Three of the pairs I have tried to return for refund. I have been given every excuse you can imagine. They even offered me 40% back and keep shoes. I said no as the shoes were useless because they were to big. I then got a refund of 40% and I sent email back saying I have refused the offer. They wrote back and said they misunderstood the word no and told me they would send me address to ship it to and then will refund me. As you can guess after back and forth for weeks I know longer hear from them. I use to love their clothes but if a company doesn't stand behind their word their worthless. Never again will I order from them.
18 July 2024
Unprompted review
Reply from Roselinlin
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by product and return.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
In case the customer is not convenient to take the package to return, we always provide an alternative solution. But it's only a suggestion. We always provided return label as long as customers ask for it.
We apologize for any misunderstanding made. A 40% refund was issued back to you. Our agent has reacted to your complaint and was waiting for a confirmation so that she can be authorized to send you return label. You can always return the 3 items for the reamining refund.
Regarding your review, our representative have sent an email to you with the return label, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need additional assistance, please feel free to contact us by chat or by email at service@roselinlin.com. We will reply to you within 24 hours.
Thank you again for your feedback on this issue. We always strive to provide prompt and efficient service to our customers.
Best regard,
Louisa
ROSELINLIN
i have no way of knowing when my…
i have no way of knowing when my purchase will arrive. Terrible customer service.
27 July 2024
Unprompted review
Reply from Roselinlin
Dear Customer,
We apologize for the frustration you’ve experienced regarding the delivery of your purchase. We understand how important it is to have clear and timely information about your order.
Usually after the parcel shipped, the order shipping email(including tracking order link) will be sent directly to your mailbox, if you don't find it, you can try to find it in spam list.
Upon checking, your order has been shipped on July 24 and is in transit now. You can check the status of your order by visiting https://roselinlin.com/order-query. We've also sent another email to you today about your order tracking information.
We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website.
We’re committed to improving our service and appreciate your feedback. Thank you for your patience.
If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.
Best regard,
Ashley
ROSELINLIN
Good job Roselinlin!
Clothes are nicely constructed out of fine materials. I was especially pleased that they arrived so quickly.
24 July 2024
Unprompted review
That i hate anwering stupid questions
Love the service. Hate your stupid survey. M
23 July 2024
Unprompted review
So far, so good!
The order process and check out were easy. When I receive my order, I will see the quality of the merchandise and be better able to completely evaluate the experience.
18 July 2024
Unprompted review
Will comment when I receive total order…
Will comment when I receive total order !
18 July 2024
Unprompted review
They have great prices for great…
They have great prices for great clothes. Still need Pettie pants and dresses though. Not all women are 5'9.
16 July 2024
Unprompted review
There is alot to choose from
There is alot to choose from. I have been very satisfied with all of purchases so far.
10 July 2024
Unprompted review
My new favorite summer one piece 🛍️
I ordered a playsuit and or jumpsuit and liked the concept a lot, but the bodice was a little bit short(xl).So I ordered it again in a larger size (xxl) and different color. The legs were longer than expected and I was happy about that too! It was just what I was looking for . Thanks 😊
5 July 2024
Unprompted review
easy site to navigate and order
26 June 2024
Unprompted review
This company is very easy to deal with
24 June 2024
Unprompted review
Good quality design of clothes
A wide range of products for different range of ages. Excellent styles and colours.
25 June 2024
Unprompted review
Dissatisfaction
So far, I am dissatisfied with how long it is taking to receive this order of 3 items. I receive no satisfaction when trying to track my order, being asked repeatedly for the same information. Then, I am charged $ to get a reply! Which I refuse to pay! Please consider how poorly you develop long lasting customers. I shop a lot. I will do business with other companies if this is how you treat your customers.
24 June 2024
Unprompted review
Reply from Roselinlin
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for the frustration and inconvenience you've experienced regarding the delay in receiving your order and the difficulty encountered while tracking it.
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. For more details, you can check our shipping policy in https://roselinlin.com/information/shipping-delivery.
Upon checking, your order has been shipped and is on the way now. You can check the status of your order by visiting https://roselinlin.com/order-query where you only need to submit your order number and email address once. In addition, we assure you that tracking order on our website is free and we will not charge you any extra fees.
If you are unable to track your order, you can contact our customer service team to check the order staus. We've also sent the tracking information to your email address today, please check soon.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our shipping services to provide faster delivery times for our customers.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@roselinlin.com. By email we will reply to you within 24 hours.
Best regard,
Ashley
ROSELINLIN
Easy to fine what I wanted and a wide…
Easy to fine what I wanted and a wide selection of colors. Completing to purchase was fast and easy.
24 June 2024
Unprompted review
Don't order from these people
If you value your money and time, please do not order from Roselinlin. I waited nearly a month to get 4 items, only one of which was wearable. I was looking forward to wearing the green blouse with flowers to a family event. The picture on the website showed them to be embroidered. Instead the flowers were part of the cheap looking fabric. The linen pants certainly were not linen and the fabric on a knit top was almost thin enough to read through. I've had much better luck with Stylewe and Chicwish. Their items cost more, but at least you can wear them.
17 June 2024
Unprompted review
Reply from Roselinlin
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for the dissatisfaction you experienced with the items you received.
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. Upon checking, your order was placed on May 27 and delivered on June 12, which was delivered within our normal shipping time. For more details, you can check our shipping policy in https://roselinlin.com/information/shipping-delivery. We are committed to improving our shipping services to provide faster delivery times for our customers.
We want to assure you that we aim to provide accurate and representative images of our products on our website. We strive to offer high-quality products that meet our customers' expectations, and we regret that your order did not meet this standard.
Regarding the green shirt you mentioned, please note that the flowers on the shirt are not embroidered. We noted this in the product title, it is a 3D flower shirt.
Regarding the fabric issue of the pants, you can check the detailed fabric in the item product details. The fabric of the pants you ordered is Cotton100%.
Regarding the knit top, we regret to hear that the fabric does not meet your expectation. Your comment is highly appreciated and we will forward it to our relevant department.
Additionally, if you do not wish to keep these items, we support returns for a refund. The green shirt and linen pants can be returned, but please note that the knit top is a final sale item and cannot be returned. You can view our return policy and return options at https://roselinlin.com/information/return-policy.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@roselinlin.com. By email we will reply to you within 24 hours.
Best regard,
Ashley
ROSELINLIN
Shopping at Roselinlin excels at customer service
I'm very skeptical about contacting customer service. That is until I had to reach out to Roselinlin for assistance. The representatives were prompt and suggested options to make me a happy customer. I was and remain impressed. Thank you, Roselinlin.
15 June 2024
Unprompted review
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