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Royal Copenhagen - Flagship Store Reviews 11

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TrustScore 2 out of 5

2.0

Chinaware shop
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Amagertorv 6, 1160 København, København K, DK

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33137181

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Company details

  1. Chinaware shop
  2. Decoration and Interior Design Store

Written by the company

Royal Copenhagen – By appointment to the Royal Danish Court. Manufacturer of hand painted porcelain in dinnerware, figurines, collectibles.

Contact info

  • Amagertorv 6, 1160, København, København K, Denmark

  • 33137181

2.0

Poor

TrustScore 2 out of 5

11 reviews

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Replied to 48% of negative reviews

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Rated 5 out of 5 stars

This is how superb service looks.

This is how superb service looks.

We had family from Canada visit, just before Christmas. We went into the RC Flagship store to buy two presents for our guests' wife. Very nice service, they were about to close but NO stress at all.

We bought the two products, they wrapped them nicely for gifts, and we left. On Christmas eve the gift was opened and unfortunately, the shop had wrapped the two same products.

I called the store yesterday. I just managed to shortly explain the situation before the nice staff, Sabrina, said - no problem. Send me pictures of the receipt, and the SKU on the right products and we will send the right one to Canada.... no questions asked. Now my friends that is superb service.

Thank you, Sabrina Rasmussen and Royal Copenhagen Flagship Store, for this fantastic handling. Many can learn from this.

11 January 2022
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