My wife and I wanted to open current accounts and a savings account at the Douglas office. Arranging the appointment was easy, and it was so refreshing in 2026 to be able to sit opposite a real pers... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having someone taking their time to take you through the steps required to carry out your request. Also, going back over all the details to confirm that you are happy and that all is correct. The f... See more
Company replied
I looked into my Gold account online and the interest rate was zero so I wanted more information about options to generate interest. I phoned and spoke to Anu who was very helpful and informative and... See more
Company replied
My experience has been long winded and time consuming to get details for online banking. I have rang several times and several differing days from Australia and progress has been unrealistically slow... See more
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Company details
Written by the company
Santander International offers banking and savings accounts to Channel Island and Isle of Man residents, UK expats and UK residents who have international banking needs and Corporate Banking solutions for Channel Island and Isle of Man domiciled companies. We also offer mortgages to Isle of Man and Jersey residents. In addition, we offer banking and savings accounts for corporate and trust structures, including Self-Invested Personal Pensions and other types of pension structures and Private Investment Companies.
Contact info
13 - 15 Charing Cross, JE2 3RP, St Helier, Jersey
- 08000 84 28 88
- info@santanderinternational.co.uk
- www.santanderinternational.co.uk
4.9
Excellent
805 reviews
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Good Helpful Staff
Helpful, knowledgeable and friendly staff. Makes Banking a pleasurable experience.
9 October 2026
Reply from Santander International
Thank you for your lovely review.
We're pleased to hear you had such a positive experience with our team. Your feedback means a great deal to us, and we're delighted that our helpful and knowledgeable colleagues helped make banking a pleasure.
Warm regards
Santander International
Release of equity meeting - very easy
Hannah was very personable and helpful. My questions were answered quickly and the meeting went smoothly. The comms over email have also been very timely and accurate.
9 October 2026
Reply from Santander International
Thank you for taking the time to share your feedback.
We're delighted to hear that Hannah was personable, helpful, and able to answer your questions promptly. It's great to know that both your meeting experience and the follow-up email communication were smooth, timely, and accurate. We'll be sure to pass your kind comments on to Hannah.
Warm regards
Santander International
I thoroughly enjoyed my appointment…
I thoroughly enjoyed my appointment with Hannah and took a lot away from it. She understood my situation and requirements professionally and structured an elaborate yet accessible next step plan in no time. Many thanks for your support Hannah!
9 October 2026
Reply from Santander International
Thank you for your wonderful feedback.
We're so pleased to hear that Hannah took the time to understand your situation and provide a clear plan for your next steps. We'll be sure to share your kind words with her.
Warm regards
Santander International
Hannah was lovely and welcoming and…
Hannah was lovely and welcoming and explained the re fixing mortgage and was very helpful.
13 October 2026
Reply from Santander International
Thank you for your kind review.
We're delighted to hear that Hannah provided such a warm welcome and took the time to clearly explain the mortgage refixing process.
It's great to know you found her helpful and supportive throughout your appointment. We'll be sure to pass on your lovely feedback to Hannah.
Warm regards
Santander International
Christiaan was very patient and…
Christiaan was very patient and assisted me with great kindness. Solved my issue very easily.
9 October 2026
Reply from Santander International
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Christiaan was able to assist you with patience and kindness, and that your issue was resolved quickly and easily. We will be sure to share your feedback with him.
Warm regards
Santander International
Helpful and friendly meeting
I was made to feel welcome and all of my account enquirers were answered. New accounts were set up for me and I was shown how to manage them online. All in all, a very pleasant experience and a helpful and charming consultant.
7 October 2026
Reply from Santander International
Thank you for your kind review.
We're delighted to hear you felt welcome and that we could help with your account queries and new account set-up. We'll be sure to pass your feedback on to the team.
Warm regards
Santander International
Stress free account opening…
My wife and I wanted to open current accounts and a savings account at the Douglas office. Arranging the appointment was easy, and it was so refreshing in 2026 to be able to sit opposite a real person.
Daisy was friendly, knowledgeable and professional throughout - she explained everything thoroughly and answered all of our questions, and didn’t engage in any form of hard-sell. Presenting id documents like passport and driving licence is made so much easier when you can attend in person.
The whole process was smooth and totally stress free - and we came away with everything we wanted. Mission accomplished, it’s 5 Stars from us, thank you.
6 October 2026
Reply from Santander International
Thank you Peter, for your fantastic review.
We're delighted to hear that you and your wife had such a positive experience at our Douglas Work Cafe and that Daisy provided friendly, professional support throughout. We'll be sure to share your kind feedback with her.
Warm regards
Santander International
Santander understood I’d been scammed…
Santander understood I’d been scammed and dealt with the problem accordingly.
12 July 2026
Reply from Santander International
Thank you for taking the time to share your feedback.
We're pleased to hear that our team understood your situation and was able to support you appropriately. We know experiencing a scam can be stressful, and we're glad we could help guide you through the process.
Warm regards
Santander International
We visited the Bank today to enquire…
We visited the Bank today to enquire about one of our accounts and whilst there Anne- Marie advised us on another of our accounts that was not earning any interest, she was extremely professional and helpful arranging everything for us .
Thank you Anne-Marie we would not have realised this if you had not brought it to our attention.
29 September 2026
Reply from Santander International
Thank you for your kind feedback.
We're delighted Ann-Marie was able to help and ensure you were getting the most from your accounts. We'll make sure your lovely comments are shared with her.
Warm regards
Santander International
Great customer service
Daisy was incredibly friendly and personable; she also gave great advice on changing accounts for improvement on interest rates.
28 September 2026
Reply from Santander International
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Daisy provided friendly, personable service and was able to help you find an account better suited to your needs. We'll be sure to pass on your kind feedback to her.
Warm regards
Santander International
The operator had a excellent telephone…
The operator had a excellent telephone manner
Clear precise and pleasant to talk to
A credit to the bank
10 September 2026
Reply from Santander International
Thank you for taking the time to share your feedback.
We're delighted to hear that you received such excellent service and found our colleague clear, professional and pleasant to speak with.
We'll be sure to pass on your kind words, which I'm sure will mean a great deal to them.
Warm regards
Santander International
Very personable
Very personable, efficient and excellent customer service from Ann Marie. She dealt with all our queries and it was a pleasure to carry out our transactions with her, rather than on-line. Coffee was good too!
25 September 2026
Reply from Santander International
Thank you for your wonderful feedback. We're delighted to hear that Ann Marie provided such personable and efficient service and was able to help with all your queries.
It's great to know you enjoyed the personal experience of banking with us in person and we're pleased the coffee was a hit too. We'll be sure to share your kind words with Ann Marie and the barista team.
Warm regards
Santander International
I had a fantastic experience today
I had a fantastic experience today. Daisy was professional and knowledgable throughout our appointment. She was able to answer all of my questions and helped me to find solutions. Great customer service! Thank you. Anna.
25 September 2026
Reply from Santander International
Thank you so much for taking the time to share your experience.
We're delighted to hear that Daisy was able to answer all of your questions and help you find the right solutions.
It's wonderful to hear that you felt so well looked after, and we'll be sure to pass your feedback on to Daisy.
Warm regards
Santander International
Anniemarie was amazing
Anniemarie was amazing. Very good customer service. Went to the Santander Cafe around lunch time and she was very good. Had some cash in the Gold account and she suggested having the cash in a savings account. This was the first time an officer explained to me this product existed. Well done Annmarie, you are amazing.
24 September 2026
Reply from Santander International
Thank you for taking the time to share your feedback.
We are delighted to hear about the excellent service you received from Ann Marie during your visit to the Work Café. It's wonderful to know that she took the time to understand your needs and identify a savings solution that could help you make more of your money.
We will be sure to share your kind comments with her and the wider team.helpful, proactive advice and great customer service.
Warm regards
Santander International
Estelle at Santander was fantastic from…
Estelle at Santander was fantastic from start to finish. Her response time was incredibly quick, and she took a genuinely personal approach throughout the whole process, making what can be a stressful experience feel straightforward and reassuring. She clearly knows the Jersey market inside out and kept things moving at every stage.
I wouldn't hesitate to recommend Estelle to all my close friends and family. Excellent service all round
24 September 2026
Reply from Santander International
Thank you for taking the time to share your experience.
We are delighted to hear that Estelle provided such excellent support throughout your mortgage journey.
It's wonderful to know that her responsiveness, personal approach and knowledge of the local market helped make the process straightforward and reassuring for you. We will be sure to share your feedback with Estelle and the wider team.
Warm regards
Santander International
prompt and very efficient service from…
prompt and very efficient service from an extremely helpful member of staff called Anu .
24 September 2026
Reply from Santander International
Thank you for your wonderful feedback.
We're delighted to hear that you received prompt and efficient service from Anu. We'll make sure your kind words are shared with her.
Thank you for taking the time to leave a review.
Warm regards
Santander International
absolutely excellent experience
I had an absolutely excellent experience with Santander International. A special thank you to Anu, who handled all my requests with outstanding professionalism, kindness, and attention. She was always helpful, precise, and quick to respond, making sure I felt fully supported throughout the entire process. I highly recommend Santander International, especially thanks to the excellent assistance provided by Anu.
23 September 2026
Reply from Santander International
Thank you for your wonderful review and for recommending Santander International.
We are delighted to hear about your positive experience and especially pleased that Anu was able to provide the professional, responsive, and supportive service that we strive to deliver to all our customers.
We will ensure your feedback is shared with Anu and the wider team.
Warm regards
Santander International
Excellent professional service I thought was lost...
The whole process of opening an account and onboarding at Santander International has been excellent: straightfoirward, smooth, productive and bureacratic free. Communications (email/text/app) have been productive. The represenatives were happy to have a live discussion when needed. In short a level of prfoessionalism I thought was lost. Special thanks to Simon B, Jason O as well as Anu K.
23 September 2026
Reply from Santander International
Thank you for your wonderful review.
We are thrilled to hear that your onboarding experience was straightforward, smooth, and free from unnecessary bureaucracy.
Your kind words about Simon B, Jason O, and Anu K are greatly appreciated, and we will be delighted to pass your feedback on to them. They will be pleased to know their professionalism and support helped make such a positive impression.
Warm regards
Santander International
Excellent customer skills
Excellent customer skills
Genuine warmth and personable customer service.
An absolute breath of fresh air compared to so many other banks. I will tell my friends!!
22 September 2026
Reply from Santander International
Thank you for taking the time to leave such a lovely review. We're thrilled that our customer service stood out and that your experience was a positive one. Your feedback means a great deal to us, and we're especially grateful that you'd recommend us to your friends.
Warm regards
Santander International
Professional and efficient service
I met with Hannah who explained the whole process in detail and made me feel at ease with any questions I had, I didn’t feel rushed and she was simply just very pleasant, helpful and informative.
18 September 2026
Reply from Santander International
Thank you for taking the time to share your experience.
It's wonderful to hear that Hannah was able to guide you through the process in such a friendly and supportive way. We'll make sure she receives your lovely feedback.
Warm regards
Santander International
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