5 stars: Excellent

exchange for a wrongly ordered item was…

exchange for a wrongly ordered item was done very efficiently

Reply from SDS London
Hi Anna,

Thank you for your order and recent review.
We are pleased that you happy with the service in rectifying your order.

Kind regards,
Samantha Thatcher
5 stars: Excellent

Ordered piecut hinges which I couldn't…

Ordered piecut hinges which I couldn't find from the usual hardwear outlets. Just what I required and received within 2 days of ordering, thank you.

Reply from SDS London
Hi Alan,

Thank you for your feedback and recent order.

I am pleased to hear we were able to supply the product you required and managed to deliver to you quickly.

With best regards,

Bonnie Coomber
5 stars: Excellent

I have used SDS for ages

I have used SDS for ages. Their alarm system is very reliable; their staff very approachable and efficient where nothing is too difficult to undertake. Their pricing is competitive and their after sales service is excellent. I have no hesitation in giving SDS a 5* perfect rating. May it continue Thank you. Anthony

Reply from SDS London
Hi Ant,

Thank you for your recent order and review.

Please note we're not associated with the alarms although your feedback on our staff, pricing and after sales service is highly appreciated.

We hope to hear from you again soon.

Kind regards,

Bonnie Coomber
5 stars: Excellent

Great products and quality

Great products - well constructed and great quality. And very good customer support as well. Will come back to SDS.

Reply from SDS London
Jonathan,

Thank you for your order and recent review.
We are pleased to hear that you are happy with your order.

Kind regards,
Samantha Thatcher
1 star: Bad

Took order but no delivery.

Took order on 29/11 without advising they had no stock. Said stock would be available on 08/12 then said stock was "due" on 18/12. No advice of despatch by the 21/12 and I cancelled order.

Reply from SDS London
Hi,

Thank you for your subsequent review.

I have tried to call you to discuss this, however, your phone went to voicemail.

This particular product range we were continously let down by our supplier and the dates were pushed back further on each time of chasing which we notified you by email twice with these updates.

I have also received your email you've sent today to confirm cancellation of your order which I will ensure is actioned accordingly.

Apologies we couldn't fulfil your order on this occasion.

Kind regards,

Bonnie Coomber
5 stars: Excellent

Extremely knowledgable and helpful…

Extremely knowledgable and helpful staff, selling good products with high quality.

Reply from SDS London
Hi Adrian,

Thank you for your recent order and feedback.

It's a pleasure to hear you found our staff helpful and happy with the quality of our product range.

Kind regards,

Bonnie Coomber
5 stars: Excellent

Excellent service

Excellent service, exactly what I required and delivered promptly. Will definitely use again.

Reply from SDS London
Hi Peter,

Thank you for sharing your feedback.

I am pleased to hear you were happy with the service and your order arrived quickly.

We hope to hear from you again soon.

Kind regards,

Bonnie Coomber
4 stars: Great

Very good service except one of the…

Very good service except one of the hinges was incorrect which slowed down the job....generally very reliable but clearly there was a mistake that meant one of seven half overlay hinges was not suitable for an 18mm half overlay door

Reply from SDS London
Hi,

Thank you for your recent comments.
Apologies to hear that we had sent an incorrect item you. Please let me know if there is anything that we can do.

Kind regards,
Samantha Thatcher
5 stars: Excellent

Great service and high quality products…

Great service and high quality products - would order again!

Reply from SDS London
Hi Mika,

Thank you for your order and recent review.
We are pleased to hear that you are happy with your order.

Kind regards,
Samantha Thatcher
5 stars: Excellent

Efficient speedy service

Efficient speedy service. Good quality handles at reasonable price.
Would use again.

Reply from SDS London
Brian,

Thank you for your order and recent review.
We are pleased that you are happy with the delivery and quality of the products.

Kind regards,
Samantha Thatcher
5 stars: Excellent

As always outstanding quick delivery of…

As always outstanding quick delivery of quality product ordered

Reply from SDS London
Christine,

Thank you for your order & review.
We are pleased that you are happy with your order and hope to hear from you again soon.

Kind regards,
Samantha Thatcher
5 stars: Excellent

The best hardware store in London

The best hardware store in London- we use them all the time and recommend them to all our clients. The service is always superb and their knowledge second to none. Excellent value too and I wouldn't go anywhere else.

Reply from SDS London
James,

Thank you for your order and recent review.
We are pleased that you are happy with the service provided.

Kind regards,
Samantha Thatcher
4 stars: Great

Really good quality and works…

Really good quality and works beautifully, but feel a little mislead that the kit said it included 2 sets of the carriers, 4 were required at a cost of £36 for each extra set

Reply from SDS London
Hi Velia,

Thank you for sharing your feedback and recent order.

I've had a look at the product you purchased on our website and I can see in the related products we offer an additional door fitting set if you require more than one door to be fitted to the set.

Apologies if this wasn't clear upon placing your order and we hope to hear from you again soon.

Kind regards,

Bonnie Coomber
5 stars: Excellent

Excellent Service

The lady who I dealt with provided excellent service was very helpful and provide a professional attitude.I would not hesitate to use you again.

Reply from SDS London
Michael,

Thank you for your order and comments.
We are pleased to hear that you are happy with your order and that the service you were provided was of a good standard.

Kind regards,
Samantha Thatcher
5 stars: Excellent
Reply from SDS London
Hi,

Thank you for your comments regarding your recent order.
We are pleased to hear that you are happy with your purchase.

Kind regards,
Samantha Thatcher
5 stars: Excellent

Always great service

Always great service, value and product range from SDS.

Reply from SDS London
Hi,

Thank you for your recent order and feedback.
We are pleased to hear that you receive great service from us and are happy with our product range.

Kind regards,
Samantha Thatcher
5 stars: Excellent

Fast delivery

Fast delivery, product exactly as described

Reply from SDS London
Griff,

Thank you for your order and recent review.
We are pleased to hear that you received your delivery quickly and hope to hear from you again soon.

Kind regards,
Samantha Thatcher
5 stars: Excellent

Fab range & speedy delivery

Fabulous range of products & speedy delivery...and that is several separate purchases.

Reply from SDS London
Hi Michelle,

Thank you for your order and recent review.
We are delighted that you have several succesful purchases with us and are happy that the delivery has been speedy.
We hope to hear from you again in the future.

Kind regards,
Samantha Thatcher
5 stars: Excellent

Excellent service and very competitive…

Excellent service and very competitive price. Highly recommended. Also helpful, efficient & polite telephone service staff.

Reply from SDS London
Simon,

Thank you for your order & recent review.
We are pleased that you have received excellent service from us and hope to hear from you again soon.

Kind regards,
Samantha Thatcher
5 stars: Excellent

Excellent quality products and…

Excellent quality products and service...they only cost more cos they are worth more!

Reply from SDS London
Colin,

Thank you for your recent order and review.
We are pleased that you are happy with the quality of the products received.

Kind regards,
Samantha Thatcher