I was a customer from May 2022 to May 2025. My monthly cost started at $15 and eventually ballooned to over $500 by September 2023 due to a new item releasing, which meant I had a large spik... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
You can't trust them. They insanely increased prices without consent. Once a small and handy payment provider they got mad. We will kick them out in favor of another provider next time. Seems they wan... See more
Company replied
1. Increased price 1000% without consent. 2. Sent a `Please Explain` email. 3. SendOwl support closed my account SendOwl flagged and removed my previous review for advertising. I simply named the... See more
Company replied
They updated the prices with 30x after sending notification emails which went straight to the spam folder, not notifying anyone. 600$ is a joke of a monthly fee and far more expensive than any alterna... See more
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Company details
Written by the company
SendOwl is an all-in-one digital checkout and delivery platform designed to help creators successfully sell and automatically delivery digital products - wherever they sell. No transaction fees. Try it free for 30 days.
Contact info
United States
- support@sendowl.com
- www.sendowl.com
1.6
Bad
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SendOwl Works!
SendOwl has worked as advertised. It secures the downloads. SendOwl minimizes the pirating of copyrighted materials by stamping the buyer’s email on PDF pages. I appreciate the detailed documentation and help screens, making the technical side of things understandable. Best of all, the cost of the service compared to the benefits provides a healthy return.
24 July 2024
Reply from SendOwl
Thank you for your wonderful review!
We're so glad we’re able to provide you with the tools you need!
Please let us know if we can help with anything!
Thanks, SendOwl
Easy and quick to implement
31 July 2024
Reply from SendOwl
Thanks for the review! We’re so glad we could meet your needs! Let us know if we can help with anything! Thanks, SendOwl
Many questions answered
I am ready to launch my current project, but it is the first one I have done with SendOwl, so I had some questions. Matt was able to talk me through them and give me fantastic suggestions that are going to make things much easier for me. THANK YOU MATT!
12 July 2024
Unprompted review
Reply from SendOwl
Thank you so much for taking the time to share your experience! We're so glad we could help you get started! Please let us know if we can help with anything!
Thanks, SendOwl.
Reply from SendOwl
We’d love to hear more about your experience and we have reached out to you directly to find out more details.
No warning for billing for a service I…
No warning for billing for a service I have never used after setting up an account
17 June 2024
Unprompted review
Reply from SendOwl
Casey, Thank you for taking the time to leave feedback. We did try reaching out to you regarding your experience, but did not hear back. It appears that you were one of the last merchants to sign up under our older plan terms which did include a very generous/long trial period. We did re-evaluate our plan offerings and change the trial period to a time frame which ensures the free trial transition to paid SaaS fee will not be so far removed from the account reminder emails we send.
We also wanted to confirm that we did resolve your recent inquiry to support in a timely manner, as we were able to help you close and refund your account within an hour of your initial inquiry. Please reach out to us to support if we can help with anything else.
Shi-etty downloading experience for…
Shi-etty downloading experience for customers. i bought a pdf product hosted on SendOwl after paying 21USD. A link was provided and immediated an error occurred. The product limit was refreshed to 0 with no downloads. Thanks for stealing my 21USD Shi-et owl!
The download was attempted on IOS. FYI the link was only out for 1 min and immediately the limit got restricted from 1 to 0. Whut da f man
2 June 2024
Unprompted review
Reply from SendOwl
Hi chatgpt hoe,
It's clear you had a bad experience with a merchant who uses SendOwl. I am sorry the seller you paid for their product was not able to help you! That can be a frustrating experience. Trustpilot did reach out to you to try and get more information so we could help but you did not answer. If you are able to provide details of your purchase we are happy to reach out to the seller on your behalf. Thanks, SendOwl.
Merchants may be fraudulent and SendOwl takes no responsibility
I was defrauded by a SendOwl merchant and while SendOwl did try to get in contact with the merchant, that merchant is no longer around and I made a payment that I am unable to recover. The onus should be on SendOwl to prevent fraud among their merchants and also to notify consumers who have transacted with a SendOwl merchant known to be operating fraudulently.
2 April 2024
Unprompted review
Reply from SendOwl
I'm sorry you had a poor experience! It looks like you purchased a product from a different business back in 2022. We reached out to you to find out more about your experience but did not hear anything back.
Unfortunately, problems do occasionally arise between Merchants and their Customers and it's sad the merchant that you paid did not respond to your contact attempts and did not honor their product requirements.
As you were unable to solve the problem directly with the seller (the merchant you paid for their product), the best course of action is to request a charge back from your credit card company.
Cheers, SendOwl.
One of the best tool i have used.
15 January 2024
Reply from SendOwl
Hi, thank you for taking the time to leave a review! I'm glad we're able to help. Thanks, SendOwl.
Great starter option
Everything about SendOwl is great except for paying per order sale. I would rather have a price built in.
It is easy to use, and fairly self explanatory to set up. This is a great option for newer entrepreneurs with digital products to sell.
21 December 2023
Reply from SendOwl
Hi, thanks for taking the time to leave a review! We feel per-order pricing is fair as we don't believe those just starting their business and striving for those first sales should pay as much as those with an established business who consume more resources and bandwidth! Thanks, SendOwl.
Love the simplicity and easy…
Love the simplicity and easy functionality. Low learning curve, and it works!
18 December 2023
Unprompted review
Reply from SendOwl
Thank you for your wonderful review! We're so glad we could meet your needs!
I've been using Sendowl for 10 years…
I've been using Sendowl for 10 years and I love it. It's simple, effective, affordable and a joy to use, even if you're not a techy person. It integrates well with my mailing list service and it makes my bookeeping a breeze. I highly recommend it.
15 December 2023
Unprompted review
Reply from SendOwl
Thank you for sharing your wonderful review! We are very pleased to hear SendOwl has been working well for you for so long!
Lacking tax zone
CON
It is lacking my tax zone Canary Islands
Support often gives me the feeling that they could care less.
PRO
It integrates well with Thrive Themes
Inexpensive
27 November 2023
Reply from SendOwl
Thank you for your review and I'm glad the integration with Thrive Themes serves you well. Regarding the Canary Islands, I'm afraid they are classed as a province of Spain so they don't appear in standard country tax lists. I understand that it can cause issues when they have their own tax rate but the country lists don't contain individual provinces. I'm sorry I can't help you directly on that issue. Thanks, SendOwl.
So easy and intuitive to use
So easy and intuitive to use. Pricing is very competitive.
13 November 2023
Reply from SendOwl
Thanks for the review and I'm so glad we could meet your needs! Let me know if we can help with anything! Thanks, SendOwl.
I have been using SendOwl so long
I have been using SendOwl so long, that I was using it before it was called SendOwl, and that has been so long that I can't even remember the old name :)
6 November 2023
Reply from SendOwl
IIRC, I think it was as simple as "digital deliveries!"... but the owl won us over. Thank you for the wonderful review and I love that we've been able to help you for so long. Thanks, SendOwl.
Reply from SendOwl
Thank you for your review! Let us know if you need anything. Thanks, SendOwl.
Reply from SendOwl
Hi! Thank you for your review and I am so glad we are able to meet your needs! Thanks, Paul.
Don't use this platform or you will regret it
I opened my account, after two days I came back to check on and I found it suspended without no warning no message no email nothing. I don't even have access to the dashboard to see what's going on. Not only that, but I email them, still no response. Please guys do not open your account here, find somewhere else. There is no support, nothing.
25 September 2023
Unprompted review
Reply from SendOwl
Thank you for sharing additional details to assist us in investigating your recent experience.
After conducting a comprehensive review of our systems, it has come to our attention that your account was suspended due to a violation of our Terms of Service and Acceptable Use Policy.
Upon a thorough search throughout our support system, we could not locate any messages from you regarding your account suspension. Could you kindly confirm if you used a different email address to reach out to us?
We understand that the account suspension has been disappointing for you. Our aim is to foster a strong and lasting community of merchants, and we take adherence to our policies seriously.
If you have any further inquiries or need clarification, please feel free to reach out.
my favourite partner
11 September 2023
Zero support
I'm giving this a one-star rating because it feels like I've had virtually no experience with their support. I registered for their platform a week ago and opted for the paid plan. I've sent over 4 emails seeking support, but have yet to receive a response. Instead, I continually receive their automated newsletters. My concern is the time I'm investing in creating lists and uploading products. Even their test mode doesn't seem to function, making me feel as though I'm adding products that only I can view. Their lack of responsiveness has been an issue from day one. Moreover, they advertise a free 14-day trial before your card is charged, but with this level of service, I'm hesitant to invest any more of my time
13 September 2023
Unprompted review
Reply from SendOwl
Hi
Paul here. I am sorry you had this experience! We've reviewed our systems and see that we did indeed respond to your inquires perhaps they are in your spam? Additionally, Matt W reached to you personally when you first noted you were not getting replies (as you had emailed with him recently).
We're not sure why you are not receiving the emails but please do check your spam or bulk folder as every email you sent did receive a reply.
If you are still having issues, please email me directly at paul@ and I will be happy to help.
SendOwl has been simple to use and easy…
SendOwl has been simple to use and easy to set up. I like the emails I get when a client signs up, and I like get notifications when a payment fails.
13 September 2023
Reply from SendOwl
Thank for such a wonderful review and I am so glad we're able to provide what you need. Please get in touch if we can help! Cheers, SendOwl.
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