SIP Scootershop Reviews

Hello Lou,

Thanks for your feedback. Sorry if something didn’t go well. We care for our customers and are happy to help solving such issues.

In order for us to deepen investigations, we need some concrete information about your order and customer details. We’ve done intense research and can not spot neither emails nor order details based on your current Google alias. The only order to Australia with a similar spelling of your alias has been delivered on Oct. 4, 2019.

You mention having picked DHL Worldparcel services. With this service, DHL provides a low-cost service for worldwide shippings. As a consequence, DHL has to use logistics such as low-cost routes (sea freight) and delivery through local partners.

There are definitely ways to track DHL shipments to Australia, see: https://www.logistics.dhl/au-en/home.html

We’re happy to help tracking your delivery if you tell us your identity so we can reach out to DHL and provide your tracking number.

Feel free to contact us at askme@sip-scootershop.de or +49 8191 9699960 (mon. - fri .from 9 am – 6 pm / sat. from 10 am – 2 pm each MET).

We’re sure we’ll be able to solve your tracking issue immediately.

Best,
SIP Scootershop Team

Thank you very much Clive! I'm glad about hearing from you, that you're happy with our customer service on the second attempt :) Safe ride! Happy to help also in the future! Best, Cristin

Hello Oshla,
Thank you for your feedback.
Your order is waiting for a part, which is not available. You choose a "complete delivery" during the order process. So your order is waiting for this one part, until we can ship. Delivery date for this part is the middle of October, which you can see during the order process. I will send you a separate mail to offer you replacement parts, which you can use instead of this backorder item.
Best,
Cristin

Hello ykj,

Thank you for your feedback.
Please send us your inquiry to askme@sip-scootershop.de and we will help you with your order.

Thank you very much in advance.

Best, Cristin

Dear Omar Thomas,

Thank you very much for your review.
Unfortunately I have to admit, that your order didn't go through correctly, due to a system error.
We apologize for that.
I sent you an e-mail to clarify the next steps with you. Either you get your money back or we send out the part you ordered. PS: We don't charge money before we send out the ordered goods. During the ordering process you confirm that we are allowed to charge the total amount from this reservation after we finished packing your parcel and hand over the parcel to the shipping service.
I'm looking forward to hearing from you soon to find the best solution for you.
Again I want so say sorry for the inconvenience this have caused.
Kind regards,
Cristin F.

Dear Nigel,
Thank you very much for your review.
I'm very sorry, that you didn't receive a final answer and satisfying solution for your issue regarding the scratched handle bar cover yet. I already contacted you via mail to solve your issue immediately.
Kind regards,
Cristin F.

Dear John,

Thank you very much for your feedback and this helpful information regarding our website.

Our webshop is not working properly at the moment, we know that and we're already working on a solution for that issue.

I already contacted you via private mail so we can place the order manually.

I'm very sorry for the inconvenience.

Kind regards,
Cristin F.

Hello Robert,

Thank you very much for your feedback.

First of all I want to apologize, that you didn't hear anything from us yet regarding your "lost" order 9 months ago.

We received your credit card reservation, but no order. We didn't charge your credit card it's just a reservation. We only charge the customer for the things that really leave our house.

I replied to your mail so we can clarify this privately to find a good solution for your issue.

We can be contacted 6 days a week in case of urgent problems via telephone +49 (0) 8191 96999-60.

I'm very sorry for the inconvenience.

Kind regards,
Cristin