Sky Reviews

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1.3

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Rated 1 out of 5 stars

Appalling Customer service.

Where do I start! Trying to contact a human being is in its self difficult, then you are put through to someone in a different hemisphere or on a different continent, if that's not bad enough you are constantly cut off! They do ring you back to be fair, I spent over an hour trying to lay for a device I got through Sky. Galaxy S24 Fe, all I wanted to do was pay the device off in full. Absolutely shambolic, I will go else where in future, it's not just there mobile services either the Sky tv are the same. Keep clear if you like slock seam free transactions without the hassle.

Date of experience: 02 December 2024


Rated 2 out of 5 stars

It’s never straightforward with Sky

I have been a loyal customer of Sky for 24 years with the whole package, tv, broadband and landline. I am satisfied when things work especially now I have SkyQ. The problems start when things go wrong. Three years ago my internet kept dropping. They tested it, nothing wrong with the line they said it is your connection. I had this multiple times. However when I eventually spoke to a supervisor I agreed to upgrade to super fast. Miraculously it worked, no problems since. This week my email was hacked. Trying to get help from Sky was not easy. First time after hanging on and being transferred I was told ‘sky don’t do email anymore contact Yahoo’. After unsuccessfully trying to contact Yahoo I tried Sky again. This time much better, very helpful, Indian voice, helped me change my password. I complained about my experience to yet another voice. They also were also very helpful. I now have a £10 Tesco voucher for my troubles.

Date of experience: 29 November 2024


Rated 1 out of 5 stars

Absolute Disgrace

Absolute garbage of a company. Tried to get an answer on a Sky Mobile deal and it's impossible to speak to someone. Just a stupid virtual assistant that's of no use whatsoever. Tried FB also, same thing - I get put through to the same virtual assistant.
Will NOT be dealing with a company who are impossible to speak to should I have an issue.

Date of experience: 02 December 2024


Rated 1 out of 5 stars

No-one knows what they are doing I'll…

No-one knows what they are doing I'll transfer you to another department is all I am hearing from you I am going around the houses and it's clear your telephone operators have not got a clue

No professionalism anymore with Sky

You have gone too expensive for me £58 for broadband and landline so it's time to call it quits with you as your staff are unwilling to get a better deal

Date of experience: 02 December 2024


Rated 1 out of 5 stars

Absolute clown

Absolute clown. One of your employees in devizes wiltshire. Needs to learn the highway code.
My right of way yet he decided it was his.
When he met me half way he thought it would be a good idea to nudge my bumper with my 7 year old child in the car.

After he did this he mounted a walkway with all 4 wheels on the path.

Highly dangerous and ridiculous behaviour for someone that should be responsible in the public eye

Date of experience: 02 December 2024


Rated 2 out of 5 stars

Been a Sky customer for over 20 years…

Been a Sky customer for over 20 years but not for much longer. Sky Glass was a very bad decision, as stated by others will switch off for no reason, disconnect and also audio and picture constantly de-syncing. Easy to contact someone to purchase extra services, very difficult and frustrating to contact someone to deal with an issue or leave.
They DO NOT CARE about customers, you and I are disrespecting ourselves by paying them

Date of experience: 24 November 2024


Rated 1 out of 5 stars

Absolutely pathetic

Absolute pathetic. Moving house switched off the broadband 3 days early so no broadband now until we move. Nothing they can do except not charge me for the 3 days it’s not working… how generous. Also told me wouldn’t have to cancel existing Netflix account but carried on being billed for another 8 months told me they’d call back to discuss. Never did. Don’t get tied in they’re useless. Won’t be renewing the contract.

Date of experience: 29 November 2024


Rated 1 out of 5 stars

No communication, no details, just want to take your money.

Took out a sky TV & Broadband package, I was given a date which I was okay with which is why I chose sky… only to find out that this was a provisional date, and that the ‘provisional’ date had changed.

They had not communicated to me at all about this, they are so unhelpful especially the sales agent. I’ve had to book time off work for the appointment and had I not chased this myself I would’ve been none the wiser.

This was the third call I made to confirm the appointment, all the other agent apart from the one I spoke to today did not tell me that the date was confirmed which means had I not called I would’ve been waiting around all day for nothing. Complete waste of time, do not waste your money with sky, save the stress and look for a different supplier. Bunch of JOKERS.

Date of experience: 02 December 2024


Rated 1 out of 5 stars

Delivered router to wrong address

Delivered router to wrong address - was refused and now i will be without service until they return the router to sky and sent it out again. Their customer Service people just hide behind their process. Terrible service

Date of experience: 02 December 2024


Rated 2 out of 5 stars

I have been a loyal sky customer for 12…

I have been a loyal sky customer for 12 years, every single year they whack up the prices when the contact is near and end and don’t notify you! I rang earlier in the year to explain my financial circumstances had changed and I needed to reduce my package as much as possible, they managed to reduce it by £15 a month - only for it to increase by £40 this month! The internet is very slow, the tv service is overpriced. My current contract is £109 a month for internet, basic sky with sports, Netflix and Disney plus. I have ended my contract and moved to now tv with faster internet x2, Netflix, sports and EE tv with sky cinema for half of what I’d pay sky! So much for loyalty, new customers get significantly cheaper deals!

Date of experience: 22 November 2024


Rated 1 out of 5 stars

Customer service inaccessible

The website my sky is not intuitive. They make it impossible to find the exact dates of your subscription. When you finally find a phone number to call its automated and says you will be sent a text to help you with your query. It looks like they avoid talking to the customer at all, but the website doesn't allow for easy interpretation of your subscription, renewal date or any way to contact them as "my messages" only allows you to read theirs, and not to send one yourself. Poor customer service.

Date of experience: 30 November 2024


Rated 1 out of 5 stars

Poor communication and resolving of issues.

Had an issue with an overcharge on a bill. Trying to contact them was a nightmare. Webchat supposedly transfered me to 'live chat', but no-one available, and left with no other option
Issue was being charged for the alleged non-return of a mini-box. (Numerous texts and emails). However, I had proof of posting AND a sky email confirming its receipt by their couriers.

Date of experience: 26 October 2024


Rated 1 out of 5 stars

Beware when you cancel

I cancelled Sky or so I thought but they continued to take money out of my account so I stopped the direct debit. Six months later I received an email saying I owed them £40 and if I didn't pay they would refer it to a dept collection agency. When I rang customer service it was automated saying I had to set up a direct debit before I could speak to them as my account was now restricted. After speaking to sales team who agreed it was an error they were locked out of the account too so in the end I felt I had no choice but to pay the £40 but to speak to someone I still had to set up a direct debit. Apparently I owed money because they thought I was cancelling phone and broadband but not Sky Freeview. I don't know if I'm going to get the money back they are going to decide after they have listen to the recorded phone calls. To be honest I don't care, just glad a very stressful experience with sky is over!

Date of experience: 02 December 2024


Rated 1 out of 5 stars

A rip off of a service Sky……All the…

A rip off of a service Sky……All the channels but more than half are useless, I only watch like 5 channels max. But you need separate packages to get channels you do watch.
And one thing that’s really annoying me right now, which is actually an Ofcom regulation, we have to keep putting a PIN number in for the likes of The Simpsons…..yet watch a horror film pre watershed where someone gets their head chopped off, or a documentary about a guy who kidnaps, rapes, tortures and murders young women….nope, no PIN number needed for that, ridiculous! No young kids in the house to justify the pin nonsense!
Also annoyed by my regular programming being cancelled and replaced by something (F1, WSL etc) that’s already on 3 other channels!

Date of experience: 29 November 2024


Rated 1 out of 5 stars

Sky's Delivery company DPD failed to deliver 3X !!

We signed up to Sky Stream and they sent the 'puck' via DPD.
DPD have failed to deliver the parcel on THREE occassions despite me included specific and accurate details on how to find our house (What3Word and a photo).
The 'puck' has now been returned to Sky and our service cancelled. We signed up to the service on their BlackFriday deals. So we've lost those discounts now - but even if we hadn't we'd just go round the same loop of DPD failing to deliver.
So that's it!!
We're not getting Sky after all.

Date of experience: 29 November 2024


Rated 3 out of 5 stars

sky upgrade rip off

I have given 3 but I am a little confused. I am an existing customer and would like to upgrade to sky sports although it says my sky Cinema will increase.
So because of that sky can shove it where the sun don't shine.

Date of experience: 25 November 2024


Rated 1 out of 5 stars

Why so many ads

Why so many ads? You watch a hour long show just to have to sit through 25 min of ads. The ads are repetitive and irrelevant. I feel I like I’m paying a subscription to be forced to endure them. I think it’s a way of trying to persuade you to get the ad free option for even more money. I’m thinking a fire stick is looking more and more appealing as it’s one payment a year and no ads at all plus you can watch anything. Every tv provider seems be doing this. The only reason I ever signed up to these providers was to avoid ads but now they come with the cost so what’s the point?

Date of experience: 01 December 2024


Rated 1 out of 5 stars

Really disappointed with sky

Really disappointed with sky.
I Have been a sky mobile customer for 3 years.
Went to change over to broadband and TV a few weeks ago from my current provider.
They installed the broadband, 3 days in to it it had stopped working, issue with something outside the property and would have to wait for open reach to come out to have a look. 48hours since reporting I heard nothing, called them and they said they wouldn't be able to come until the Tuesday (we were Friday)
Considering being a new customer to broadband and only having it for 3 days working I feel we shouldnt have had to wait 6 days before anyone would come and resolve the issue.
I have sinced cancelled with sky and gone back to my current provider due to this and the customer service was awful.

They also have charged me which has come out of my account for the first bill even though we never even got to use it.
We rely on Internet and have no satellite.

Absolutely disgraceful customer service and wouldn't recommend to anyone.

My parents who live close by had a very similar situation with them also and changed back to there originally provider.

I would strongly avoid!!!

Date of experience: 18 November 2024


Rated 1 out of 5 stars

SKY bullied an elderly relative who had…

SKY bullied an elderly relative who had returned mini box as requested. Sky kept sending threatening letters asking for the equipment despite the customer having proof of return, and indeed a letter from Sky saying they acknowledged receipt. Sky then sent a text to the elderly gent (a long standing customer of Sky) and said they would be adding a charge in excess of £50 for the mini-box as it wasn't returned. Finally got through to the complaints team who just said it was an admin error, and no further action would be taken. Didn't even offer the customer a courtesy month of sports or movies as a gesture of goodwill due to their poor service. Not really the best way to treat loyal customers in my view! It wouldn't have cost them a penny to offer one free month.

Date of experience: 27 November 2024


Rated 1 out of 5 stars

Misled on purchase from a cold call

Misled on purchase from a cold call. But that's not the problem. The problem is the aftercare. Told I'd get a call within 24 hours. It's 9 days after and I've chased it 4 more times. Extra charges incurred with my former provider. Nobody at sky will solve it. Can't even get through to someone to cancel it.

Really upsetting to be treated in such a manner. They place no value on me as a customer at all.

Date of experience: 07 November 2024