A few months ago, I bought three packs for Planet Coaster. And as I put in the credit card info, I selected Save Info So Checkout Is Easy Next Time all three times and guess what happens when I want to purchase another pack? All the info is gone. This is your fault Steam. So for pissing me off, the rating for you is low. I’m sorry, but that’s what happening.
yeah steam is slow but doesnt take away Gamers Voice, like Epic Games where you will never be able to write a review
really like the Features Steam has and had no Problem with steam and its policy
no Problem with Refunding and no Problem with DL rate of games
For how big Steam is, they update programs like the client, slow, the mobile app, slow. They make millions, if not billions of the Steam Marketplace and yet, they can't push out updates faster? Alongside that, the commission price that Steam gets is pretty high in today's day and age, making them that million (if not billions) and somehow they release products like 'Artifact.' A game that no one paid for nor plays. They have teams in unnecessary places making useless things just wasting money.
Steam was released in 2003, it's now 2019 and somehow we can't rent video games on Steam. Why not let publishers set the ability for games to be rented on Steam. Why can't I do a $4 per hour or something like RedBox/GameFly but digitally. Missed opportunity of business, but hey, it's Steam. They would rather invest in 'Artifact' than Steam itself.
Bought ark season pass that came with ark evolved and ark evolved disappeared out of my library. I contacted steam support explaining everything and they said I CAN have a refund to my steam wallet.
👇
Message from Steam Support on Jan 2 @ 5:32pm | 2 weeks ago
Hello,
I understand that this can be frustrating, as a customer service gesture we can issue a credit for the amount of your purchase of ARK: Survival Evolved Season Pass into your Steam Wallet. The wallet credit will also remove the title or item from your account.
Please respond to this ticket and indicate whether you would like us to proceed with this credit.
You’ll need to respond and confirm before we proceed with this credit.
Thank you.
Thanks for using Steam
Avdotya
I told them I confirm and
I've been emailing them requests for my refund for weeks many times and they refuse my refund even showing them this message THEY sent me🤦 WORST F * C K I N G COMPANY EVER WITH NO PHONE SUPPORT. I want my money!!!!
I wish I could give negative stars. The ABSOLUTE WORST company I have ever dealt with. That is not an exaggeration. Can't wait until other companies come along that have respectable friendly customer service and actually care about their customers. Will support anyone over steam. HORRIBLE!
they scammed me, i bought rules of survival on a macbook, and after i paid and downloaded it said that my platform isnt valid for rules to run on.
Horrible platform can't even refund games that don't run on my pc!
Great platform, and filled with other dweebs ready to talk s*** on cs:go. The support is nothing but a barnyard fire though..
Steam is a pretty nice platform but sadly it's outdated now. The UI is so clunky compared to others that it's just frustrating to use.
I purchased jackbox 5 on steam. It was buggy and two of the games were unplayable. I opened a support ticket and asked for a refund. They immediately closed it saying they would not provide a refund. I opened another ticket and explained once again that 40% of the game was broken. They copied and pasted the same boiler plate denial and closed my ticket. I opened another ticket and requested that someone contact me to discuss. They copied and pasted the same text and closed my ticket again. They are not concerned with customers, satisfaction, or even that what they sell works. They have lost a customer for life.
Almost always have what I need at very good prices, delivery instant never had an issue
Highly recommended
This platform is great and will get you all the games you see and want. However their refund policy is very bad and has way to strict conditions making it hard to refund a game you have tried to enjoy but in the end not have they then make it very hard to get your money back for the game
Does not work well at all. Often problems with payments/ store. Support almost impossible to get in touch with. Platform adds extra unnecessary overhead to games, reducing gaming experience. I do use it as some games i like to play are only available here, but wish i did not have to.
I just bought a game from Steam's extensive, well-priced store. It ended up being incompatible with my computer, but I was able to ask for a refund. Once I did so, my request was reviewed and accepted within just a couple hours! Their selection is vast and the game themselves wonderfully fun and safe to use. Not just anyone can have a game up there, preventing viruses and spyware from infecting users. Not to mention the wonderful customer service I described before. There is a reason so many gamers trust Steam, and I can assure you this should be your go-to for games!
This review was written by a satisfied human costumer, not a bot. ;)
Going over two hours now trying to figure out how to download my activated Civ VI
I had a problem with 2 step verification. I lost my mobile and never updated my phone number as verification. I even was to dumb to keep my R-code. So I contacted steam support. They even replied to me on Xmas itself. After some verification of purchases the support member called "Patrick" removed my verification options so I could login. But the codes were send to my email adres that I could not enter either. Same mistakes as I made on steam verification methods I've used on Microsoft email also. Only Microsoft needs 30 days to remove verification methods for some reason. So I contacted steam support with the question to change my email and they did. Took 2 days and it's fixed. Really fast and helpful support! I'm a member for 12 years and will be one till the end of time!
Sparing 5 minutes of my day to write this review. I've been with Steam for nearly 10 years. I have heaps of badges and have bought about 30 games. I have referred 5 people to steam. I've spent over $1000.00 on Steam. Had a small issue when purchasing a game bundle when on sale. I bought the game and both expansion packs individually and not in the bundle (saved about 30% in the bundle)
I sent steam my first ever email in the whole 10 years.. asking if it was okay to refund me the difference as I did not see the bundle option (my fault) until I purchased the last expansion (I bought 3 items each for myself and also my friend) (who I referred to steam)
Staff basically said NO. There names are here:
It is unfortunate. As they do not value long serving customers. And the issue was only over a lousy $10 or so... I asked them if they could credit my account the difference. They said no. So I am choosing to move to an alternative game provider. I'm not mentioning names but it is a big competitor to steam.
It is a darn shame that they treated me this way.. because I just injured myself at work and and planning on gaming for the next 6 or so months. Probably would have spend around $300 too. Now they will get no money from me, and also a negative review.
Steam is the best digital platform! And the Steam Sales are always worth it :)
Worst customer support ever + terms and conditions not respecting community laws. I have asked to refund a game which doesn't work on my computer but they just don't care. My mistake, I had to buy the game somewhere else or through a competitor.
It's just a scam platform/site. Avoid it if possible
I bought 3 games in the promotion, I paid with the card, the transaction passed but ... steam pretends that there is no money and tells me to wait 72 hours, like to clarify the matter and there is no deception on my email with attached confirmation of the transfer, that's not enough it's pretty !!!! in the same case I write 4sz once and they reply something out of the tokens and you can not escalate, if something wrong, there is support there. This is the most-salesperson seller in the Chinese service has higher standards, I only spent 10 euros on luck, and I do not have any Possibilities to discuss, no help despite the fact that the fault lies on the side of the steam blown side, not dealing with operations, but neither mails calming or reaction with the word KOSZMAR AND FRUSTRATION ON THE BUYER SITE !!!!
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