STRATO AG is rated "Great" with 4.0 / 5 on Trustpilot

Still No 2FA

No 2FA, even for central customer interface

According to customer service, they are implementing a 2FA "solution" since 2018-01-05. (see twitter.com/ strato_hilft/status/949256961631162370)

I had 3 domains by strato.de. The customer service was so bad I cant even find a civil term to describe it. Just one example - I had renewal problems with a site and was speaking with customer service (which they charge per minute to use) and I also wanted to change my package with the renewal. The "lol customer service" was rude and treated me very badly. I said "if this is your best service I can simply cancel all 3 domains and go somewhere else" He said "yes, you can. Do what you want". I then contacted another agent, who was quite friendly and apologized. I said, "OK, since you are willing to help, I will give it another shot". Then my renewal request was not met, the new package not done as promised, and I contacted support and was told in 2 years I can renew again and get what I wanted. I again said, I will just go somewhere else, and was basically told to do just that and he pretty much hung up on me. I now have been at another provider with all my sites and have had nothing but great service and friendly help every time there was any issue or I had any questions.

I have been gone from starto.de for over a year now but was with them since shortly after they launched. At that time, it was the easiest to get in Germany, but this was before the internet was like it is now. I was appalled at the unfriendly service for such a long-time loyal customer. I stumbled across this review site, as I just got an email from strato. It may be a scam but this is what I got and the address it came from (see bottom). Dear strato.de Please feel free to chime in if this email is legit, and if it is, shame on you!!!! My email and domain have been transferred over a year ago.

email from: postmaster-inc "at" strato.de (I had to put "at" as email addys are not allowed on reviews)
"Dear Customer,

we inform you that the ********.de- domain, to which this mail account is linked, will expire on 07/12/2019.
We wish to remind you that, if the domain is not renewed by this date, these and all associated services, including mailboxes will be deactivated and can no longer be used for sending and receiving.
A. go to (a link was here, I did not click it)"

Reply from STRATO AG

Hello John,

we already know about these phishing emails and have already posted a note on our FAQ page and the login page. This mail is not from STRATO. I'm sorry you're affected by this.

Kind regards
Maria
STRATO hilft

thanks for you

Kundenservice war top am Telefon

Oh dear!

Oh dear, where do I start?
Round and round you go trying to cancel a contract. Once you get to cancel your domain you click to access the authcode and it boots you out of the site.
If that isn't bad enough, you are no longer able to get access your account to contact them for the authcode...
No telephone contact permitted via customer service...
Contacting via message on the website takes you around again!!!
Shocking customer service.
Good luck.

Reply from STRATO AG

Hi Steve,

I regret to hear that you've had an unsatisfactory experience with STRATO.

For customers in the UK, we offer customer service via our contact formula: https://www.strato.com/faq/en_us/help/index.html

I understand that it can sometimes take a while for my colleagues to answer a message and that you would like to have your request handled quickly. That's why I passed your request on to a colleague who will get back to you soon.

Best Regards
Oliver

I love these German companies and I'm…

I love these German companies and I'm not even German or speak the language Stratos Hidrive is very reliable provider, I'm with their 1TB storage plan and loving it.

war recht easy

Very bad account management tool

Very bad account management tool. I have ordered a domain once and after almost 4 years I still need to pay or cancel some packets, since it is not clear which products are still active in my account.
I have a very long experience with domains and hosting packets but never had such a bad experience with any another provider.

Reply from STRATO AG

Hallo Ahmad,

ich bedauere, dass Du diesen Eindruck gewonnen hast.

Du kannst unsere Pakete mit einer Laufzeit von 1 Monat oder 12 Monaten abschließen. Die Wahl triffst Du selbst beim Abschluss des Vertrages.
Diese verlängern sich nach Ablauf der Laufzeit um eine weitere Laufzeit.

Möchtest Du das Paket irgendwann nicht mehr nutzen, ist eine Kündigung Deinerseits notwendig. Diese ist Dir auf zahlreichen Kontaktwegen möglich: E-Mail, Telefon, Fax, Post. Darüber hinaus kannst Du die Kündigung direkt im passwortgeschützten Kunden-Login hinterlegen.

Im passwortgeschützten Kunden-Login hast Du auch jederzeit die Möglichkeit Deine aktiven Verträge einzusehen und bist somit jederzeit auf aktuellem Stand bezüglich Deiner Verträge.

Können wir Dir eventuell noch bei einem Anliegen zu Deinen Verträgen behilflich sein? Gern kannst Du uns in diesem Fall jederzeit kontaktieren.

Viele Grüße
STRATO hilft
Sandra

War toll

War toll, danke!

Bester Hosting Service!

Thanks

Thanks Great service

Good Job

Good Job, very fast register but I'm waiting more than 45 mins to create my Package (- Your product is currently being set up. We will notify you immediately by e-mail as soon as your product is ready for you.)
Thanks a lot