I placed an order for a friend’s birthday and spent a long time choosing the arrangement. I had a credit, so I first tried placing the order online. Discount code would not work, so I called in the or... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Telefora shows a picture of one product that is beautiful and you buy it, but they deliver a cheaper one. The "Upsy Daisy" arrangement that we purchased showed a yellow vase, and yellow roses with dai... See more
Company replied
I ordered Teleflora's Grow Positive Garden and received a vase of flowers. The garden was a wooden box with succulents and plants that last year round and received flowers that will die in a week. Ve... See more
Company replied
I paid for 5/10 delivery which was extra and it was delivered on 5/9. What I ordered and what I got was nothing like the picture. It was half the size and none of the same flowers. I even got messa... See more
Company replied
Company details
Information provided by various external sources
At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 81 years. Headquartered in Los Angeles, California, Teleflora has over 13,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you're sending the best. As a service organization rather than a florist, Teleflora makes it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing the best people in the business to ensure your confidence that your order will be placed easily and filled by a Teleflora florist quickly and professionally to your complete satisfaction.
Contact info
United States
- www.teleflora.com
1.9
Poor
12K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Good customer service.
Customer service was understanding and professional.
22 March 2026
Unprompted review
Questionable "security" policies
My order was cancelled for "security reasons" and I received a shady email without official letterhead or anything instructing me to call them. Upon researching whether the phone # is legitimate I called and had to go through a verification rigamarole culminating in the agent asking me to provide my entire credit card # over the phone. When I refused saying that it's very insecure for me to provide that information over a recorded phone call, she stated there's nothing they can do, and that they will not reinstate my order. Now, my friend's surprise gift is ruined because I can't make another order in time. The reason for the whole mix up was because the greeting message intended for my friend confused these imbeciles.
23 March 2026
Unprompted review
Reply from Teleflora
Hello Junk Trunk,
We’re truly sorry for the frustration and inconvenience this situation caused, especially when your order was intended as a gift. We understand how disappointing it is when plans don’t work out as expected.
For security and fraud-prevention reasons, some orders are automatically flagged for additional verification. When this happens, our team follows strict procedures designed to protect our customers’ personal and payment information. We understand that being asked to verify details can feel inconvenient, and we respect your decision not to proceed if you were uncomfortable with the process.
We also regret that the timing prevented you from placing a replacement order and impacted your gift plans. That is never the experience we want for our customers.
Thank you for taking the time to share your experience.
Kind regards,
Lauran
Teleflora
This company is horrible!!
This company is horrible!!! I ordered a beautiful arrangement in a white wicker basket for my sick 89 year old aunt. Ordered on Thursday to be delivered Friday. I got an email on Friday afternoon saying order was delivered. My aunt said she never received them. Contacted Teleflora Friday afternoon saying it was not delivered. Their response was that they would call the florist. Well they said no one was answering and would get back to me tomorrow. Saturday no flowers or call from Teleflora! Called again, said it is showing delivered. Don’t know where because it didn’t get to my aunt.. Said they will call the florist again no answer. Told me they will contact me on Sunday with an answer. Sunday morning I get a call saying they don’t know what happened but If I want they will give me a refund in 10 days. I choose to just dispute the charge because I can guarantee I would never receive that refund! This company is a scam!!!! Do not ever use them. I have reported them to the BBB!
19 March 2026
Unprompted review
Reply from Teleflora
Hello Beth,
Please accept our sincere apologies for the issues you have experienced with our Teleflora service. It would be a pleasure to assist you further; however, the information provided is insufficient for me to access your order. Please contact us at 1-800-822-9547 or send a private message to us on Facebook. We appreciate you as a customer, and we hope to hear back from you.
Best regards,
Marcie S
Teleflora
Tela-everyone…Stay away from Telaflora
I would not recommend anyone to do business with Teleflora. I placed two separate orders for two separate towns for Get Well flowers. I was scheduled for next day delivery and on the morning of the day of delivery, I get an email from Telaflora stating delivery can’t be made on scheduled day. I call customer service and they can’t provide any explanation as to why. They just kept saying the florist can’t deliver today. He tells me if they can deliver it on Sunday and as I’m talking to him on the phone, another email Ari es stating the same thing for my second order. He looks it up and again with no real explanation, says that order can’t be delivered for another 3 days. I canceled both immediately. Not sure what criteria they use to subcontract local florists, but Telaflora is unreliable. They contact you by email hoping to avoid serving the customer about their failures. Stay away, save your money and spread the word. Telaflora is not the company to call to trust your floral needs.
21 March 2026
Unprompted review
Reply from Teleflora
Hello Mitch G,
Please accept our sincere apologies for the issues you have experienced with our Teleflora service. It would be a pleasure to assist you further; however, the information provided is insufficient for me to access your order. Please contact us at 1-800-822-9547 or send a private message to us on Facebook. We appreciate you as a customer, and we hope to hear back from you.
Best regards,
Marcie S
Teleflora
If there was a zero star
If there was a zero star, that’s what they would be given. I ordered a beautiful bouquet in a stunning vase, and my friend received a grocery store bouquet in a cheap glass vase. Do not order from this company without the risk of getting taken advantage of.
21 March 2026
Unprompted review
Reply from Teleflora
Hello Pat,
Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Our goal is to provide excellent service, and we apologize for falling short on this order. You should see a refund in the amount of $81.58 issued back to your original form of payment within 2-10 business days or by 03/03/2026. If there is anything else we can do please contact us at 1-800-822-9547. We appreciate you as a customer, and we hope to hear back from you.
Best regards,
Marcie S
This company is an embarrassment
This company is an embarrassment. They emailed me (not called) the same day of a funeral service that they could not deliver flowers with no recourse. They had 3 days from the order placement to figure it out and they waited until the morning of a funeral service to let a grieving family know, via EMAIL, there would be no flowers. Because that's what a grieving family is doing on the day of a funeral, checking their email. NEVER use this company, under any circumstances if your money, time and emotions mean anything to you.
20 March 2026
Unprompted review
Reply from Teleflora
I apologize for the issues with your recent order. Unfortunately, we do not have enough information to access your order. Please send us a private message with your order number or give us a call at 800-822-9547 so that we may further assist you.
Best Regards.
Marcie S
Teleflora
Don't use Teleflora
I ordered flowers to be delivered to someone on the day of their surgery. I got an email they were on the way. A day later they didn't arrive so I contacted them. They cancelled the order and will provide a refund in 10 days. No notice that they couldn't find a florist to deliver them. Second time they didn't deliver. I won't be using them again.
17 March 2026
Unprompted review
Reply from Teleflora
Hi Maria,
We’re very sorry to hear about your experience. Unfortunately, the information provided wasn’t enough for us to locate the order. We’d be happy to look into this further and assist you directly. Please contact us at 800‑822‑9547 so our team can help. We appreciate your feedback.
Kind regards,
Christina S.
Teleflora
Company does not honor its discount codes or Plus product offering
Three issues:
1) The company provided a 20% off discount for signing up on their mailing list; however, the discount never came off the product and there was no place to enter any discount code on their website.
2) I purchased their Teleflora Plus product, which gives you three free deliveries. For my second order, the delivery fee was charged and there was no way to remove it before ordering.
3) There was no customer service rep on their live chat, so there was no way to connect with anyone to fix these issues.
15 March 2026
Unprompted review
Reply from Teleflora
Hello Chris,
My apologies that nobody was on chat. We are open 24/7 so it's strange no one answered, not sure what happened there, but I will absolutely forward this concern.
When you signed up for emails, you should have received an email with a 20% off code in the fine print in bold capital letters. If you click on the word Teleflora or any part of the email it will take you to our site with the 20% off already applied. The prices of the flowers will be slashed out with new prices next to it.
I did mark your order so that if you were signed into your account when the order was placed, we can refund the service fee for the 2nd order going to Stephven Chang Truong. You will get an email when this is refunded. My sincere apologies for the issue with our website and memberships.
If you have any further concerns, please feel free to contact us back.
Thank you,
Jeannette B.
Teleflora
Please do not ever use them
Please do not ever use them. I have ordered flowers for my mom bday and they have cancelled my order the day of her bday. When i called and asked how could this happen? They have said that my order was questionable. I have asked how ? They could not tell me. I end up not getting flowers for my 77 year old mom. This is just horrible.
10 March 2026
Unprompted review
Reply from Teleflora
Hello Liza,
Thank you for reaching out and sharing your experience. I am truly sorry for the disappointment and frustration this situation has caused. With the information provided, we’re unable to assist further through this channel, but we absolutely want to work toward a resolution.
Please give us a call at 1‑800‑822‑9547 so we can review the details together and work toward making this right.
Again, we sincerely apologize for the disappointment and frustration this caused, and we appreciate the chance to address your concerns directly.
Warm Regards,
Erika P.
Teleflora
Disaster from start to finish
Disaster from start to finish. Flowers were never delivered despite days of conversations and false promises.
Never ever use this company. Total scam
4 March 2026
Unprompted review
Reply from Teleflora
Hello Grainne,
Thank you for reaching out and sharing your experience. I am truly sorry for the disappointment and frustration this situation has caused. Based on the information provided, we’re unable to assist further through this channel, but we're committed to working toward a resolution.
Please give us a call at 1‑800‑822‑9547 so we can review the details together and work toward making this right.
Again, we sincerely apologize for the disappointment and frustration this caused, and we appreciate the chance to address your concerns directly.
Warm Regards,
Erika P.
Teleflora
Never use this company service
I ordered flowers for my wife in advance, and they didn't deliver. They didn't even warn me they couldn't deliver. I called myself and asked why they were late, and they canceled at the last minute. Don't order from this company. They're not serious and don't know how to work with customers!
8 March 2026
Unprompted review
Reply from Teleflora
Hello Bakyt,
Thank you for sharing what happened. I’m very sorry for the frustration and disappointment this caused. Your order should have been delivered as expected, and you should have been notified immediately if there were any issues. We understand how upsetting it is to plan something special in advance and have it fall through without warning.
A full refund has been issued for your order, and it typically takes 2–10 business days for the funds to appear back on your card, depending on your bank’s processing times.
We truly apologize for the inconvenience and the lack of communication you experienced. If there’s anything more, we can assist you with, please contact us directly at 1-800-822-9547.
Thanks,
Ratonya H.
Teleflora
If I could rate this a zero I would
If I could rate this a zero I would. I order a bouquet each year for my mom being cancer free so it is a very significant day for all of us. I decided to use teleflora this year and in previous years my mom would just gush over her arrangements. They were not teleflora. But I saw one with her favorite color so I went this direction. When I say it looks like someone went into a field and picked random flowers and just overstuffed them into a random vase. I am not exaggerating. I wish I could attach pictures of what I ordered versus what she got. I immediately called to and said I have pictures. And that they needed to send what I ordered to my mom. They said they can’t do that. I let them know I did NOT get what I paid for. They said the best they could do was a 26.00 refund and a 25.00 credit. I paid 104.74. I have sent my mom flowers from all over the world, wherever I have been stationed and these were flowers my toddlers could have gathered from a field. Buyer BEWARE. Save your money. Shop local
order #2243657258
2 February 2026
Unprompted review
Reply from Teleflora
Hello Shia,
Thank you for sharing your experience with us. I’m truly sorry for the disappointment this caused, especially given how meaningful this annual celebration is for you and your mom. With the information provided, we’re unable to assist further through this channel, but we absolutely want the opportunity to work toward a resolution. Please contact us directly at 1‑800‑822‑9547 so we can review the situation and help make this right.
The issues you described — receiving an arrangement that looked nothing like what you ordered, being offered a minimal refund, and not receiving the quality you rightfully expected for such a special occasion — are completely understandable reasons for your frustration. This is not the experience we want any customer to have.
We sincerely apologize for the disappointment, especially on a day that holds so much significance for your family. Please give us a call so we can address this directly.
Thanks,
Ratonya H.
Teleflora
Poor quality, more leaves than flowers. Dead in 4 days.
Very disappointed with bouquets. 2 Teleflora deliveries in 3 months. Both poor quality, more leaves than flowers. Iris in arrangement last Tuesday were dead in 4 days. Both appeared to be a bunch randomly cut from someone's garden, not a florist arrangement. Do not order from this company.
7 March 2026
Unprompted review
Reply from Teleflora
Hello Ruth,
Thank you for sharing your experience with us. I’m very sorry to hear about the disappointment with your recent bouquets. With the information provided, we’re unable to assist further through this channel, but we do want the opportunity to make this right. Please contact us directly at 1‑800‑822‑9547 so we can review the details and work toward a resolution.
The quality concerns you described — poor arrangement, lack of fresh blooms, and flowers not lasting as expected — are absolutely not the experience we want for our customers. We understand how frustrating this must have been, especially after it has happened more than once.
We sincerely apologize for the inconvenience and for not meeting your expectations. Please give us a call so we can address this directly.
Thanks,
Ratonya H.
Teleflora
Do not use. Call direct to a florist or use another service. This company is a full of crap
This company is a lie, the service is horrible, and I wish I read reviews. I didn't do my due diligence. So here goes, I ordered a bouquet to be delivered before 1pm on the 7th for a Funeral. The order was placed on the 5th and they company decided to tell me they can't meet the requirement and just optioned me the next day. I ask if the didn't deliver on the 8th, I got a response I wasn't expecting. "Edit" They just emailed me saying it won't be delivered until the 9th which is when she will be buried. I just called back, they are the worst. Canceled and requested my refund. Also they said on the 6th that the flower shop was good to go. If there was a issue, it should have been addressed then. Yet they wait till the day of to provide poor service. I wouldn't recommend them at all and the customer service is horrible.
6 March 2026
Unprompted review
Reply from Teleflora
Hello R B,
Thank you for taking the time to share your experience. I’m very sorry for the frustration and disappointment this situation has caused. With the information provided, we’re unable to assist further through this channel, but we absolutely want to resolve this for you. Please contact us directly at 1‑800‑822‑9547 so we can review your order and work toward a resolution.
The issues you described — the missed delivery time for such an important occasion, the lack of timely communication, and the changes to your delivery date — are completely understandable reasons for your frustration. This is not the experience we want any customer to have, especially during such a sensitive time.
Thanks,
Ratonya H.
Teleflora
So far so good
So far so good, have not heard about the delivery piece yet.
6 March 2026
Unprompted review
Messed up day and order
I placed an order for the same day delivery of a tropical flowers arrangement and they not only delivered on the day of the birthday but they also made a bouquet of roses and dandelions.
Embarrassing experience and I will never order from them again or advise any of my friends
4 March 2026
Unprompted review
Reply from Teleflora
Hello Maryna,
Thank you for reaching out and sharing what happened. I’m very sorry for the disappointment and inconvenience you experienced with your order. This is not the level of service or quality we want any customer to receive.
We understand how frustrating it must have been to place a same‑day order for a tropical arrangement and instead receive something completely different — and on the wrong day. This should never happen, and we sincerely apologize for the embarrassment it caused.
A full refund has been processed for your order. Please allow 2-10 business days for you to see this back on your card.
If there’s anything more, we can assist you with, please call us directly at 1-800-822-9547. We truly appreciate your feedback and the chance to make this right.
Thanks,
Ratonya H.
Teleflora
I wish I'd googled other reviews.
I wish I'd read other reviews. Two things happened:
1. The flowers were delivered on the WRONG date. The person was out of town, who knows how long they sat there. And they were intended to be delivered on the date of a specific memory (a childs passing) and they came a week early. Like not a day early A WEEK early.
2. They also substituted ALL the flower types AND the vase. All the things I picked this bouquet specifically for. And they mention nothing about the possibility of substitutions until AFTER you've paid and placed the order in the confirmation email. I ordered specifically for a type of flower that was the child's birth flower.
I also never got confirmation that it was delivered. Or any email confirming I was okay with any floral changes. The only way I found out was when they sent a picture and thanked me. In which I was like okay did someone else send flowers cause these look nothing like what I ordered.
Incredibly disappointed and sad. and a 25% refund is not nearly enough to make me even consider using them again or recommending to others.
3 March 2026
Unprompted review
Reply from Teleflora
Hello Wendilyngirl,
Thank you for reaching out and sharing your experience. I am truly sorry for the disappointment and frustration this situation has caused. With the information provided, we’re unable to assist further through this channel, but we absolutely want to work toward a resolution.
The issues you described — from the delivery being made an entire week early, to the substitutions of the flowers and vase, and the lack of delivery confirmation — are understandably upsetting, especially given the importance and meaning behind your order. This is not the experience we want for any of our customers.
Please give us a call at 1‑800‑822‑9547 so we can review the details together and work toward making this right.
Again, we sincerely apologize for the disappointment and sadness this caused, and we appreciate the chance to address your concerns directly.
Thanks,
Ratonya H.
Teleflora
Hands down the worst flower delivery…
Hands down the worst flower delivery place online - flowers delivered are about 50% ish of the pictures - order somewhere else.
3 March 2026
Unprompted review
Reply from Teleflora
Hello Chad, I’m very sorry to hear about your experience, and I completely understand how disappointing it must have been to receive an arrangement that didn’t resemble what you ordered. This is not the level of quality we want for our customers. I’ve increased your refund to 50%. We truly apologize that this arrangement fell short of your expectations. If you need any further assistance, please contact us at 800‑822‑9547. We’re here to help. Kind regards, Brenda H Teleflora
Greenery not flowers
The arrangement was less than desirable. It came in a horrible looking vase and was filled with horrible greenery than flowers. Would not recommend the shop. I was disappointed!
27 February 2026
Unprompted review
Reply from Teleflora
Hello Tonie MD,
Thank you so much for taking the time to share your feedback. We’re truly sorry to hear about your experience.
We’d like to look into this further and make it right for you. However, we’re unable to locate your order based on the information provided in your post. Please reach out to us so we can assist you directly at 1-800-493-5610.
Best Regards,
Erika P.
Teleflora
DID NOT RECEIVE THE SELECTION I…
DID NOT RECEIVE THE SELECTION I ORDERED. ALSO, THERE WAS ONLY ONE BALLOON (I ORDERED 2) THAT LOST AIR ALMOST IMMEDIATELY. I GAVE A SECOND STAR BECAUSE ALBEIT THE FLOWERS WERE VERY NICE, IT WAS NOT WHAT I ORDERED. ALSO, THERE WAS NO CHOICE ON THE BRAND OF CHOCOLATES. WHEN I SPEND THIS MUCH MONEY, I WOULD LIKE IT CORRECT.
24 February 2026
Unprompted review
Reply from Teleflora
Hello Marie,
I’m very sorry to hear about your experience — I completely understand how upsetting and disappointing it must have been to receive something that didn’t match what you expected. That’s never the experience we want for any of our customers.
I’ve looked into this, but unfortunately, I’m unable to locate an order under the information provided. To make sure we can take care of this for you as quickly as possible, please contact our Customer Service team at (800) 822-9547. They’ll be able to pull up your order and assist you right away.
Once we have the correct order details, we will be happy to process a full refund for you.
I also want to clarify that the chocolate brand is not known ahead of time, as each florist carries their own local brand. While the brand may vary, the items should always reflect the quality and value you paid for, and I’m truly sorry that didn’t happen here.
Thank you for bringing this to our attention. We genuinely appreciate the chance to make things right. If there’s anything more you need, please don’t hesitate to reach out.
Thank you,
Jeannette B.
Teleflora
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