Tracy Kavanagh has been fantastic from start to finish. Getting a mortgage while buying and selling a house can be pretty stressful, but Tracy made the whole process so much easier for us. Sh... See more
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Tracy was helping my mum and myself release equity from my mums house. She was incredible all the way through. Keeping us up to date, no question was too silly to ask, the perfect mix of personable an... See more
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It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage a... See more
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Mark gave us very clear advice and made it easy to understand and navigate our choices. He was quick, professional and handled everything whilst keeping our input to only the essential elements which... See more
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Company details
- Mortgage broker
- also in
- Finance broker
- Financial advisor
- Home Insurance Agency
- Insurance broker
- Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent professional customer service
Iwona at Milton Keynes branch went the extra mile by working on a Sunday to squeeze in my last-minute application before the great deal expired. She is a top-class mortgage adviser with excellent professional knowledge, integrity and ethics. I wouldn’t hesitate to use her services again and would highly recommend her to anyone looking for a one-stop shop for their mortgage needs.
15 October 2026
Working with Ryan to secure our…
Working with Ryan to secure our mortgage was the best decision we could have made. As a first-time buyer, I was quite nervous about the process, but Ryan made everything completely stress-free. He took the time to understand our financial goals, explained every option clearly, and was always quick to respond to our questions. His communication and patience gave us total confidence from start to finish. I wouldn't hesitate to recommend Ryan to friends and family.
16 October 2026
Jo H and Donna C - Fantastic work!
Jo H and Donna C have been absolutely brilliant! I honestly cannot thank them enough for their dedication, professionalism and outstanding support throughout the entire process.
Our mortgage application was far from straightforward, but Jo's expertise, proactive approach and ability to navigate complex cases have been truly invaluable. Her commitment to finding solutions, even in challenging circumstances, is exceptional and genuinely sets her apart.
Both Jo and Donna have gone above and beyond to support us, always keeping us informed and doing everything possible to move things forward.
I cannot recommend them highly enough! An exceptional team who genuinely care about their clients and deliver outstanding service. Thank you both!
16 October 2026
Unprompted review
Reply from The Mortgage Store
Dimi, reviews like yours are incredibly rewarding to read.
We're delighted to hear that Jo and Donna provided such exceptional support throughout what sounds like a particularly complex mortgage application. Navigating challenging circumstances requires experience, dedication, and persistence, so it's wonderful to know that Jo's expertise and proactive approach helped deliver the outcome you were looking for.
It's especially pleasing to hear that both Jo and Donna kept you informed every step of the way and went above and beyond to keep things moving forward. Providing that level of communication and commitment is exactly what we strive for, and we're delighted that it made such a positive difference to your experience.
Thank you for your kind words, recommendation, and trust. Jo and Donna will be thrilled to know how much their support was appreciated. - The Mortgage Store Team
Reply from The Mortgage Store
Jordan, sometimes the simplest reviews are the most meaningful.
We're delighted to hear that you found the team excellent. Providing outstanding service and support for our clients is what we strive for every day, so feedback like yours means a great deal to us.
Thank you for taking the time to leave us a review and for your 5-star rating. - The Mortgage Store Team
Hayley from The Mortgage Store was very…
Hayley from The Mortgage Store was very helpful in finding a new mortgage deal and securing a further advance to fund my house renovation.
14 October 2026
Unprompted review
Reply from The Mortgage Store
Jiri, it's great to hear that Hayley was able to help you secure a new mortgage deal and arrange the additional funding needed for your home renovation.
Finding the right solution that supports both your mortgage needs and future plans is exactly what we aim for, so it's wonderful to know that Hayley's guidance helped make the process straightforward and successful.
Thank you for taking the time to share your feedback. Hayley will be delighted to know that her support made such a positive difference. - The Mortgage Store Team
Jonathan Holmes…what a guy!
Jonathan Holmes…what a guy!
As first time buyers we were a bundle of nerves and excitement but nothing was too much trouble for Jonathan. He is attentive, knowledgeable and a genuine character who has made navigating this process an absolute pleasure. We would highly recommend Jonathan and his equally amazing sidekick Emma Williams to anyone who is about to embark on their mortgage journey. You guys are AMAZING!!!!
13 October 2026
Unprompted review
Reply from The Mortgage Store
Natalie, reading reviews like yours is what makes helping first-time buyers so rewarding.
We know buying your first home comes with a mix of excitement and nerves, so it's fantastic to hear that Jonathan and Emma were able to make the journey such a positive one for you. Taking the time to answer questions, provide reassurance, and guide clients through every stage of the process is exactly what we strive for.
Your kind words about Jonathan's knowledge, attentiveness, and genuine approach mean a great deal, and we're equally pleased that Emma's support helped make the experience even smoother. They'll both be delighted to know they played a part in making your mortgage journey such an enjoyable one.
Thank you for your wonderful recommendation and for taking the time to share your experience. - The Mortgage Store Team
It was a great experience and we are…
It was a great experience and we are very happy to continue this service in future again.
2 October 2026
Reply from The Mortgage Store
Yasmin, it's wonderful to hear that you had such a positive experience with us.
Knowing that you're happy to return to us in the future is one of the highest compliments we could receive. Building lasting relationships with our clients and providing a service that people feel confident coming back to is exactly what we strive for.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to helping you again whenever you need us. - The Mortgage Store Team
Consistently great
As usual, my recent experience was timely, professional, and easy. They make the process so simple and clear to understand and follow. A knowledgeable team, lead very well. Would highly recommend The Mortgage Store.
6 October 2026
Reply from The Mortgage Store
Consistency like this is one of the best compliments we could receive.
We're delighted to hear that your latest experience was just as positive as the ones before. Making the process simple, clear, and easy to follow is exactly what we aim for, and it's wonderful to know that the team's knowledge, professionalism, and efficiency continue to stand out.
Thank you for your continued trust and for recommending us so highly. Feedback like yours means a great deal to everyone involved. - The Mortgage Store Team
Reply from The Mortgage Store
Catherine, thank you for taking the time to leave us a review.
Sometimes the simplest feedback is the most meaningful. We're delighted to hear that you found the service very professional. Delivering a high standard of support and expertise is something we pride ourselves on, so it's wonderful to know this was your experience.
We really appreciate your kind words and support. - The Mortgage Store Team
Returning customer
Our third time using the Mortgage Store and our third time with Jane. You can't fault her work and she's so lovely. It's been great to meet Yvonne as well and together they have made a stressful process simple and quick.
12 October 2026
Unprompted review
Reply from The Mortgage Store
Ben, it’s always a pleasure to hear from returning customers.
A third mortgage with Jane is a wonderful vote of confidence, and we're delighted to know that she has continued to provide the same high level of service you've come to expect. Making the process simple, quick, and hassle free is exactly what we aim for, so it's fantastic to hear that both Jane and Yvonne helped make everything feel much more manageable.
Jane and Yvonne will be delighted to know how much you appreciated their support and kind, professional approach.
Thank you for your continued trust and for taking the time to share your experience. - The Mortgage Store Team
A great experience
A great experience, sound advice offered throughout the process with a smooth journey.
25 September 2026
Reply from The Mortgage Store
Damon, it's great to hear that your experience was exactly what we aim to deliver.
Sound advice, clear guidance, and a smooth journey from start to finish are at the heart of what we do, so it's fantastic to know that this was your experience throughout the process.
Thank you for taking the time to share your feedback. We really appreciate your recommendation and support. - The Mortgage Store Team
Robbie and the team
Robbie, Yvonne and the team at The Mortgage store have once again proved to be a very reliable, efficient and professional outfit, the remortgage of a probate property which could have been difficult and stressful was everything but, thank you all for your help, support and guidance, i cannot recommend your services enough.
12 October 2025
Reply from The Mortgage Store
Martin, earning a recommendation like yours means a great deal to us.
We're delighted to hear that Robbie, Yvonne, and the wider team were able to make what could have been a difficult and stressful remortgage feel straightforward and well managed. Probate cases can often bring additional complexities, so it's especially rewarding to know that their guidance, professionalism, and support helped make the process much easier for you.
Your kind words about the team's reliability and efficiency will be greatly appreciated by everyone involved. Thank you for your continued trust and for recommending our services so highly. - The Mortgage Store Team
Gen and Charlene are both friendly and…
Gen and Charlene are both friendly and approachable and were able to find me a good mortgage deal that we secured quickly . Thank you:)
11 October 2026
Unprompted review
Reply from The Mortgage Store
Rio, it's great to hear that Gen and Charlene were able to secure a great mortgage deal for you so quickly.
Being friendly, approachable, and easy to work with is something we pride ourselves on, so it's wonderful to know that both Gen and Charlene made the process a positive experience while helping you achieve the right outcome.
Thank you for your kind words and for taking the time to share your feedback. Gen and Charlene will be delighted to read your review. - The Mortgage Store Team
Reply from The Mortgage Store
Szymon, thank you for taking the time to leave us a review.
It's great to hear that you found the service both professional and helpful. Providing knowledgeable support and making the process as straightforward as possible is exactly what we aim for, so it's wonderful to know this was your experience.
We really appreciate your feedback and support. - The Mortgage Store Team
Another excellent experience with The…
Another excellent experience with The Mortgage Store. The team has been professional, knowledgeable and extremely helpful throughout the entire mortgage process. Communication was always clear and efficient, and everything was handled smoothly from start to finish. I really appreciate their dedication and support. Highly recommended to anyone looking for a reliable and trustworthy mortgage broker!
2 October 2026
Reply from The Mortgage Store
Adam, hearing that this was another excellent experience means a great deal to us.
Providing professional, knowledgeable support and making the mortgage process as smooth and straightforward as possible is exactly what we aim for, so it's fantastic to know that everything was handled efficiently from start to finish.
We're especially pleased that the clear communication and dedication from the team stood out throughout your journey. Feedback like yours is incredibly rewarding, particularly from a returning customer.
Thank you for your continued trust, recommendation, and support. - The Mortgage Store Team
Good professional mortgage advisors
Warren and his team are professional and efficient. They ensured that the remortgage of our property was completed on time. I would recommend The Mortgage Store for all your mortgage requirements.
10 August 2026
Reply from The Mortgage Store
Hemant, it's always rewarding to hear when a remortgage is completed smoothly and exactly as planned.
We're delighted to know that Warren and the team provided the professional and efficient support you were looking for. Completing everything on time while keeping the process straightforward and well managed is exactly what we strive for, so it's wonderful to hear this was your experience.
Thank you for your recommendation and for taking the time to share your feedback. Warren and the team will be pleased to know their support made a positive difference. - The Mortgage Store Team
10 years with The Mortgage Store
10 years with The Mortgage Store, and they’ve simply never disappointed! Highly recommended for their consistently excellent service.
7 October 2026
Reply from The Mortgage Store
Sabi, reaching a milestone of 10 years with us is something we're incredibly proud of.
Hearing that we've "never disappointed" over the course of a decade means more than we can say. Delivering consistently excellent service and being there whenever our clients need us is exactly what we strive for, so it's fantastic to know that's been your experience year after year.
Thank you for your loyalty, your recommendation, and for taking the time to share such wonderful feedback. - The Mortgage Store Team
Amazing service
Such a good team really helpful and happy to help. Will send them a message and they will get back to me so quickly and explain things so well. Could not be happier with the service would recommend the mortgage store to anyone who needed advice or help through the process
9 October 2026
Reply from The Mortgage Store
Dean, reading feedback like yours is a great reminder of why we do what we do.
We're delighted to hear that the team was always on hand to help, responded quickly to your messages, and took the time to explain everything clearly. Making sure our clients feel supported and confident throughout the process is exactly what we aim for, so it's fantastic to know this was your experience.
Your recommendation means a great deal to us, and we're grateful that you'd suggest us to anyone looking for advice or support with their mortgage journey. - The Mortgage Store Team
Reply from The Mortgage Store
Joe, hearing the words "great service as always" means a great deal to us.
Providing consistently high levels of support and advice every time a client comes back to us is exactly what we strive for, so it's fantastic to know we've continued to deliver the service you've come to expect.
Thank you for your continued trust and for taking the time to leave us a review. - The Mortgage Store Team
Outstanding first class experience
Outstanding first class experience
Prompt and professional service from Paul
1 October 2026
Reply from The Mortgage Store
Richard, it's fantastic to hear that you received such an outstanding experience.
Providing prompt, professional service is exactly what we aim for, so we're delighted to know that Paul delivered the support and guidance you were looking for throughout the process.
Thank you for taking the time to share your feedback. Paul will be delighted to receive your kind words. - The Mortgage Store Team
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