The Gift Experience Reviews 

529
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers had a great experience with this company. Customers frequently praise the extremely simple ordering process and the fast, reliable delivery times that consistently arrive right on schedule. Many consumers also highlight the wonderful selection of unique gifts available and the impressive quality of the final products received. Some reviewers were not happy with unexpected delivery delays and the total lack of communication from customer support when trying to track their missing packages. A few other people also felt that certain items arrived damaged or simply did not meet their personal expectations regarding overall product quality and design.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reviewers appreciate the great selection... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items arrived... See more

Order

Reviewers highlight ambiguous aspects of order experiences, noting that while some customers found the... See more

Quality

People report positive experiences with quality, highlighting that items are well-priced, accurately... See more

Service

Users describe ambiguous interactions with service, as some reviewers report great experiences, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I gave a negative response on another site and cannot retract it! I would just like to say, that my order was dispatched on time and without a problem. The only issue I have as mentioned on anothe... See more

Rated 4 out of 5 stars

The choice of gifts was just what I was looking for to give to a friend. I wanted it to be sent to them as a card/voucher rather than an email voucher. This wasn't straightforward as I had to use the... See more

Rated 3 out of 5 stars

Gift is not personalised which was a pity given that we asked for the recipients name to be added. And his birthday message was omitted too. So it all looks quite generic. And it took >24 hours to be... See more

Rated 3 out of 5 stars

I wasn't provided with an update for when the product was shipped so I had to chase them for an update. Then, no one responded to my email within 48 hrs (as promised on the website). When I did re... See more


Company details

  1. Gift shop

Written by the company

Wedding Gifts, Anniversary Gift Ideas, Good Birthday Presents, Unusual Mothers Day Gifts, New Baby Gifts, Christmas Gifts for Women Men, Him, Her. Fast Delivery


Contact info

3.9

Great

TrustScore 4 out of 5

529 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(529)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Gift Experience.

I was able to find exactly what I was looking for & ordering was easy. My package arrived a couple of days later & I was delighted. Very pleased with my purchase, especially as it came with a discount.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

A special present

I was looking for a special birthday present for my son. There was plenty of choice and the varied prices made it easy to pick something appropriate, within budget. I wasn't sure how to send the voucher directly to the recipient, so it came to me, then I sent it on, attached to an email. My son was delighted with a helicopter ride for 2!

3 October 2026
Unprompted review
Rated 5 out of 5 stars

So well presented

It arrived very promptly. Is so well presented and so much information. Im so pleased with it, and will most probably be ordering more. Its such a great present to give or receive.

16 September 2026
Unprompted review
Rated 3 out of 5 stars

Beautiful vase

Beautiful vase , exactly like the photo.
However when it’s arrived there are clips in the glass all around the top rim of the vase.
This was brought as an anniversary gift so I haven’t got time to return.

18 August 2026
Unprompted review
Rated 1 out of 5 stars

Money taken, no vouchers turned up.

Website promised vouchers in 30 minutes. And whilst the account set up was quick, the vouchers didn't turn up (paid £116 for a friends 60th birthday present).

Emailed the team, no response.

Avoid using these guys unless you like disappointing friends on their birthday.

15 August 2026
Unprompted review
Rated 3 out of 5 stars

Item was good but couldn't use it

It arrived very quickly and packaged well Good quality but unfortunately I am unable to give it as a gift. I read that its 20 characters but it let me write "love always from Glen" but when it came it has "love always from GL" I forgot the spaces but normally it does not let you type beyond what you are allowed. Disappointing

8 August 2026
Unprompted review
Rated 4 out of 5 stars

Sons birthday present

Booked gift voucher for guitar lessons for our son’s birthday. As first time customers we were promised 20% discount when subscribing, discount voucher wasn’t emailed. After a couple of emails all was sorted in a professional manner. I’m sure our son will enjoy his guitar experience.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great present 💝

Bought this for a friend’s 50th birthday. Easy to order plenty of choices, different colours etc. very speedy delivery and great price.Good quality as well and looks great. Thanks

25 July 2026
Unprompted review
Rated 4 out of 5 stars

Ordered in error

I was horrified to discover that I had ordered £150 of goods when I was only expecting to pay £20 or so
But I must say l have had very positive feedback when I questioned my issue and I am keen to solve this issue and return the purchase for a full promised refund
Thank you in anticipation
Kate Cross Swansea
UK

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I think the best review you can give a company is when something goes wrong as can happen it is how they resolve the issue.
Dylan on their customer service line was polite and really helpful and solved the issue in 1 phone call I was very impressed.

8 July 2026
Unprompted review

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