The Soap Pantry Reviews 26

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

The soap is beautifully presented with free lip balm. somewhat slow on delivery. Very moisturising leaving the skin so soft and silky. The soap, lemon and lime has no perfume whatsoever. I would... See more

Rated 5 out of 5 stars

Recently purchased several products including a rather nice soap dish (looks fab in the bathroom) in Chester as they had lots of small independents trading. The soaps are all home-made and smell fanta... See more

Company replied

Rated 5 out of 5 stars

If you want a luxury spa experience at a very reasonable price you must try these soaps! I have bought a variety of them and also been given them as gifts. Handmade, locally, environmentally friendly,... See more

Company replied

Rated 5 out of 5 stars

Came across The Soap Pantry in Chester on a day-visit and had such a positive experience. I’m a sucker for handmade soaps as it is, but I’ll definitely be buying more from here! My skin flares u... See more

Company replied

Company details

  1. Cosmetics shop

Written by the company

We offer a wide range of natural and plant based soaps and skincare products with minimal, plastic free packaging. Looking after you and the planet.


Contact info

3.8

Great

TrustScore 4 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Very happy

The rose geranium & grapefruit soap smells beautiful, the lip balms are also lovely and all in eco friendly packaging with zero plastic, extremely happy with my order and will be ordering again.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed!!!!!!

The soap is beautifully presented with free lip balm.
somewhat slow on delivery.
Very moisturising leaving the skin so soft and silky.
The soap, lemon and lime has no perfume whatsoever.
I would expect it to smell of something and I find this is very disappointing.

19 May 2025
Rated 5 out of 5 stars

Above and beyond

I am delighted with the soaps bought from The Soap Pantry. They were all gifts to say thank you to the carers of my elderly mum in her care home. In the icy and treacherous snowy conditions, Georgia hand delivered these soaps with a smile on her face. Very prompt, friendly and compassionate service all round. I will definitely buy from here again. Thank you.

8 January 2025
Rated 5 out of 5 stars

Amazing products!!!

I've bought several products from the soap pantry and they're all amazing quality and the scents are beautiful! Recently I tried to buy a razor from their stall at the BBC good food show but they'd sold out of the colour I liked and recommended I buy it from their website. When I looked I couldn't find it there either so I contacted Georgia on their Instagram page and she rectified the issue immediately. I now have my very own mermaid razor on the way! I also bought one of their soaps for a friend last Christmas and he's told me it's the best soap he's ever had and has lasted for ages (plus the smell is obviously incredible). I'll defintely be buying from them again!

9 December 2023
Unprompted review
Rated 5 out of 5 stars

Best Sensitive Soap

Honestly the best soap I’ve found. I love essential oils but my skin can’t tolerate them and I need to be careful what I use. If you have sensitive skin like me, don’t hesitate to try the Sensitive soap bar from The Soap Pantry. I’m on my third purchase now and it’s just lovely.

As I’ve become more eco conscious, I was keen to ditch plastic bottles and I was fed up of searching for unscented soap free shower gel. I tried quite a few soap bars but none of them were right. Then I discovered The Soap Pantry at a handmade market and I haven’t looked back since trying their Sensitive soap.

The soap doesn’t contain any nasties like palm oil or silicone, no plastic involved, it lathers really nicely and doesn’t dry my skin out or leave it feeling slimy like shower gel. Just lovely. I’m so glad I found The Soap Pantry. If you’re unsure about trying it, especially if you have sensitive skin, maybe just try with the travel size Sensitive soap to test it out. I can’t recommend it highly enough!

19 March 2023
Unprompted review
Rated 5 out of 5 stars

Best handmade soap there is!

Came across The Soap Pantry in Chester on a day-visit and had such a positive experience. I’m a sucker for handmade soaps as it is, but I’ll definitely be buying more from here!

My skin flares up & dries out really quickly, but these soaps have actually helped keep me moisturised & having soft skin - total game changer for me. They smell amazing and lather up so well. The Lavender lip balm is amazing too.

Amazing friendly service, and great products. Would definitely recommend!!

27 May 2023
Unprompted review
The Soap Pantry logo

Reply from The Soap Pantry

Hi Calais,

Thank you so much for your wonderful review!! I'm so happy you and your skin love our products (and I totally agree - the lavender lip balm is fabulous!)

We look forward to seeing you soon!

Georgia xx

Rated 5 out of 5 stars

Recently purchased several products…

Recently purchased several products including a rather nice soap dish (looks fab in the bathroom) in Chester as they had lots of small independents trading. The soaps are all home-made and smell fantastic, can’t wait for Christmas when I can stuck up for gifts. Also purchased some soap offcuts that you put into a soap bag and I think that is an absolutely fantastic idea as it cuts down on waste plus an excellent body polisher. Lovely lady served us. X

27 May 2023
Unprompted review
The Soap Pantry logo

Reply from The Soap Pantry

Hi Janet,

I'm so glad you're enjoying our products and thank you for writing this fantastic review - your support means so much!

Looking forward to speaking to you again soon!

Georgia x

Rated 5 out of 5 stars

Simply the most amazing products.

The most amazing products.
The quality is superb, the smells are delicious.
Great to know all ingredients are cruelty free.
The soap has the most amazing lather, so rich and creamy. Very moisturising .

17 May 2023
The Soap Pantry logo

Reply from The Soap Pantry

Thank you so much for your review, I'm so happy you're enjoying our products!

Rated 5 out of 5 stars

I loved my order

I loved my order! The lime and grapefruit lip balm is lovely and the lemon and lime soap smells beautiful and has helped my dry skin - Will definitely be ordering again soon.

Clare x

2 March 2023
Unprompted review
Rated 5 out of 5 stars

Fab soap

My Mum and I love this soap! Mum has sensitive skin and finds that nothing else is quite as gentle and kind on the skin. And they smell gorgeous! Couldn’t recommend more!

And thank you Georgia for the lovely sneak peak!!

Christine :)

23 February 2023
Unprompted review
The Soap Pantry logo

Reply from The Soap Pantry

Hi Christine, thank you so much for your wonderful review!

I'm so glad you and your mum are both enjoying the soap (and I'm thrilled you liked the sneak peak of what's to come).

Georgia x

Rated 5 out of 5 stars

Iam obsessed

Iam obsessed. My skin is wonderfully soft and no longer dry. The smells are amazing feel like I’m at a retreat. I have replaced my soaps.

31 January 2023
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Reply from The Soap Pantry

Hi Nicky, I'm so glad you're enjoying our products and thank you for writing this fantastic review - your support means so much!

Looking forward to packing another order for you soon!

Georgia x

Rated 5 out of 5 stars

A wonderful local business

I had the pleasure of popping into The Soap Pantry to pick up the items I'd brought for gifts. I loved everything about it. The smell was incredible & the owner really friendly. I was really happy with the products which were so beautifully presented. I'll be shopping here again for sure.

15 December 2022
The Soap Pantry logo

Reply from The Soap Pantry

Hi Stacey, thank you so much! I'm thrilled to know you had a great experience and we hope to see you again soon!
Georgia x

Rated 1 out of 5 stars

I haven’t received my package

I haven’t received my package, can you please tell me who to contact?

26 December 2022
The Soap Pantry logo

Reply from The Soap Pantry

Hello Szilvia,

Thank you for your message.

We're sorry to hear that you have not received your goods. We have checked the royal mail tracking facility and can see that an attempt to deliver the parcel was made on 24th December, the postal delivery person should of left a card to advise this.

The royal mail tracking details have also been sent to your email address and you will be able to check this. You will then have to contact royal mail or visit your local royal mail collection point as the parcel is with royal mail.

We would be grateful if you could update the trust pilot rating as this seems to be a royal mail issue.
Kind regards

The Soap Pantry

Rated 5 out of 5 stars

Shop small, excellent communication and went that extra mile xx

I placed a order at thd beginning of December unfortunately this fell in line with the Royal Mail strikes. My parcel hadn't arrived and I was concerned as it was a Christmas present. I contacted the seller who responded within an appropriate time. The seller tried to chase things up from their end and kept me up to date. Unfortunately the parcel didn't arrive within the following week. The seller then hand delivered a replacement to my door with an extra gift. It was agreed I would keep the seller updated if parcel did arrive which to this date it hasn't. This is why I shop small because this would never happen from the large retail shops. Would definitely purchase from her again. Thank you

5 December 2022
The Soap Pantry logo

Reply from The Soap Pantry

Hello Emma, thank you so much for your review.
As a small business it means the world to receive this and hope to deal with you again in the New Year! Many thanks Georgia

Rated 5 out of 5 stars

Easy to order and quick delivery.

Easy to order and
Georgia delivered my order the next day. And was very pleasant and friendly.

23 November 2022
The Soap Pantry logo

Reply from The Soap Pantry

Thank you for this lovely review, I'm so pleased you not only enjoyed our products but also our services from start to finish!
Georgia x

Rated 5 out of 5 stars

The most beautiful soaps iv ever used!

The most beautiful soaps iv ever used!! No more shower gel for me!! Gorgeous natural soaps that leave your skin silky smooth and smelling amazing!!
Beautiful product and great service highly recommend!!!
🌟🌟🌟🌟🌟

1 December 2022
Unprompted review
The Soap Pantry logo

Reply from The Soap Pantry

Hi Katherine, Thank you so much for your kind words, it means the world and we're so glad you've swapped the shower gel! We hope to see you again soon.
Georgia x

Rated 5 out of 5 stars

Goodbye shower gels…

Really great products, used them for over three months and they’ve replaced my shower gel. Smells are gorgeous and you feel the quality of the products.

29 October 2022
The Soap Pantry logo

Reply from The Soap Pantry

Hi Helen, Thank you so much for taking the time to write this lovely review. We're so glad you're enjoying our products and have been able to replace your shower gel!
Georgia x

Rated 5 out of 5 stars

Fantastic handmade soap

Fantastic handmade soap. My skin has never been so soft. I hardly need to moisturise since I started using your products. And the soap saver bag is an ingenious idea that avoids the mushy soap problem!

22 October 2022
The Soap Pantry logo

Reply from The Soap Pantry

Thank you so much for taking the time to write this wonderful review! I'm delighted you and your skin are enjoying our products. As a small business I'm so grateful and lucky to have customers like you.

Kind regards, Georgia.

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