Musikhaus Thomann Logo

Musikhaus Thomann Reviews

2,873  •  Excellent

4.5 stars: Excellent
www.thomann.de
Visit this website
www.thomann.de
Write a review
www.thomann.de
Your profile picture

Write a review

Your profile picture

Write a review

#rating/desc/star0#

Reviews  2,873

Write a review
Filter by:
Filter by:
5 stars: Excellent

I would like to thank Enrico Veneruso…

I would like to thank Enrico Veneruso for dealing with issue and getting resolved in a timely way and great service by Miska Reuhkala and all the thomann team, amazing service as always

5 stars: Excellent

Thomann are very professional. Nice guitar!

Thank you the AFC155 Ibanez Jazz guitar is great! Ordered on line, even though it wasn’t in stock I received within 1 week of order. Web site and assistance very professional. Tracked UPS to my door, double boxed very well packed. Guitar is brand new and very striking to look at. Seems to be set up good, no buzzing anywhere on fretboard, action is ok. Guitar sounds really nice. Good price was better than all U.K. shops. I also find Thomann to be highly professional. I get the impression their staff have pride in their work and try to provide the best service and quality of product they can. I will use them again for sure. You can Trust Thomann !

Only the latest review will count in the company's TrustScore
5 stars: Excellent

Great customer service

Great customer service! Great store highly recommend it

5 stars: Excellent

I do appreciated to your service .

I do appreciated to your service .

5 stars: Excellent

Good aftersaleservice!

Good aftersaleservice!

In a short time there were three defects in drumarticles which I bought recently.


All the three defects were handeld under guarantee.

Through the helpdesk was first time directly send a replacement and at the second time was a reguested video of my self (explaining what was happend), enough for sending the two other replacements.

The way of communicating is professional and important for me; I was taking seriously with the complain!

Thanks for the good aftersales and I will come back for other drumstuf in the future!


Musical regard,

Remko van der Sluis
The Netherlands

Reply from Musikhaus Thomann
Hello Remko van der Sluis,
Thank you for your 5 star review of our services! We are happy to hear that we have been able to assist you to your satisfaction. We look forward to hearing from you when you need other drum stuff in the future!
- Your Thomann Customer Care Team
4 stars: Great

Harley Benton Acoustic Guitar

Received my new Harley Benton Custom Line CLD - 10 SCE - LH BK acoustic guitar last week and I am very happy with the quality of this guitar for the price it looks great, sounds great and has a lovely matte finish on it and it stays in tune quiet easily too it’s well worth the money and is exceptional value...guitar came well packaged and protected from any knocks or bangs while in transit and I had it within 1 week of ordering so all in all very happy all round I would highly recommend this guitar I love it...thanks Thomann!

5 stars: Excellent

Excelente

Excelente, un 10 en todo, tanto como empresa como su personal de atención al cliente. Solo puedo poner palabras de gratitud y de buena profesionalidad. Muchas gracias por todo.

Excellent, a 10 in everything, both as a company and its customer service staff. I can only put words of gratitude and good professionalism. Thank you so much for everything.

Maria del Carmen Sanchez Saez - Sevilla (España)

5 stars: Excellent

I love this store

I love this store. If there would be thousand stars I would give it.
Yesterday I ordered 6 items.
1 from musicstore.de and 5 other from Thomann at the same time. 5 big items like drums set and hardwares and many other things, it delivered super fast today from Thomann!!
And my musicstore.de order still not even has been processed from their store because of their really bad customer service. I’m still struggling with them to send my order. Musicstore.de has been always a struggle for me
Buttttt... Thomann is really really greatest store of all over my online shopping. So if you’re doubting between Thomann and musicstore, don’t even think a second and go for THOMANN!!

5 stars: Excellent

Excellent service

Excellent service. I would recommend this company for anyone..they say they are here to help, and I have found that to be really true.l would give thomann ten stars if I could. Happy days.

Reply from Musikhaus Thomann
Hello John,
We really are happy to help and assist you. Thank you for your review and even though there is not ten stars available here, we are more than happy with the five!
- Your Thomann Customer Care Team
5 stars: Excellent

My first purchase from an excellent company

My first purchase from an excellent company. I purchased a Harley Benton 2 x 12 Celestion Vintage 30's speaker cabinet and some cables for an awesome price. Germany to Iowa, USA and FedEx ruffed it up a bit. There were a couple of tiny tears in the Tolex with no affect to performance. Thomann offered a generous credit / refund in lieu of the hassle of returning for minor damage. Probably the best, easiest and friendliest customer service I've ever dealt with. I will be making future purchases with them.

Reply from Musikhaus Thomann
Hi Aksaiz,
Many thanks for your kind feedback. We are happy you let us know that our efforts are not in vain :)
Cheers from Treppendorf, Germany !
Your Thomann Customer Care Team
5 stars: Excellent

Fantastic

Fantastic - as always!

2 stars: Poor

Used to be great

Used to be great, but delivery time are very slow. Told me they had shipped my new bass over 24hrs ago, but UPS say they still haven’t received it from them.

order number:201950.519313

You wanted me to reply to you via email, I did that and all I got back was my shipping number (already had that), so whilst you show concern on here, it’s actually a complete waste of time. Terrible customer service and delivery is now 5 days. Used to be 3, which was my point in the 1st place.

Reply from Musikhaus Thomann
Dear Mark,
Thank you for your feedback. Unfortuantely due to the increased number of parcels being shipped, during this time of the year, the tracking information of the shipping companies is not always immediately up to date. If you could email us with your customer number to international@thomann.de we will gladly check the status of your shipment and investigate this further.
Hope to hear from you soon,
Your Thomann International Team
Only the latest review will count in the company's TrustScore
5 stars: Excellent

Soooo professional!

Soooo professional!
By a misunderstanding the guitar strap I ordered was sent to the wrong address.
Immediately I was sent another one!
Never had any problems with Thomann.
Wish more people would adopt their very working ethics!

Reply from Musikhaus Thomann
Dear Irion,
Thank you so much for your kind feedback. We are glad that you are pleased with our service and that you shared your positive experience here.
Looking forward to dealing again with you soon!
Cheers!
Your Thomann Interntational Team
5 stars: Excellent

Great Price, Great Service, Quick Delivery.

Ordered online from the UK, had a couple of questions re the product and the service team was excellent, answered my questions quickly. H

Wasn't sure what to expect ordering from Germany but the goods arrived within a few days so overall very pleased.

Reply from Musikhaus Thomann
Thank you so much for your review! It’s really great when we get a chance to hear that our efforts are paying off for our customers and we are very grateful that you took the time and trouble to leave us a great review! We look forward to your next visit.

Your Thomann International Team
5 stars: Excellent

Excellent service and quality with fast…

Excellent service and quality with fast professional staff

Reply from Musikhaus Thomann
Hello John,
Thank you very much for getting in touch to let us know we are doing great! We very much appreciate your 5 star review and we look forward to having you back again and again.

Your Thomann International Team
1 star: Bad

Harley Benton Tele deluxe

After reading your reviews I had to do one myself at, first very happy with Hartley Benton Tele deluxe I bought from you, but then quite soon neck developed a bow which I tried to adjust but would seem truss rod in effective, now crack has also appeared in body, would seem it is where wood glued together to form body coming apart , emailed thomann no reply, well not buy another guitar from them, from now on.

Reply from Musikhaus Thomann
Hello Graham,
We are sorry to hear of the troubles with the guitar. Can you please write to us at leitung.service@thomann.de so that we can assist you further?
- Your Thomann Customer Care Team
5 stars: Excellent

Reliable and quick delivery

Well packaged and quick delivery with UPS. Thank you.

Reply from Musikhaus Thomann
Dear Alexis,

Thank you very much for taking the time to leave us this kind review. We are happy that you're satisfied with our service. Cheers from Treppendorf
Your Thomann International Team
5 stars: Excellent

Great service provided by Thomann! Thank you!

Sorry but I need to write in English.
I want to note here my appreciation for the service provided by Thomann.
I had a problem with my shipping. The guitar was damaged.
The Thomann team promptly provided the resolution for the case.
Thank you very much for the service.
I strongly recommend Thomman since they are now my on-line music store of preference.
Yours Faithfully
Andre Toscano

Reply from Musikhaus Thomann
Hello André,
Thank you for your wonder 5 star review!! Unfortunately sometimes things are damaged in transit. We understand how important it is for our customers to have their instruments in as short a time frame as possible when these things happen. We thank you for your assistance and wish you the best with your new guitar!
- Your Thomann Customer Care Team
5 stars: Excellent

One of the best customer services

One of the best customer services I have ever seen. They respond fast, they have knowledgeable staff and overall very kind and patient. They have a great variety of products and i have to recommend them 100%! Go thomann!

Reply from Musikhaus Thomann
Many thanks for your kind feedback. We are happy you let us know that our efforts are not in vain :)
Cheers from Treppendorf
Your Thomann Customer Care Team
5 stars: Excellent

Exceptional costumer service

I've purchased a new guitar from Thomann, and since there were some delays with shipping from the manufacturer to the store, my order was delayed. Customer support was amazing every time I asked for an update on the order - they explained what was happening and why there was a delay. They also provided me with approximate delivery date.
Recently, though, I simply asked a question to customer support what product I should use to clean my guitar's satin finish to prevent it from becoming glossy over time. Glenn Carson immediately asked Thomann's guitar technicians about this and came back to me the following day saying that it's impossible to completely prevent the finish to wear off. However, he provided me with a link to a cleaning product that they sell, that should help me retain the original finish for a longer time, and even offered to have it shipped to me for free as a good will gesture.
I was blown away by how customer service folks deal with customers and do all in their power to help them. Simply amazing!

Reply from Musikhaus Thomann
Many thanks for your kind feedback. We are happy you let us know that our efforts are not in vain :)
Cheers from Treppendorf
Your Thomann Customer Care Team