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Musikhaus Thomann Reviews

2,873  •  Excellent

4.5 stars: Excellent
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5 stars: Excellent

Good quality, fast delivery and secure payment

I have been shopping af Thomann.de some few times now. I have really nothing to complain about. The quality have always been splendid and the speed of delivery almost like blinking the eye. The payment have been of no trouble and felt secure. I can warmly recommend shopping at Thomann.de

Reply from Musikhaus Thomann
Thanks for the awesome review, Johannes! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Your Thomann International Team
5 stars: Excellent

Thomann Services

My exprience with Thomann has always been excellent! Good prices, fast service, very nicely protected packaging and great customer service, what more can we musicians want? Totally recommended and I definitely will order again from this reliable company.

Reply from Musikhaus Thomann
Thank you so much for your review, Helder! It’s really great when we get a chance to hear that our efforts are paying off for our customers and we are very grateful that you took the time and trouble to leave us a great review! We look forward to your next visit.
Your Thomann International Team
5 stars: Excellent

Great service!

Great service!

Reply from Musikhaus Thomann
Dear Paul!
Thank you ever so much for your positive feedback. We pride ourselves on providing exceptional customer service and when we receive feedback like yours, we know we are on the right track.
Cheers!
Your Thomann International Team
5 stars: Excellent

Excellent customer service

Excellent customer service. Quick delivery. Great instrument.

Reply from Musikhaus Thomann
Dear John,

Thank you for your kind words and taking the time to leave us some positive feedback. We are glad you are pleased and hope you enjoy playing your new instrument. Looking forward to dealing again with you soon.
Your Thomann International Team
5 stars: Excellent

Zero hassle, reliable retailer.

I've ordered a number of items from Thomann with out incident. However in my last order for acoustic foam, one of the panels was slightly damaged. I called Thomann to let them know, and they dispatched a replacement that same day. Zero hassle. Very happy to recommend them and will certainly be using them again.

Reply from Musikhaus Thomann
Hello Conor,
Thank you for the 5 star review! We are glad to hear that you are satisfied with our service and look forward to hearing from you in the future.
- Your Thomann Customer Care Team.
5 stars: Excellent

amazing website!

i have never had a single problem with any of thumann's products i can highly recommend them!

Reply from Musikhaus Thomann
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Come back and see us soon. Cheers!

Your Thomann International Team
5 stars: Excellent

Nice webshop and service

Nice webshop, a lot for everyone.
Nice prices, quick shipping and delivery.
And a good service.

If i need more music stuff i go look there first :)

Reply from Musikhaus Thomann
Dear Aad,
Thank you for your lovely feedback. Thomann prides itself on providing exceptional customer service and when we receive feedback like yours, we know we are on the right track.
We sincerely appreciate your choosing Thomann.
Cheers from Treppendorf!
Your Thomann International Team
5 stars: Excellent

Great service and products!

Very serious company, and exceptional service! Great products as well.

Christian

Reply from Musikhaus Thomann
Dear Christian,
Thank you ever so much for your kind feedback, we very much appreciate your 5 star review and we look forward to having you back again and again.
Your Thomann International Team
5 stars: Excellent

Very good online store xith very good…

Very good online store xith very good prises and very good costumer support.

Reply from Musikhaus Thomann
Dear Christophe,
Wow, thank you very much for this great 5 star reciew. We are pleased that you are happy with our range and service and are looking forward to dealing again with you soon.
Your Thomann International Team
5 stars: Excellent

great quality and pricing. Excellent customer service

I absolutely love the Thomann electric drumkit (Millennium series).
The pricing is fair, quality is good and customer service is awesome.

Reply from Musikhaus Thomann
Thank you Boy! We're very pleased that you are happy with our service and range, we hope you enjoy playing your electric drumkit and very much look forward to your next visit.

Your Thomann International Team
1 star: Bad

Terrible Customer Service

I ordered a bag for my Denon Prime 4 and was sent the wrong bag in error.
When I called to try and sort out the situation, the lady handling the transaction was extremely rude, suggesting that I had ordered the wrong bag before she even checked the file. She then told me it would be three weeks to return the bag I just received and would call me back. I am still waiting!
An unreal level of poor service in this day and age.

5 stars: Excellent

Great store

Great store, great service and perfect delivery

Reply from Musikhaus Thomann
Dear Lambert,
Thank you ever so much for you kind feedback. We are glad you are pleased and are looking forward to dealing with you again soon.

Your Thomann International Team
5 stars: Excellent

Bought a Harley Benton SG Custom Line…

Bought a Harley Benton SG Custom Line two weeks ago.199 €.
Was looking forward to a deasent peiece of guitar. BUT folks - It blewed my mind when i opened the package.
Totally unbeleiveble the quality and craftmanship. Best by ever!!!
Not kidding!! PERFECT in every detail.
Then i had some questions about how the mike switch functioned - first i thought there was a fault with it.
I e-mailed Thomanns and got fantastic help and guidance from them.
The problem was not a problem but a feature that all LP copies shares with the real stuff. Thomanns staf are superpros. And im shure all of you can count on them if/when problems might accur.
REally happy to write this - they deserve it.
Mats - Parma - Italy

Reply from Musikhaus Thomann
Hello Mats,
Thank you so much for your wonderful review! It is very rewarding to hear that you are so satisfied with our services. We wish you the best with your new guitar!
- Your Thomann Customer Care Team

5 stars: Excellent

Impeccable Customer Service

Consistently fantastic service from Thomann, any issues you might have their friendly, helpful and responsive staff are on hand to help. Could not recommend enough.

Reply from Musikhaus Thomann
Hello Dan,
Thank you for your wonderful review! We look forward to hearing from you in the future!
- Your Thomann Customer Care Team.
5 stars: Excellent

Easy to order and pay

I ordered a trolley and it was delivered very quickly - and of excellent quality. Easy to order and pay, overall I am very satisfied.

Reply from Musikhaus Thomann
Dear Per,
Thank you very much for your kind words. We are working hard to meat expectations like yours and are glad to hear that we seem to have hit the mark for you.
We are looking forward to your next order with us, already.
Your Thomann International Team
5 stars: Excellent

I am happy with the Thomann shop

I am happy with the Thomann shop. Everything I've ever needed is available here. The website has execelent info and images. Fantastic delivery times, within a few days and great packaging. Their prices better or same than other instrument retailers european wide. Thomann has my ULTIMATE recommendation.

Reply from Musikhaus Thomann
Dear Bert,
Thank you ever so much for taking the time to leave us this lovely review. We are glad that you are happy with our products and services and look forward to dealing with you again soon :)

Your Thomann International Team
Only the latest review will count in the company's TrustScore
5 stars: Excellent

AWESOME

AWESOME. I have been a customer of Thomann for many years now and never had to return an item. However I purchased a Gig Bag for my son for Christmas and when it arrived I saw that I had ordered the wrong one, totally my mistake.
I panicked and contacted Thomann immediately to see if Thomann could help me rectify my error. Within hours Thomann emailed me a returns label completely free of charge and I was able to return the Gig Bag without any problem whatsoever. Great service and not only that but the Gig Bag arrived from Germany sooner than an item I had purchased from Southampton the same day. This was not just an off chance quick delivery. Thomann deliveries are always as efficient. Great team to deal with.

Reply from Musikhaus Thomann
Wow James! 5 stars and such an AWESOME review :). Thank you so much for taking the time to write a few words about your positive experience. A satisfied customer is the best advertisment we can hope for and we are glad that your problem with the incorrect gigbag could be resolved so efficiently. Thanks again and see you soon :)

Your Thomann International Team
5 stars: Excellent

Service is more than perfect

Service is more than perfect, it's unbelievable. Correctness, professionalism - and, last but not least - courtesy at the highest degree. I've been a customer of theirs for more than 15 years, and never had any issues. The last time I had to return an item, and their response was even beyond expectations.

Reply from Musikhaus Thomann
Dear FraKo,
Thank you very much Richard! It’s great to know that you've been consistently happy with our level of service throughout your time buying with us, consistency in a good, high level of service is very important to us and so is offering the best prices possible to our customers. We are looking very much forward to your next order with us.
Cheers!
Your Thomann International Team
5 stars: Excellent

Excellent service from Thomann

Excellent service from Thomann! I Order speakers from them, even though i could have obtained a bit cheaper from my local dealer. I prefer "customer first" approach! :)

Imre.

Reply from Musikhaus Thomann
Dear Imre,
Wow, thank you very much for taking the time to leave us this great review. If you happen to see a cheaper price for something on a different website, you may of course send us an email with the link to the product page of the relevant online shop and we will happily check if we can match the price.
Cheers and thanks again
Your Thomann International Team
5 stars: Excellent

Thank you for the quality ans Quick…

Thank you for the quality ans Quick service when O needed help.

Reply from Musikhaus Thomann
Hello Virginia,
Thank you for the 5 star review! We are happy to hear everything is in order for you now and that you are satisfied with our services.
- Your Thomann Customer Care Team.