Thomas Sanderson Reviews 

My fitter Robert was very efficient and very tidy doing the job. Very polite and knows his stuff. I am very happy with the fitting results and will use him again 👍

Alex's done my windows great job
Nice and tidy job well done.
Perfect 👍🏾🐾🐾

Aleks was extremely friendly and professional, making doubly sure we were happy with everything and knew how to operate our shutters correctly. Installation was quick and painless.

Darren has just fit my fly blind he has done a fantastic job we are really happy with the finish . We plan to have other windows done and will be requesting Darren for the fitting
Thanks Darren

By answering emails sent to their customer care address / also waited 45 mins for someone to pick up my call!!

Superb finish and professional

Excellent service. Ian (119481) was friendly, punctual and completed the installation to a very high standard. The shutter blind looks fantastic and everything was left clean and tidy. Highly recommend!

Stuart did a top job!

Good Blinds, but very Disappointing Customer Service
The blinds themselves are excellent. The design, appearance and motorised operation are of a very high standard and they have been a great addition to the apartment.
Unfortunately, my experience with the battery packs, charging system and after-sales support has been far less positive.
The battery packs and charging arrangement feel surprisingly poor functional design, for what is marketed as a premium product. 
I have experienced issues that require customer support, but getting hold of anyone has proven extremely difficult.
Over the past week I have sent emails and follow-up emails without receiving a response. I have also called Customer Services several times, only to remain on hold for extended periods without being able to speak to an adviser.
For a premium product with a significant purchase price of +££££, I would expect responsive after-sales support and a more robust battery and charging solution.

It's disappointing because the blinds themselves are genuinely excellent, but the ownership experience is undermined by poor customer service and the apparent lack of support when issues arise. 

I would not recommend to buy this solution for the price we need better after sales service.

Brilliant service from Ian! Ian came to fit my shutters this morning and I couldn’t be happier with the whole experience. He was incredibly professional, personable and friendly from start to finish. He took the time to explain exactly how the shutters worked and made sure I was happy with everything before he left.

He did a really tidy, professional job and left everything spotless afterwards. He even arrived early as he knew it was my daughter’s first day at school, which I thought was such a thoughtful touch. He also messaged me the evening before to let me know what time he would be arriving, which was really appreciated.

Couldn’t fault Ian or his work and would definitely recommend him. Thank you, Ian! 😊

Ian arrived on time he was very friendly polite. He was very professional and took great care while installing my shutters. I am absolutely delighted with my shutters they really look fantastic and they let in so much light they make the lounge look so bright. I would strongly recommend Hillarys and Ian is a lovely man I can not thank Ian enough for the great job he has done. He took all the rubbish away and hoovered the floor. I am so please it is a first class job.

Aleks has been fantastic from start to finish! Would definitely recommend his services to others - communication has been brilliant and he has been dedicated throughout to getting the perfect result, first with the initial measurements and then with the shutter fitting itself. A proper 5 star service - thank you Aleks

Had a quote late November 2024.
Given all the information and was told it would keep the heat out in the summer and cold out in the winter due to design. Was told I could certain blinds to fit the windows individually. I wasn't sure as the cost was a lot. I was told if I didn't secure it today I wouldn't get fit before Christmas. Felt forced into it and was told I could get my deposit back if needed to cancel before formally ordered. Waited weeks for the measurer to come, to be told I couldn't have what I wanted and the order needed to change. I called to cancel and was told I would lose my money. Had to go ahead to save losing more. I was set off fitting on the 22nd December after it was pushed back twice due to the delay with fitter. No communication of this and only found out after calling as no one turned up all day. 22nd came and went and the promise of Christmas fitting ended. No apologies or contact. I tried to call the fitter and no answer. I found out he is one of the only fitters for the area! They where eventually fitted end of January 2025. Which spoilt our Christmas plans as we had people coming to stay and couldn't sleep due to light and no blinds. My family member also needed to be quarantined due to treatment and this had to be delayed until fitting due to safety for the whole family. Complaint several times and no response. They do not work, the conservatory is freezing in the winter and hot in the summer which these blinds where supposed to control that. The only thing they are good for is creating a home for the spiders!

The process was easy and professional from sales to fitting, so important highly recommend

We were repeat Thomas Sanderson customers when we bought binds and shutters for our whole home in Mar 21 having moved house. We had really enjoyed their quality service which is why we returned to them even though they cost more than others in the market.

Previously we enjoyed a 5 year warranty and an annual service. Now the company is part of Hilary Blinds and their customer service is pretty poor. When we had problems with the Blinds after 3 years but still within what we had been told was a 5 year warranty, we had to pay a call out charge because it was beyond 2 years. Now with a problem just beyond the 5 year point, we cannot get a call out even if paid for as it is not a service they offer. So we have a pretty straightforward problem with no way of fixing it.

Thomas Sanderson used to have a well deserved reputation for quality and excellent service. This is not the case any longer. If they break beyond 5 years, you have no way of resolving the problem even if you are happy to pay a fitter to help.

Aleks completed the job of fitting our shutters in a timely and professional manner; he took great care when taking necessary measurements in the first instance, making the fitting stage a formality; he worked quickly, efficiently and discreetly, with no need to tidy the place once the job was done; Aleks delivered great service all round and I would not hesitate to recommend him to my family or friends: I am a VERY happy customer…! ;-)

We have had our Thomas Sanderson shutters for just over a year and have generally been pleased with the product itself.

Unfortunately, our experience with the aftercare has been extremely disappointing. We reported a functional fault with one set of shutters in January, well within the warranty period. Following months of chasing, an engineer visited in May and confirmed that two shutters required replacement. We were told someone would be in touch to arrange manufacture and fitting.

Since then, we have heard nothing despite repeated follow-up emails. Communication from both Thomas Sanderson and Hillarys (who handle their customer service?) has been extremely poor, leaving us with an unresolved warranty issue that has now been ongoing for months.

The quality of the shutters is fine, but the after-sales support has fallen far below what I would expect from a premium brand. I hope this review prompts someone to take ownership of the issue and finally bring this long-running warranty claim to a conclusion.

Adrian ( 119075) from Hillary Blinds came today to fit my shutter blinds and day/night blinds. Adrian arrived early and was polite, professional and friendly. He fitted the blinds brilliantly and cleaned each room as he finished up after himself. 100% happy with the job and love my new blinds. Thankyou so much Adrian.

I have never purchased and proper shutters / blinds so didn’t really know what to expect.
There were certain requirements i needed for each different room but i wasn’t sure what type of shutter / blind I would need.
Tina made me feel confident and assured that we had made the right decisions based on the requirements I had.
I couldn’t recommend them highly enough!
Thank you so much Tina

Be aware of the guarantee offered by Sandersons now. After spending a lot of money with Thos Sandersons on two homes having vinyl shutters fitted I have had a small problem with a clip holding one of the slats in place and I have been charged £75 call out fee only after less than 4 years of being installed. So it would appear if any problem arising after 12 months you are going to have to pay Hilary’s(Sandersons). I am not impressed and will not be asking Sandersons or Hilary’s to install any new shutters to my home which is sad as I have always liked the Sandersons product hence the reason I have given them my business.