Tower Health Reviews 

6,301
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is exceptionally quick and simple, while purchased goods consistently arrive promptly and in mint condition. Many people also highlight the impressive effectiveness of the topical products, noting significant and lasting relief from chronic joint and muscle pain. Some people were dissatisfied with delivery delays, noting that parcels sometimes took much longer than expected or failed to arrive on schedule. A few reviewers additionally mentioned that certain items did not work for their specific condition, leaving them disappointed with the overall results.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the soothing gel and creams are amazingly... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting very fast shipping times... See more

Order

Users describe positive interactions with order, noting that the website is clear and online ordering is... See more

Quality

Customers expressed strong satisfaction and appreciation regarding product quality, highlighting that items... See more

Customer service

Clients share positive opinions on customer service, frequently praising helpful staff members and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With an increasingly sore arthritic hip, I have been dependent on ibuprofen 3-4 times a week which has been really upsetting my stomach. A week after using Arthrogel and I am no longer taking ibuprofe... See more

Rated 5 out of 5 stars

I suffer with Osteoarthritis, I've tried so many lotions n potions, but nothing helped at all. I tried Arthrogel and it's amazing. Im able to carry on working, without the constant pain. I massage the... See more

Rated 5 out of 5 stars

Easy ordering on line and when I had to phone up as I missed a gift for ordering , the gentleman I spoke to said he would let warehouse know to include it, immediately! Already been notified it's on t... See more

Rated 5 out of 5 stars

The prioritise good customer experience. I had a bad experience and the owner reached out to me. He had definately listened to the call as he knew when I was talking. He personally apologised and gave... See more


Company details

  1. Health and beauty shop
  2. also in
  3. Online Pharmacy
  4. Pharmacy

About Tower Health

Written by the company

Since 1999, Tower Health has helped over 200,000 customers feel more comfortable, more confident, and more in control of their health - with simple, effective alternatives that actually work.

Why people stick with Tower Health:

✓ Same day dispatch when you order before 2pm

✓ Trusted by NHS professionals for over 10 years

✓ 100-day money back guarantee on selected products

✓ Speak to a real UK-based advisor any time

100 day no quibble money-back guarantee

We want you to have the confidence to try new products, and so our trustworthy, easy-to-use, money-back guarantee gives you 100 days to fully experience the benefits.

Honestly, it's that simple - if it doesn't work for you, then we aren't happy! We'll refund your order no questions ask. We would always recommend getting in touch to speak to one of our health advisors as they might be able to recommend something different!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(6,301)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

I recieved my cream yesterday I've used…

I recieved my cream yesterday I've used it 4 times I've noticed a slight difference but hopefully between the cream and pain killers at least take the edge of this pain in my left leg caused by blood clots 5 years ago my life destroyed has the pain is horrendous will send another review in a few weeks on how I'm coping with the cream well worth the money

23 September 2026
Unprompted review
Rated 5 out of 5 stars

I suffer with Osteoarthritis

I suffer with Osteoarthritis, I've tried so many lotions n potions, but nothing helped at all. I tried Arthrogel and it's amazing. Im able to carry on working, without the constant pain. I massage the refreshing gel (which is non greasy) into my knees in the morning and off i go. Been using this since early 2025

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Arthro Gel

I have just purchased a 2nd tube of arthro gel.
I have been using it for around 6 weeks now and found it helps with knee, shoulder and neck pain that I suffer with.
I would recommend it

7 September 2026
Unprompted review
Rated 3 out of 5 stars

Pestered by sales people

Received my order of ArthroGel this morning and by early afternoon received phone call from company asking questions like what made me bye it - really, I haven't even had chance to open the tube!!! Even if product makes a difference, will think twice about buying, if I'm going to be pestered by sales people - and withheld their number!

3 September 2026
Unprompted review
Tower Health logo

Reply from Tower Health

Hi,

Thanks for your feedback, and we’re sorry the call left you feeling this way.

We do call our customers after their first order to introduce their account manager, make sure they’ve made a good choice for what they’re looking for, and see if there’s anything else we can help with. Sometimes that might simply be advice on using the product, or suggesting something that may be a better fit.

The intention is always to offer a more personal level of service, rather than to pester you.

If you could drop our Customer Service team an email on cs@tower-health.co.uk, we’ll make sure your account is handled more diligently going forward - and without any further calls.

We hope you get on well with ArthroGel, and apologies again for getting off on the wrong foot.

Best wishes,
The Tower Health Team

Rated 4 out of 5 stars

I like the gel it seems to have helped…

I like the gel it seems to have helped me with hip pain , the patches seemed to make no difference and I struggle to keep them stuck to my skin . I have order more gel and will see how things go over next few months .

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company great service great…

Great company great service great products I’ve bought the cream which is marvellous and the patches which really work well great customer service will continue using them. Highly recommend I’ve had arthritis in my knee the last four years done everything nothing has worked only this. Highly recommend

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Great speedy service and a fantastic product!

My order for Arthrogel arrived very quickly and well packaged. The product is amazingly effective at reducing my joint and muscle pain - so much so that I have been able to reduce my painkillers and even managed a few days without taking any! When I noticed that my welcome gift had not been included with my delivery, I emailed them and they sent a replacement out immediately- great customer service!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Warranty

I have had cause to claim for a replacement breadmaker on extended warranty from Tower. Both Juliya and Joseph who dealt with this matter did so quickly and efficiently and I'm now looking forward to receiving my new appliance.
Excellent customer service.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

So Far so good.

I am now on to my second tube of the three that I purchased initially. So far my experience has been excellent. It actually seems to work. I have to admit I was surprised. I had been using Voltarol max strength on my hip for quite a while and also taking Ibuprofen. I developed a DVY in my leg due to another medication side effect and once on anti coagulants, I was told to stop the voltarol and ibuprofen. So I needed an alternative. I read about Arthrogel and was doubtful but decided to give it a try. So glad I did and so far so good.

It is also cheaper than Voltarol !

10 August 2026
Unprompted review
Rated 4 out of 5 stars

Great product

Great product, which works well for my lower back pain and also for my knees.
Using this gel has meant that I have been able to drastically cut down the amount of co-codamol and Ibuprofen I had previously been taking for the pain.
It's also easily absorbed and it has a pleasant peppermint smell.
The only downsides are the cost and the annoying and pushy follow up phone call I received before my order had even been delivered trying to persuade me to buy other products.
I have now blocked the number.

2 August 2026
Unprompted review

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