Hi Morgan,
Thank you for your review, and I'm terribly sorry to hear about this experience you've had. As a neutral marketplace, we want all shipments to go over a smooth as possible, and if something goes wrong we are here to open communication between you and the service provider in attempts to come to an agreed resolution.
If you haven't already, please feel welcome to contact our Member Support Team so we can do just that and open up a dispute for you. As our role is to help both sides communicate, any resolution would ultimately need to be between you and the service provider, but we are happy to help drive the conversation in that direction! You can reach us by phone at 800-698-7447, or by email at Support@uShip.com. We look forward to assisting you.