Good service in shop , arranged my online order but I received the wrong colour item . I ordered brown dress but I got black . Dress is nice in black but not what I wanted, computer error. Was ask... See more
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The trip to the shop was pleasant due to the sales assistant who was very helpful , friendly and ordered an item online for me. My first time visiting the wexford store. I always return to shops who h... See more
The sales girl in shop in pallivion lovely friendly polite girl didnt have my size in shop so ordered it for me came in.a few days excellent service girls name ELLEN got another jacket of her next day... See more
I hadn’t heard of Vila but spotted the perfect jumper on their website and took a chance in ordering. So glad I did, lovely yellow open knit on trend jumper. Arrived quicker than expected, great quali... See more
Company details
About VILA Online Shop
Information provided by various external sources
The design philosophy of VILA is based on a feminine approach to fashion, uniting femininity with fashion and trend insights and adding a bit of sensuality. Every single style that leaves our hands is made with a passion to create something to be proud of, and to enable someone to be proud to wear it. We strive for high quality in everything we do, through working with the best possible materials, and carefully selecting every single bit and piece of each design.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.vila.com
4.5
Excellent
17k reviews
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The trip to the shop was pleasant due…
The trip to the shop was pleasant due to the sales assistant who was very helpful , friendly and ordered an item online for me. My first time visiting the wexford store. I always return to shops who have friendly, helpful staff.
29 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
good products and good quality for…
good products and good quality for price but sadly a terrible like truly terrible customer service no one answers and they just give out ai replies….
29 May 2026
Reply from VILA Online Shop
Hello,
Thank you for your feedback.
We're pleased to hear that you were happy with the products and their quality. At the same time, we're very sorry to hear that your experience with our customer service did not meet your expectations.
We understand how frustrating it can be when you're looking for assistance and do not receive the response you were hoping for. We are currently experiencing a high volume of inquiries and are working hard to respond to all customers as quickly as possible.
Thank you for taking the time to share your experience with us. Your feedback is valuable and helps us identify areas where we can improve.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
Great service
28 May 2026
No customer service after failed delivery
I received only 2/3 items. I paid for all 3. I got a formula to fill for refund, but else no service or answers and customer service doesn't reply via e-mail and the chat tells me every day, during opening hours, that I am writing outside office hours. Seems no-one is actually there and the bot doesn't understand a thing.
24 May 2026
Reply from VILA Online Shop
Hello,
Thank you for reaching out and for sharing your experience. We are sorry for the confusion regarding your order and the missing item.
It is possible that the item was cancelled due to it being sold out, but we will review your case in detail. We will get to your request shortly and assist you further with a resolution.
Kind regards,
Customer Operations
BESTSELLER Online Stores
Quick delivery and satisfying products
Quick delivery and satisfying products, in compliance with the site
23 May 2026
Jacket arrived quickly
Jacket arrived quickly. Very pleased with it and it was reduced in price!
26 May 2026
Gorgeous clothes and great delivery…
Gorgeous clothes and great delivery service. 5 ⭐️ as always
25 May 2026
I got my delivery very quick and I am…
I got my delivery very quick and I am very satisfied about that.
25 May 2026
Ordered in the shop in limerick
Ordered in the shop in limerick, staff assistant was very helpful and made me aware of the free shipping. Top is fantastic quality
24 May 2026
The order arrived in time.The jeans are…
The order arrived in time.The jeans are very good quality and fit. I have ordered another pair in a different colour. I am very happy with the purchase.
24 May 2026
I received a damaged pullover
I received a damaged pullover, clearly was already worn by somebody else, so I returned it. I agree to pay 2,99€ return cost if the article is not what you expect or size is not good, but it's not fair having to pay this fee when you need to send something back that was damaged in the first place. If this article would have been checked out before sending it to the next customer, I wouldn't have received something damaged and no need to sending it back!
15 May 2026
Reply from VILA Online Shop
Hello,
Thank you for your feedback.
We are very sorry to hear that you received a damaged pullover and completely understand your frustration. This is not the experience we want for our customers, and we apologize for the inconvenience caused.
An agent from our Customer Service team will contact you shortly to help find a solution..
We wish you the best and remain at your disposal through our Help Center under ''Contact'' on our website.
Best regards
Customer Operations
Needed to change trousers as picked up…
Needed to change trousers as picked up wrong size. Went to change trousers in Wexford store. Very helpful young lady who ordered on line and had them shipped to my home address as the trouser I wanted was not in stock. Trouser arrived within one week
15 May 2026
Great in store assistance from staff…
Great in store assistance from staff and help ordering online when needed
15 May 2026
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