Good service in shop , arranged my online order but I received the wrong colour item . I ordered brown dress but I got black . Dress is nice in black but not what I wanted, computer error. Was ask... See more
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The trip to the shop was pleasant due to the sales assistant who was very helpful , friendly and ordered an item online for me. My first time visiting the wexford store. I always return to shops who h... See more
The sales girl in shop in pallivion lovely friendly polite girl didnt have my size in shop so ordered it for me came in.a few days excellent service girls name ELLEN got another jacket of her next day... See more
I hadn’t heard of Vila but spotted the perfect jumper on their website and took a chance in ordering. So glad I did, lovely yellow open knit on trend jumper. Arrived quicker than expected, great quali... See more
Company details
About VILA Online Shop
Information provided by various external sources
The design philosophy of VILA is based on a feminine approach to fashion, uniting femininity with fashion and trend insights and adding a bit of sensuality. Every single style that leaves our hands is made with a passion to create something to be proud of, and to enable someone to be proud to wear it. We strive for high quality in everything we do, through working with the best possible materials, and carefully selecting every single bit and piece of each design.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.vila.com
4.5
Excellent
17k reviews
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Lovely design (priority number one)
Lovely design (priority number one), fair quality, convenient prices, very swift delivery !
15 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from VILA Online Shop
Hi,
Thank you for taking the time to share your feedback.
We are sorry to hear that your delivery took longer than expected. We understand how disappointing delays can be when you are waiting for your order to arrive.
Please accept our sincere apologies for any inconvenience this may have caused.
We appreciate your patience and thank you again for sharing your experience with us.
Best regards,
Customer Operations
The sales girl in shop in pallivion…
The sales girl in shop in pallivion lovely friendly polite girl didnt have my size in shop so ordered it for me came in.a few days excellent service girls name ELLEN got another jacket of her next day excellent service great shop
12 May 2026
Very quick and efficient
Very quick and efficient. Arrived ahead of delivery date. Love the dress too.
11 May 2026
Lovely dress
Lovely dress, drapes nicely over troublesome middle section. Love the colour!
10 May 2026
As described and arrived on time.
Arrived fairly promptly. Very pleased with the cardigan - lovely colour and softness though haven't yet washed it.
9 May 2026
A pretty top for warmer days/nights
A pretty top for warmer days/nights. Good quality and fit.
9 May 2026
Good service, not always great quality of textile
It was easy to make the order and make a partial return. I hate to make returns, but unfortunately the quality of part of the items was worse than expected.
3 May 2026
Reply from VILA Online Shop
Hi,
thank you for taking the time to share your feedback with us.
We are happy to hear that placing your order and making a partial return was easy. At the same time, we understand how disappointing it is when some of the items do not meet your expectations in terms of quality.
We are very sorry for any inconvenience this may have caused and that part of your order did not live up to your expectations.
Unfortunately, we are not able to find a specific case in our system based on the information shared in your review. However, if you still need any assistance, please do let us know or feel free to contact us through the contact form on our website.
Thank you again for your feedback and for taking the time to write to us. We wish you all the best.
Best regards,
BESTSELLER online shops
Customer Operations
Service with a smiles .
I was returning items and ordering another size .It was all completed by your assistant in your Wexford store with a smile .and I left the store with a smile also.
2 May 2026
Delivery service on time & very…
Delivery service on time & very knowledgeable staff in the shop as i had a return item.
5 May 2026
Excellent service
5 May 2026
I am delighted with my purchase
I am delighted with my purchase. Clothes and sizes are exactly like in the picture. I highly recommend this shop.
5 May 2026
I received the item promptly but when I…
I received the item promptly but when I took the dress out it looked like it had been worn before. It was so creased and one sleeve was inside out.
I cannot wear it as I have to have it laundered and pressed. Not a very satisfactory quality
4 May 2026
Reply from VILA Online Shop
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about the condition in which the dress arrived. We completely understand how disappointing this must have been, especially when the item did not feel fresh and ready to wear.
Please accept our sincere apologies for the inconvenience caused. This is certainly not the quality experience we aim to provide, and your feedback will be shared with our teams as we continuously work to improve our product handling and quality standards.
Thank you again for bringing this to our attention.
Best regards,
Customer Service Team
God service
2 May 2026
Everything great
3 May 2026
New dress that had been worn!
Received my dress in new packaging but very clear it had been worn. Stsnk of perfume and b.o. and I have to pay to return it?!
1 May 2026
Reply from VILA Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We understand how unpleasant it must be to receive an item that appears to have been worn and is not in the expected condition.
We sincerely apologize for any inconvenience this may have caused.
We were not able to locate a case related to this, but we will reach out to you via email so we can look into this further and assist you, including regarding the return.
Thank you again for your feedback, and we wish you the best.
Best regards,
BESTSELLER online shops
Customer Operations
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