Vinyl Flooring UK Reviews 

275
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company from start to finish. Customers frequently praise the remarkably fast delivery services and the exceptionally secure packaging, which ensures that delicate items always arrive in pristine condition ready for home installation. People also love the highly competitive prices and the fantastic overall quality of the flooring products available on their clear website. Some reviewers were not happy with unexpected delivery delays and frustrating logistical issues regarding incorrect items being sent out repeatedly. A few consumers additionally noted frustrating problems with damaged products discovered upon unrolling or poor handling by couriers during transit.

What people talk about most

Product

Customers expressed great satisfaction with the product, frequently highlighting the high quality, soft feel,... See more

Delivery service

People report positive experiences with delivery service, noting that orders arrive promptly and well... See more

Quality

Clients share positive opinions on quality, frequently praising the thick and sturdy materials that are easy... See more

Order

Reviewers highlight positive aspects of order processes, noting that placing an order is simple, transparent,... See more

Price

Consumers find price to be a major source of satisfaction, frequently praising the competitive rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered our flooring a few weeks back We have laid it this week and realized we had ordered less than we should have. I went back online to order one more box but it had been discontinued. I had... See more

Rated 5 out of 5 stars

Order #V0038108 Delivery was prompt and direct with full notifications. The product was high quality and laid well. It looks smooth on the floor over plywood now the job is done. I am very pleased!

Rated 5 out of 5 stars

Order ref V0032722. Easy and clear ordering, very quick despatch and delivery was also quick and efficient. Product ordered seems good quality. Very happy and would definitely use again.

Rated 5 out of 5 stars

Delivery was quick and delivered to door by parcelforce , vinyl is excellent quality for the price I paid , only for a hallway which has high traffic so didn’t want to spend too much , several peop... See more


Company details

Written by the company

1000s of latest Vinyl flooring designs. Massive Savings with Up To 60% OFF. Guaranteed Best Prices. Free UK Delivery. Easy Return Policy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

275 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(275)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well advertised

Well advertised
Purchased herringbone vinyl as thicker than most and price was excellent. Very quick delivery
Looks amazing loads of compliments would definitely buy again

5 October 2026
Unprompted review
Rated 5 out of 5 stars

2 pieces for our 2 bathrooms

I ordered 2 pieces for our 2 bathroom refurbs!
Both pieces came well packaged by courier. They were easy to lay and the quality is right up there.
Thank you.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

I mistakenly believed that I had received the wrong flooring, as the protective material around the end of the roll looked completely different from the product I had ordered.

Anurag and the team handled the situation brilliantly. They responded professionally, investigated the issue and arranged an immediate replacement so that my building work would not be delayed. It later became clear that the flooring was correct and that the apparent difference was simply additional protection to prevent the roll from being damaged in transit.

Despite the misunderstanding being entirely mine, they were patient, helpful and prepared to resolve the matter without hesitation. That level of customer service deserves recognition. I would happily recommend Vinyl Flooring UK and would certainly buy from them again.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Ordered this vinyl

Ordered this vinyl, wasnt sure what to expect for the price but the quality is fantastic, fast delivery as well. Will be back for more.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

APPALLING.... AVOID!!!

I called customer services twice and the Indian man who answered was dedicated only to one thing, and that was getting off the phone so he didn't have to put any effort into the sale. I asked him three times where he was refusing to help me and he said because it's the shot protocol for me to send my queries in via email. I told him my request was very simple and that I was looking for three mil bathroom vinyl flooring which was anti-slip. You could tell he just wanted to get off the phone and continue with doing whatever he was doing which I found infuriating. I insisted that he helped me and that's largely because of my dyslexia. Reluctantly he helped me and I directed me to a piece of lino that was completely different to what I had asked. He then said if you want any more help you have to email. He's denied that he was the right department even though on the website it advertises that exactly number as customer services. I think this is what you get when you call a budget floor company.... you get treated like a budget person. They have definitely lost my business, and I hope they lose yours.

21 September 2026
Unprompted review
Vinyl Flooring UK logo

Reply from Vinyl Flooring UK

Hi Kiana,

Thank you for sharing your feedback, and we sincerely apologise for any frustration caused during your call with our team.

We did try to assist with your request for a wood-effect vinyl. As we have a wide range of designs, checking availability would require us to contact our suppliers, and with multiple calls in the queue, it was not practical to check all the options and provide accurate details during the call. We therefore suggested that you email us so our relevant teams could check the designs and stock and provide you with complete information.

We also provided you with a product code for a wood-effect vinyl towards the end of the call, before the call was disconnected.

We are truly sorry if our process came across differently from our intention. We were simply following the procedure to ensure we provided you with accurate information. We also tried calling you again yesterday morning to apologise and assist further, but unfortunately the call was disconnected as you didn't want to discuss anything .

We genuinely appreciate your feedback and hope we can have the opportunity to provide you with a better experience.

Kind Regards
Vinyl Flooring UK

Rated 5 out of 5 stars

Brilliant service for the limited

Brilliant service for the limited
Packs I ordered and it still come promtly despite My small order and each corner of the lvt was further covered with foam to ensure no broken endges I feel this was very brilliant quality control to ensure more safe arrival to me and no complaints

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Order number V0037193 This is third…

Order number V0037193 This is third time I have bought my vinyal flooring from flooring uk . I had just done my bathroom flooring and it’s absolutely gorgeous down . The vinyl is really thick and feels so soft when you walk on it . I would highly recommend from buying from uk flooring I’m definitely gone get more flooring Thankyou again happy customer 😊

21 August 2026
Unprompted review
Rated 5 out of 5 stars

I found a great selection of vinyl…

I found a great selection of vinyl flooring, including some wacky options. I shopped around but could not improve on the selection or the prices so I ordered for two rooms, order #V0037268, and they arrived a few days later. The process was easy and communication was efficient. Very happy to have used Vinyl Flooring UK and recommend.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Order #V0037557

Order #V0037557 - Nice and easy transaction, the website was easy to navigate and had a great range. Delivery was quick and the flooring is good quality. Very happy thank you.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Really pleased

Really pleased. Fast delivery. Great price. Fantastic product. Absolutely love my new flooring. 🌟🌟🌟🌟🌟

V0036935

8 July 2026
Unprompted review

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