Called Wessex Water for an emergency call out for blocked sewage line in the street which caused waste water flooding on our property. Ryan & Joe were professional, friendly & were great at... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Darren was outstanding! My experience was similar to that in Mrs Cole’s review. Wessex Water were very quick to respond and contacted me by telephone pretty much immediately after I reported the issu... See more
Company replied
sewage drain blocked and overflowing.. Reported (call centre answered quickly and very user freindly)... jetting team arrived within 2 hours, amazing... Paul was exceptional... Reassuring, freindly..... See more
Company replied
Heavily blocked sewer/drains. Wessex Water responded very quickly within two hours of a call-out. The young man called David Coles quickly reviewed the situation and started to clear the severe block... See more
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Company details
About Wessex Water
Written by the company
Every day we treat and supply 275 million litres of water and collect, recycle and dispose of millions of litres of waste water safely back into the environment.
Our three million customers live in south west England including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire.
As well as delivering essential services, we also support communities throughout our region by offering free resources to schools and colleges and providing financial and volunteer support to local charities.
Our customers rate our services highly and we are recognised by the regulator Ofwat as one of the top water and sewerage companies in England and Wales.
We love to receive customer feedback - good and bad - as it helps us to continually improve our services.
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Contact info
Claverton Down Road, BA2 7WW, Bath, United Kingdom
- 0345 600 4 600
- www.wessexwater.co.uk
4.5
Excellent
15k reviews
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Wessex Water are the best.Water are customer friendly and…
Wessex Water are customer friendly and very professional. Thank you all very much for your help. 10/10
8 October 2026
Unprompted review
We reported a drain problem which was…
We reported a drain problem which was also affecting our neighbours. The technician was with us and our neighbours very quickly and cleared the blockage on our neighbours property and then checked our drains were clear too. Very professionally done and we were very pleased with his service and the quick response.
10 October 2026
Unprompted review
Prompt attendance to water leak
1 October 2026
Blocked drains
Ricky N was amazing. Our drains were very backed up and he sorted the issue very promptly. Literally turned up 20 minutes after we reported the issue. Great service. Ref 065111605001
10 October 2026
Unprompted review
A job well done
Called out Wessex Water to clear a blockage in our drain. Ricky Nelmes did a great job and got it cleared very quickly. He also did a great job reversing his vehicle and trailer near enough to our awkward-to-get-to property to do the job. Very impressed all round by his manner and professionalism. A job well done and I'm impressed by the service given by Wessex Water.
10 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Notified Wessex water of sewerage…
Notified Wessex water of sewerage overflow, very prompt response & action within a couple of hours of reporting from Engineer Dean Walton. Excellent service.
9 October 2026
Unprompted review
Reply from Wessex Water
Hi Nicola, thanks for leaving us a review.
It's great to hear that Dean was able to get things sorted nice and quickly for you. We pride ourselves on delivering a five-star service, so I'm pleased this was no exception.
I'll be sure to pass your kind comments on to Dean, and I'm sure he will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Sewer Blocked - Great Service
We had a sewer that was blocked and leaking onto the driveway. Initially I used 'chat' online (at around 1100) which was very efficient. Toby (engineer on site) contacted me and explained what the problem was and how he was going to deal with it (around 1430). The blockage was cleared and picture sent of the trimming back. Overall a great service that was really appreciated. Keep up the good work.
30 September 2026
Unprompted review
Reply from Wessex Water
Thanks for the five-star review, Graham
I'm pleased to hear our online chat service was efficient and that Toby kept you informed throughout, explaining the issue and getting it resolved quickly.
Your feedback will be passed to Toby, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Reply from Wessex Water
Hi there Robert, thank you for your kind review. We're delighted to hear that you found our team helpful. If we can help further in any way, please don't hesitate to get in touch. Sammie 😊
Georgia
Georgia, my contact, was exceptionally helpful and patient. She directed me to the potential problem, and quickly organised a technician to visit. She also noted I wouldn't be in during certain hours and instructed the technician to call first. Overall very satisfied.
8 October 2026
Reply from Wessex Water
Hi David, thank you for leaving us a review.
I'm so pleased Georgia was exceptionally helpful and patient during your live chat yesterday. We pride ourselves on delivering the best customer service possible so I'm glad this was no exception.
Your feedback will be passed to Georgia, and I am sure she'll will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Very helpful with people who is…
Very helpful with people who is struggling and needs that little advice on things very nice people on the other end as well
8 October 2026
Reply from Wessex Water
Good morning Maria 😊, thank you for leaving us your review. It's great to hear that our friendly team were able to provide the support and guidance you needed. I'll be sure to share your kind feedback with the team. If there's ever anything else we can do to help, please don't hesitate to get in touch. Sammie
Called Wessex Water regarding blocked…
Called Wessex Water regarding blocked sewer between me and neighbour.
Darren Way arrived early afternoon, he was very professional in diagnosing the problem and resolving the issue.
Darren explained everything he was doing to resolve the problem, excellent service.
Job reference 065103126001
Many thanks
Dave
8 October 2026
Unprompted review
Reply from Wessex Water
Hi Dave, thanks for the five-star review and for your kind feedback.
I'm so pleased Darren could help with the drainage problem at your property whilst also explaining all he had done to try and resolve the issue.
You feedback will be passed to Darren, so I'm sure he'll be pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
The person I spoke to was very helpful…
The person I spoke to was very helpful and polite.
8 October 2026
Reply from Wessex Water
Hi there 😊, thank you for your review. We're pleased to hear that you found our team helpful and polite. Do come back to us if you need anything else. Sammie
Emergency call out to overflowing…
Emergency call out to overflowing public sewer on Stony Street in Frome. Workers arrived within the hour and carried out essential, if not extremely smelly and unpleasant, unblocking and cleaning action. Young guy was extremely helpful, informative and had a great sense of humour considering the nature of the work.
Site disinfected and left spotless on departure
7 October 2026
Unprompted review
Reply from Wessex Water
Hi Martyn, thank you for taking the time to leave us a review.
I'm pleased to hear our team responded so quickly and that they were able to resolve the issue efficiently. I'll be sure to pass on your kind comments.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Emma
A great service
A great service! Chatted online at 8.15am to Georgie regarding my loose drain cover on my drive, she was very helpful. Their surveyor arrived within 3 hours and placed a barrier around it, he the advised that the workmen would be arriving tomorrow to complete the work! A great service 😊
8 October 2026
Reply from Wessex Water
Hi Victoria, thank you for your review.
It's great to hear that Georgie was able to get things sorted nice and quickly for you. We pride ourselves on delivering a five-star service, so I'm delighted this was no exception. I'll be sure to pass your kind comments on to Georgie and the team.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Emma
Once on chat I was guided through the…
Once on chat I was guided through the set up of the account without even speaking to anyone. Was a bit off putting at first as I tried to phone but as premium rate I ran out of phone data.
7 October 2026
Reply from Wessex Water
Hi, thank you for taking the time to leave your review. We're pleased to hear that you had a positive experience with us and that everything was made straightforward for you. I'm sorry to hear you had difficulty contacting us by phone. Calls to our 0345 number usually cost the same as standard UK landline numbers, although charges can vary depending on your telephone provider. If you need anything else, please let us know. Sammie 😊
Outstanding service by Chris and Tyrone (Lynwood’s)
Outstanding service by the two engineers who have worked extremely hard over two days to repair an outside sewage drain which had been severely damaged by tree roots. The drain and manhole cover have both received new parts and the end result is outstanding.
Very happy with what they achieved - a very professional finish too.
The job reference is 6645286
The two engineers were Chris and Tyrone
7 October 2026
Unprompted review
Reply from Wessex Water
Hi Lorraine, thank you for taking the time to share your feedback.
Providing excellent service is important to us, so it's wonderful to read your kind comments about the work completed and the outcome achieved. Your feedback will be passed to Chris and Tyrone, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Emma
Chris and Tyrone of Lynwood’s carried…
Chris and Tyrone of Lynwood’s carried out this difficult task with skill and tenacity. The roots were hard and large and they worked well to clear them. When one root proved impossible an alternative solution was achieved.The finish was very tidy and clean. Well done.
7 October 2026
Unprompted review
Reply from Wessex Water
Hi Diane, thank you for your feedback
We're committed to delivering the best possible service, so it's lovely to hear how pleased you were with the outcome. I'll be sure to pass on your kind words to Chris and Tyrone.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Emma
Reply from Wessex Water
Hi Matthew, thanks for your five-star review and for these kind words.
It's a pleasure to hear our service was quick and efficient. Our live chat team are always happy to help.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Emma
Ryan came to check my water
Ryan came to check my water, he was polite, friendly and professional. He explained what he was doing each step of the way.
Thank you
5 October 2026
Unprompted review
Reply from Wessex Water
Hi, thanks for leaving us a review.
It's great to hear that Ryan was friendly, professional, and kept you informed throughout the visit. I'll be sure to pass your kind comments on to him.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Emma
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