My specific query , request was dealt with promptly and with care. Good , top quality products can be found here , from classic collections to one off , unique commemorative issues. My proble... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My questions about collections were answered by CS. Was number 9 in queue on the telephone before getting through. Information should be available on the website it emailed after placing an order then... See more
Company replied
Mark from customer services was amazing. He was very polite and helped me sort out a problem in no time at all and really put my mind at rest. Wonderful company to buy from too, fabulous quality, regu... See more
Company replied
Call handler dealt with my enquiry friendly and efficiently. Listened to myself and gave me recommendations, to take , I am returning items, folder and 2 50ps coins as on a tight budget as I am... See more
Company replied
Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.7
Average
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Telephone contact
The questions about the item were answered.
Payment options were explained if I wanted to order.
There was actually no expectation to order the product which was a plus.
A good service.
28 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such positive feedback.
We’re really pleased to hear that your questions were answered clearly and that the payment options were explained in a helpful way. It’s especially great to know that you felt no pressure to place an order – providing a relaxed and informative experience is exactly what we aim for.
We truly appreciate your kind comments and are always here if you need any further assistance.
Assistant was polite
Assistant was polite, helpful and did not pressure me
28 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind feedback.
We’re delighted to hear that our team member was polite, helpful, and made you feel comfortable without any pressure. Providing a friendly and supportive experience is very important to us, so it’s great to know this was reflected in your interaction.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch – we’re always here to help.
Nightmare
Nightmare experience. I ordered a single coin, but somehow ended up subscribed. I cancelled the subscription straight away, yet another package still arrived, asking for over £30 for two 50p coins that simply aren’t worth it. After receiving a second letter, I even tried to pay just to sort it out, but their website wouldn’t let me. I honestly have no words, just hope this gets resolved soon. Safe to say, this will be the last time I buy anything from this company.
28 April 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and understand how frustrating this must have been.
When a subscription is cancelled, there are rare occasions where the next delivery has already been prepared for dispatch, which may be why you received an additional package. We’re sorry if this wasn’t made clear at the time and for any inconvenience caused.
We’d really like to get this resolved for you as quickly as possible. We’ve requested your details through Trustpilot so we can assist you directly with arranging the return of the unwanted items and ensure everything is sorted properly for you.
Thank you for bringing this to our attention, and we hope to put this right for you soon.
Great quality of coins
Great quality of coins, and any problem is sorted straight away
28 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review.
We’re delighted to hear that you’re happy with the quality of our coins and that any issues you’ve experienced have been resolved quickly. Providing high-quality products alongside efficient and helpful service is very important to us, so it’s great to know we’re getting this right.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch – we’re always here to help.
Prompt and friendly service
Prompt and friendly service. Nothing was an issue to return goods
28 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a lovely review.
We’re really pleased to hear that you found our service prompt and friendly, and that your return was handled with ease. Making the process as simple and hassle-free as possible is very important to us, so it’s great to know we met your expectations on this occasion.
If there’s ever anything else we can help with, please don’t hesitate to get in touch – we’re always happy to assist.
I was very happy with my order from…
I was very happy with my order from Westminster collection great value for money if you got any questions or problems the customer care service are very happy to help I highly recommend especially if you’re a coin collector
24 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a wonderful review!
We’re delighted to hear that you were happy with your order and felt it offered great value for money. It’s especially pleasing to know that our customer care team made a positive impression – being friendly, helpful, and supportive is at the heart of what we do.
Your recommendation means a lot to us, particularly coming from a fellow coin collector. We’re so glad you enjoyed your experience and we look forward to assisting you again as you continue to grow your collection.
Thanks again for your kind words!
Very friendly and efficient telephone…
Very friendly and efficient telephone operator. The wait for an answer was a little frustrating.
27 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your review.
We’re really pleased to hear that you found our telephone operator friendly and efficient – we’ll be sure to pass your kind comments on to the team.
We’re sorry, however, that you experienced a longer wait time than expected. We understand how frustrating that can be and are always looking for ways to improve our response times.
If you need any further assistance, please don’t hesitate to get in touch – we’re always happy to help.
Another poorly advertised coin…
Another poorly advertised coin collection with a monthly sign up contract.
26 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your feedback.
We’re sorry to hear that you feel this way about our coin collections and subscription service. We always aim to be transparent, and details of any associated subscription are provided on the product page, throughout the checkout process, and in the order confirmation.
Our collections are designed to be flexible, with no obligation to continue, and can be cancelled at any time either through your online account or by contacting our customer service team. If you ever receive an item you weren’t expecting, you’re also covered by our 30-day free returns policy.
We appreciate you sharing your concerns, as feedback like this helps us continue to improve how we communicate with our customers. If there’s anything we can assist you with, please do get in touch.
Very helpful and polite
Very helpful and polite. Solved my request immediately.
Thank you
27 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review.
We’re really pleased to hear that you found our team helpful and polite, and that your request was resolved so quickly. Providing a friendly, efficient service is very important to us, so it’s great to know we delivered on that for you.
If you ever need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
My horrible experience at Westminster collection
Hello, my experience at this "Westminster collection" went horrible due y the fact that I put 14 things for 30 pounds in my cart and when I tried to register apparently I already made an account so I checked my emails if I did register and no email enquiring about it, so I made an account for a test and still said I made an account. So as the normal person who would, I pressed forget password and checked my email and yes they sent a link but when I pressed it, It said that it didn't EXIST? So I tried to register again and another error took me back to the same sign in page and now I couldn't even sign in or register which means I couldn't buy the product flip you and your stupid Westminster collection for wasting my time.
26 April 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been when you were trying to place your order.
Unfortunately, we did experience some technical issues with our website around the time you described, which affected account access and password reset links. These issues have now been resolved, but we sincerely apologise for the inconvenience and time this caused you.
What you’ve described with the account registration and password reset not working is certainly not the experience we want for our customers. We appreciate you bringing this to our attention, as feedback like yours helps us improve.
If you’re still interested in placing your order, we’d really like the opportunity to help you directly. Please could you get in touch with our customer service team via email or phone so we can resolve the account issue for you quickly and ensure everything is working as it should.
Thank you again for your feedback, and we’re very sorry for the frustration caused.
Absolutely awful experience.
Absolutely awful experience.
Having been a account customer since 2023 and ordering many coins and gold bullion, I have to say the last experience is awful.
I purchased a titanic coins in march as a birthday gift and it was lost in thr post. Not the envelope, the actual coin was lost due to very bad packaging. I captured the post man on our cctv delivering a opened white envelope from Westminster coins. The coin was missing along the way and it was clear the envelope used was not fit for purpose. I called Westminster coins and they offered a replacement.
The coin was alleged to have been send but again nothing has arrived.
When I called them they said to allow 2 weeks for delivery.
I now have to wait another 5 working days before calling to get a refund for a coin that won't turn up AGAIN.
I will in future source coins from other online sellers that will send out the coin as per the order.
Awful experience and needless to say I will be closing my account with Westminster coins once my refund has been received.
9 March 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your recent experience, especially as a valued customer since 2023. This is certainly not the level of service we aim to provide.
We completely understand how frustrating and disappointing this must be, particularly as the coin was intended as a birthday gift. The situation you’ve described regarding the packaging and the item going missing in transit is very concerning, and we sincerely apologise for the inconvenience caused. It’s also disappointing to hear that the replacement has not arrived as expected.
While we do ask customers to allow time for deliveries and replacements, we appreciate that in this case you’ve already experienced delays and this has added to your frustration. Your feedback regarding our packaging has been noted, as we are always looking at ways to improve and prevent issues like this from happening.
Please do get back in touch with our customer service team once the advised timeframe has passed so we can ensure your refund is processed as quickly as possible. We’re truly sorry that this experience has led you to consider closing your account, and we regret that we’ve let you down on this occasion.
There to help
Always willing to help, give good advice and responsive to any queries.
22 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your kind feedback. We’re delighted to hear that you found our team helpful, responsive, and able to provide good advice when needed.
Providing a friendly, knowledgeable, and efficient service is at the heart of what we do, so it’s wonderful to know this has been reflected in your experience. Your comments are greatly appreciated and will be shared with the team.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch – we’re always happy to help.
Reply from The Westminster Collection
Thank you for your kind review!
We’re really pleased to hear you had a positive experience with us. Your support means a lot, and we look forward to helping you again in the future.
Save your money
Save your money. Useless coins and once you purchase they scam you into a subscription and take money from you account. DO NOT BUY is my advice.
15 April 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We want to reassure you that our intention is never to mislead or “scam” customers. When a product is part of a collection, details of the subscription are provided on the product page, during the checkout process, and in the order confirmation so customers can make an informed decision before purchasing.
All of our collections are completely flexible, meaning you can cancel at any time by contacting our customer service team or through your online account. If you ever receive an item you weren’t expecting, we also offer a 30-day free returns policy, allowing you to return it for a full refund.
We’re sorry this wasn’t clear in your case, and your feedback is really important in helping us improve how we communicate. If you would like us to look into your account or resolve anything further, please don’t hesitate to get in touch — we’re always here to help.
Great and lovely kind helpful people on…
Great and lovely kind helpful people on your customer service team. No problem in resolving the issue. It was sorted immediately after many frustrating interactions with your website and online portals. Please make your customers aware of your customer service phone number easier.
22 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind words about our customer service team – we’re really pleased to hear that your issue was resolved quickly and that you found the team helpful and supportive.
We’re sorry to hear that your experience with the website and online portals was frustrating prior to getting in touch, but it’s great that our team were able to step in and assist straight away. Providing a smooth and easy experience is very important to us, so your feedback is truly valuable.
We also appreciate your suggestion about making our customer service phone number easier to find. This is helpful feedback, and we will certainly take this on board as we continue to improve our service and accessibility for all customers.
If there’s ever anything more we can help with, please don’t hesitate to get in touch – we’re always here to help.
Subscription scammers
Scammers! Will sign you up to a subscription and charge your account. Scummy behavior
Update: They charged me £28.98 for what turned out to be £15 worth (ebay sold items) of 50p coins from sets completely different to my original order, and flagged my review as "harmful or illegal content". I take pride in harming scammers profits and I hope many people see this review.
22 April 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to read your comments and understand how frustrating and upsetting this situation feels.
We want to reassure you that our intention is never to mislead or sign customers up without their knowledge. When an item is part of an ongoing collection, this is outlined on the product page, during checkout, and in the order confirmation. However, we’re sorry that this wasn’t clear in your experience.
Subscriptions are completely flexible and can be cancelled at any time, and any items received are covered by our 30-day returns policy for a full refund.
We would really like the opportunity to look into this for you and help resolve things. If you contact our customer service team, we can review your account, explain what’s happened, and arrange any cancellation or refund as needed.
Your feedback is important to us, and we’re here to help put this right.
Do not use this company
Do not use this company. I made what I believed was a one-off purchase for a coin, only to later discover I had been signed up to a subscription without clear consent. There was no obvious or transparent explanation of any ongoing fees during the checkout process.
To make matters worse, they then took an additional £28 from my account. The lack of transparency around their subscription is extremely concerning.
I strongly advise others to avoid this company and be very cautious, as their practices feel misleading and unfair.
21 April 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience, and we appreciate you taking the time to share this feedback.
We want to reassure you that it is never our intention to mislead customers. Details of any Subscription Introductory Offer are provided on the product page, during the checkout process, within the order confirmation email, and again in the information sent with the first delivery. The ongoing monthly cost is also shown on the product page.
We’re very sorry this wasn’t clear in your case, and we understand how concerning unexpected charges can be. Please be assured that all subscriptions are completely flexible and can be cancelled at any time through your online account or by contacting our customer service team directly.
All items are covered by our 30-day returns policy, so if you’ve received anything you weren’t expecting, you can return it free of charge for a full refund.
Your feedback is extremely important to us, and we will use it to continue improving how we communicate subscription details. If you would like us to look into your account and resolve this for you, please don’t hesitate to get in touch — our team will be more than happy to help.
Very helpful
21 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review!
We’re really pleased to hear that you found our service helpful. Our team always aims to provide friendly and knowledgeable support, so it’s great to know this made a positive difference to your experience.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch – we’re always happy to help.
Polite and fast responce to my request.
Polite and fast responce to my request.
Super product knowledge.
21 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review.
We’re really pleased to hear that you found our response polite and prompt, and that our team’s product knowledge met your expectations. Providing helpful and efficient service is very important to us, so your feedback is greatly appreciated.
We’ll be sure to share your kind comments with the team.
Freindly people.
I have found the staff, anyone in the office, very helpful and supportive. Also friendly at least l have a laugh with them. Thank you all for your help and time. And patience.🤗🤗🤗
21 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you so much for your kind words.
We’re delighted to hear that you’ve found our team helpful, supportive and friendly – it really means a lot to us. Creating a positive and welcoming experience for our customers is at the heart of what we do, so it’s wonderful to know you’ve even shared a laugh with the team along the way!
We truly appreciate your patience and your continued support, and we’ll be sure to pass your lovely feedback on to the team.
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