Wiggle.com Reviews 3,488

Received our purchase within a week (we’re in NZ). Awesome service

high discount is good!

I really dislike the shipping methods. £4.99 for basic shipping which on average takes 5-6 days to arrive from placing order. It feels like wiggle is in managed decline. Shame as it used to be the go to place for cyclists.

I bought $106 Bib shorts + $11 shipping. There shipping service wants an additional $66 for taxes & duties. There is no way to contact wiggle.com. No customer service.

Great way to purchase cycling gear, fast and trouble free.
Thanks

Paid for next day delivery, as is far too common Evri has failed, wiggle need to consider changing courier especially as they charge £8:00 pound for this poor service.

Wiggle is my go to for cycling clothing and accessories (birthday shopping for my brother!).
Great quality products and quickly delivered.

No mention of tariffs having to be paid till you get a bill to receive your product the tariffs were nearly half the price of the items orderes

Delivery is still not here. Not surprised though as Evri are rubbish. I’m looking forward to it being thrown at the house when [if] it finally arrives

Lovely cycling tops , excellent value

On time hassle free and well mannered

I kept a few items but had to return three. Discovered you have to organise your own returns at your own expense. Items returned had either been tried on once for size and fit or only been taken out of packaging (which was not all intact) and at glance decided it was not the right fit / not quite what we were after. On return, two out of three items were refunded. The last item we were told that after careful consideration, they would not refund for one of the items returned but did not give any reason. After explaining that this particular item had not been tried on by my daughter( who took one glance at the item and denied to even consider wearing it), they still would not refund. Not impressed with their returns or customer service.

Like the sizes and in stock beside each shoe.
Sadly they use Evri.
Expecting parcel today but it’s not left the depot yet.

Ordered. Size 12 to 14 Mens trainers socks. Packaging is correct, socks are kids 12 size.

Now I have to pay for delivery to have them changed.

Informative and easy-to-navigate website, and good prices.

So sad to see what was an excellent sports equipment retailer go down the pan since Frasers Group got their hands on Wiggle.

I've been a customer for 10+ years and their DHB brand was always my 'go to' option. But my recent experience buying a simple pair of bib shorts means I'll never shop with them again.

The product quality was atrocious compared to what used to be on offer and when I returned them for a refund (I tried them on and they were too small) Wiggle refused to pay up, claiming I'd 'worn' them, How you are supposed to check the fit without trying them on, they didn't explain!

I sent a formal complaint but they refused to budge so sadly I have to post reviews like this to warn other cyclists to look elsewhere. It's indicative that Wiggle don't have any product reviews on their site and also have no documented complaints procedure. They really treat their customers with contempt.

I would strongly recommend avoiding shopping with them.

Ordered some bibshorts for wife and she tried them on but they were too small so returned for refund. Wiggle rejected return saying the shorts had a white mark on them and had been used. We inspected the shorts when they sent them back and no evidence of any marks. Also how can you use bibshorts with labels still attached? Wiggle refusing to budge and closed the case.
Will never use them again nor would I recommend them. Avoid!

Just after placing the order, there is no option to cancel it! And was very difficult to find a way to contact wiggle. I got the reply that nothing can be done since was already under processing! but I received the email only few days later that the order is being processed. Wiggle and the orders can be more approachable for customer

I enjoy the Wiggle site as it has a few other brands compared to the rest of the European market. Even after Braxit they still deliver on time and for a fair price. When items are in the sale then they have excellent reductions. Thanks a lot. Best regards from Germany

Good products but poor customer service. I was unable to amend order prior to processing to correct a size error.
Poor delivery by Evri - booked to be delivered Sunday, suddenly delayed, then no notification about new delivery date (which happened to be Monday)