Delivery Time is not what they advertise it to be

I placed an order yesterday. In the website is said explicitly delivery: Tomorrow
I expected the item today cuz one of them was urgent.
Double checked the order confirmation email and it says 22nd. Is this a joke ... what kind of service is this ?
I still have not received the products but i got an answer from customer service next day and they explained and gave me options. I appreciate this

Reply from Winparts.nl

Good morning,

Thank you for your message. I'm sorry for your dissappointment. Most of our best selling products are in stock and will be dispatched before 21:00 hrs, such that the product is delivered the next day. Less frequently ordered products take longer to be dispatched and delivered. This was the case in 2 of the 3 products you bought. The expected delivery time is shown within the product specification, in the shopping cart and once you make your online payment!

Hopefully your products are being delivered soon. If you have any further questions, feel free to contact us through support@winparts.nl

Sincerely,
Bianca

very good shop

very friendly shop

very friendly shop, very fast shipping. Unfortunately, one week has passed since the shipment and I still haven't received the parcels

Reply from Winparts.nl

Good morning,

Thank you for your review. We feel sorry that your order has not yet been delivered. A delay has occured with DHL. According to their Track & Trace system, your package has arrived at their depot and the planning for delivery is being made. Therefore we do expect the product to be delivered soon. Please let us know (via support@winparts.nl) if you experience any further delays! Our sincere apologies for the inconvenience caused.

Kind Regards,
Bianca

Deposit not returned

I bought 2 gas springs, they sent 2 for the right-hand side. They refused to send me one for the left-hand side right away, they let me wait more than a week until they had received the one I sent back, but I had been ordering items from them already for 10 years so expected far better treatment, since they could easily have worked out that I wasn't about to run away with their gas spring after being a regular customer for 10 years. Recently again, I ordered a brake calliper, they charge 21 euros extra for a deposit, which you are supposed to get back when you hand over your old calliper to them, so it means you have to pay the postage of at least 7 euros, give them the old brake calliper for free, which they have renewed and then resell, but now they refused to give me my 21 euros because they demand the return of the box in which my new calliper came. i think that is ridiculous. They state that the box has numbers on it that the processing company require, however, they are insulting everyone's intelligence with this because the old calliper that I have, had absolutely northing to do with the new calliper I purchased, they simply wish to save a few pennies on a box, I cannot think of any other reason they would act in such a dishonest way. I will not be ordering anything else, I ordered for different people, family, friends, I promoted them as a good company, but now I think they are awful. I did ask the garage that fitted my new calliper to save the box for me, they looked at me as though I was mad, I mean because Winparts demanding a box back is simply ridiculous, but anyhow, the garage forgot. Winparts was in no way understanding about this, they have keenly basically stolen my money.

Only the latest review will count in the company's TrustScore

Good place for spares

I ordered my parts on Friday

I ordered my parts on Friday, the system told to be able to deliver on Saturday, but nothing. Ok, weekend thus probably on Monday; still nothing and in the tracking system system it is mentioned that not even has been delivered to DHL to ship the package to me. First time using this web to order. So I was afraid it was a fraud but I found this web to get and provide a review, so I am writing my experience with this website.

Reply from Winparts.nl

Hi Hugo,

Thank you for your review. I am sorry to read that your package was not delivered as expected. My apologies for that.

Unfortunately, I am unable to find your order based on your data. Would you therefore like to email me your order number via support@winparts.nl, in response to this review?

I can use that to find out what went wrong and possibly solve the problem for you.

Kind regards,

Sandra

De speaker adapter kabel peugeot 108

De speaker adapter kabel past perfect voor een peugeot 108, erg tevreden over..

Returned an item on July 28th

Returned an item on July 28th, still not processed!! Followed their return instructions. I've send proof of my shipment and still after more than a month they don't process my return. I've chosen Afterpay as a payment method and now I keep getting invoice reminders from Afterpay with extra costst. If I had known this would have happend I would have never ordered something from you. Why are you playing games with customers. I've send you my evidence of return, I followed your instructions and still you're not processing my return.

RMN20-18637

Reply from Winparts.nl

Best,

Thank you for your rating. It is annoying to read that you have had this experience with us.
Apologies for this.

I have been able to find your order based on your data. In it I see that you have had contact with my colleague from the return department via email.
I will therefore process and answer these.

Kind regards.

Atty

poor service

I am still waiting for an order that was sent to a wrong adress ,it is 15 days today

Reply from Winparts.nl

Good morning,

Thank you for your rating. It is annoying to read that you have had this experience with us.
Apologies for this.

Unfortunately I have not been able to find your order based on your data.
Would you therefore like to email me your order number via support@winparts.nl?

Sincerely,

Atty

Sending items took a few days

Sending items took a few days, but that was as described on the web site, so no problem here. SO for me it was a very good experience and I recommend this website.

Quality products and came very fast

Don't get trapped by the magic word Order today get delivered tomorrow , FORGET ABOUT IT

U better have patience to get your product ( atleast 5 days )

Reply from Winparts.nl

Good morning Sajin,

Thank you for your rating.
It is annoying to read that you have had this experience with us.
Apologies for this.

It is currently extra busy with our delivery services. As a result, the delivery time may be slightly longer than indicated.
We do everything we can to deliver everything as quickly as possible.

If I can do something for you, please let me know via support@winparts.nl.

Sincerely,

Atty

Bad butikk!

I bouth one battery for peugeot 206, varta b18 44ah. Have same battery in my car. Battery in car is on 35% of life. They do not want send me battery, trying to sell another one . WINPARTS IS REALLY BAD BUTIKK. I am trying to get my money back, they have really bad costomer support, not aswering on telephone.

Reply from Winparts.nl

Good afternoon,

Thank you for your review.
We are sorry to hear that your experience with our webshop has been dissatisfactory.
You order has been put on-hold because the manufacturer of the battery states that the battery is not applicable for the 206. This is to precent you from getting a wrong part.

On your request we will further proccess your order and ship your battery as soon as possible.
We would like to know if we have been of service with this responce, and if you would reconsider your one-star review.

Kindly awaiting your responce,
Steven
from winparts.nl

Super fast delivery and fast…

Super fast delivery and fast transaction! 5 stars for me ! Very good store with very good price! From Netherlands here

My first package was lost by DHL

My first package was lost by DHL. In order to start an investigation Winparts must contact DHL! However you don’t answer already second week and don’t pick up the phone! Horrible customer service! If I would have to wait for it my car would be broken forever! Now I need to return my money for the parts I never got, and maybe I will do it in couple of months! It’s workable website but only if you don’t have to deal with the horrible customer service! WP220-252310

Reply from Winparts.nl

Hi Ion,

Thank you for your review. I'm sad to read that you have not yet received your package. Apologies for this.

I was able to retrieve your order based on your data. In addition, I see that the package has indeed been delayed in the sorting process of the carrier.

I'm going to contact the carrier to find out what's going wrong. I will notify you as soon as I receive a response to this.

Sincerely,

Sandra

Supersnelle levering!

Michalis

Winparts has never let me down.Thanks

Awful customer service. VERY disappointed.

I ordered a car part, paid it off (almost £400) and then an HOUR later I got an email that the car part was unavailable. They then offered an “alternative” option which was more £300 more expensive. I requested to cancel my order and have my money refunded instead. Almost a week has passed and I STILL haven’t heard back. I’ve been trying to get into contact everyday and NO ONE is responding. They have my money and aren’t refunding it. Customer service is horrifying and SLOW. I’m very unhappy with the service and will NOT be recommending it to anyone. Order number WP220-242007.

Reply from Winparts.nl

Good morning Remigijus,

Thank you for your review. It is annoying to read that you have experienced our service in this way. Sorry for the inconvenience.
I now see that you have contacted my colleague by email.

If I can do something for you, please let me know via support@winparts.nl.

Sincerely,

Atty

Ignorant customer service.

Winparts sent me the wrong part, so you would think they fix this as soon as possible.NO
They never answer the phone. Response to mail is not much better. Over 1 month later and I still don't have the right part. Sent me a DHL tracking no. , two weeks later the package as still not left the company?
Never again!

Reply from Winparts.nl

Hi Paul,

Thank you for your review. Sorry to read that you have had this experience with us.

I cannot find an order based on your data. Would you therefore like to send me a message at support@winparts.nl?

I hope I can help you further in that way.

Sincerely,

Sandra

I waiting for my order almost one week…

I waiting for my order almost one week and Stella didint get it. Can not co contact with someone on mail, Whatsup nobody answer my calling....nobody response on my questions about what is wrong with my package.....

Reply from Winparts.nl

Hi Mateusz,

Thank you for your review. We apologize that your package was not delivered as expected. I was able to retrieve your order based on your data. In addition, I see that we have transferred the package to the carrier on 27-5. Unfortunately, carriers have delays in sorting packages.

In addition, I see that the package was delivered yesterday.

Sincerely,

Sandra

Winparts.nl Reviews

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Delivery Time is not what they advertise it to be

very good shop

very friendly shop

Deposit not returned

Good place for spares

I ordered my parts on Friday

De speaker adapter kabel peugeot 108

Returned an item on July 28th

poor service

Sending items took a few days

Quality products and came very fast

Don't get trapped by the magic word Order today get delivered tomorrow , FORGET ABOUT IT

Bad butikk!

Super fast delivery and fast…

My first package was lost by DHL

Supersnelle levering!

Michalis

Awful customer service. VERY disappointed.

Ignorant customer service.

I waiting for my order almost one week…