Free

Free, intuitive tool and good service.

Reply from Zankyou

Hi Thomasz,

Thank you very much for your comment and for choosing us to create your Website and Wedding List with Zankyou. Our top priority is to offer you the best online tools at your fingertips to help you organize your wedding.

We are at your disposal whenever you need it.

Kind regards,
Zankyou Team

Funds withheld!

I have still not been able to receive the wedding funds from our honeymoon fund as the company has yet to "verify" my documents after numerous requests over the past month (our wedding was over a month ago). There does not seem to be any customer services dept to speak to and the only contact number just asks you to leave a voicemail. Avoid at all costs!!

Reply from Zankyou

Hi Eva,

We are sorry for that. We supervise the transfer of funds between individuals. This is not very common for a company, as money is usually exchanged through banks. Because of this, we have many laws and security protocols to comply with. We regret that the validation of your documents is not taking place within the desired timeframe.

Our customer service team is handling your case so that you can request the transfer as soon as possible.

Best regards,
Zankyou Team

Platform was what we were looking for

Platform was what we were looking for. Cash only, option to have set price or open contributions, and seemed to be on the lower end of the fees charged (and we could have the fee covered by us instead of our guests).
Was disappointed to learn that there are only 3 free transfers from our Zankyou account to our bank account before a nearly $5 fee applies each time - to me this wasn't made clear prior to signing up.
Had some troubles with our first transfer, but customer service was able to fix it up quickly.

Reply from Zankyou

Hi Scott,

Thank you very much for your comment and for choosing us to create your Website and Wedding List with Zankyou. Our top priority is to offer you the best online tools at your fingertips to help you organize your wedding.

We are at your disposal whenever you need it,

An affectionate greeting,

The Zankyou Team.

Very friendly help

I got a bit stuck with a bank transfer process which was wrongfully rejected. One of the ZankYou staff, a lady named Tamara, was very helpful and proactive. She looked into the problem and took action on my behalf, and was very good at communicating updates to me. All was sorted thanks to her help.

Thank you for the help Tamara!

Reply from Zankyou

Hi Musa,

Thank you for your message! We're glad to have helped you!

Cheers! =)

Kind regards,
Zankyou team

Avoid

Absolute con artists will do everything to not let you have your money from your guest

Reply from Zankyou

Hi Diana,

Zankyou is a cash only registry. We oversee transferring funds between individuals. This is not very common for a company as usually monetary exchanges are done through banks. Because of this, we have many laws and security protocols to abide. We regret that the validation of your documents is not occurring within the desired period.

Our customer service team is handling your case so that you can request the transfer as soon as possible.

Kind regards,
Zankyou Team

Assistenza rapida ed efficiente

Reply from Zankyou

Cara Elena,

Ci fa molto piacere poterla aiutare con la gestione delle sue nozze. Per qualsiasi dubbio o problema, siamo sempre a diposizione.

Un saluto,
Zankyou Team

Patricia was amazing and very nice

Patricia was amazing and very nice, thank you for the help!!

Reply from Zankyou

Thank you very much for choosing us and for your comment. We are always at your disposal to help you find the best solutions and accompany you throughout the entire process of organizing your wedding.

We are at your disposal for whatever you need,

An affectionate greeting,

The Zankyou team

Great wedding website

Patricia was really great helping in one minor technical issue. The site is easy to work and allows you to customize almost everything. It was also the best site for a multilingual couple (Portuguese, English and French in our families).

Reply from Zankyou

Thank you very much for choosing us and for your comment. We are always at your disposal to help you find the best solutions and accompany you throughout the entire process of organizing your wedding.

We are at your disposal for whatever you need,

An affectionate greeting,

The Zankyou team

Bizarre and odd, do not recommend.

After some research, I have decided to go with zankyou to set up a wedding registry and it ended up being the most bizarre experience I have ever had with the websites.

The process of actually creating your webpage is not hard, although it does have a bit of a dated feel, especially if you don't pay for a premium, however it does the job. The amount zankyou charges is OK when compared to other similar websites. However the cheery on the cake is the bloody ID verification. Not only they require 2 forms of ID, they also want your bank statement. I honestly felt like applying to NASA for a job. I have submitted the documents thrice and thrice I was told that the name is not the same on the documents, even though it was the same. The customer service wasn't much help either, as essentially they told me to just keep trying to upload the documents again and again. As if my name will magically change?

Long story short, I closed the account and simply set up the Wix website and attached a PayPal link to one of the pages. Highly recommend doing that instead.

Reply from Zankyou

We regret that your experience has not been satisfactory, we tried to communicate through the help chat, since the problem was not a different name, the contract was signed with abbreviations and the ID's cannot be considered compatible with it registration, so it was necessary to wait for the payment platform to consider it valid or to ask our IT service for help in placing the full name in the contract, unfortunately we didn´t get a response from you.

We are always ready to offer our help in everything necessary

So far received very good service from…

So far received very good service from the team at Zankyou, the account has not been as simple as hoped for but the team has been in regular content to help come up with solutions.

Reply from Zankyou

Thank you very much Daniel for your opinion, for us it is very important.
We are at your disposal for everything you need in this process.

Very good and helpful

A service I would recommend to everyone for their marriage

Reply from Zankyou

Hi Emmanuel,

thank you for your message! we're glad to have helped you !

Kind regards
Zankyou team :)

problem confirmation mail

I had a problem for receiving my confirmation mail and Sarah helped me perfectly with it in a very short amount of time,
Thank you

Reply from Zankyou

Hi,

Thank you. We are glad to have helped you ! :)

Zankyou Team ;)

Reactive and wishing to help

Reactive and wishing to help. Thank you Sarah !

Reply from Zankyou

Hi Louis,

Thank you for your message !

We remain at your disposal if you need anything else :)

Best regards

Zankyou team :)

Really good response rate and super…

Really good response rate and super understanding to extend my website access given the COVID situation!

Reply from Zankyou

Thank you very much for your comment and for choosing us to create your Website and Wedding List with Zankyou. Our highest priority is to offer you the best online tools at your fingertips to help you organize your wedding.

We are at your disposal whenever you need it. :)

Kind regards,
Zankyou team

I want to warn you that if you are…

I want to warn you that if you are contributing money to a couple for the wedding, we had a terrible experience. I would highly recommend PayPal over Zankyou! The fees are less & the money goes through right away. My son had to provide four different forms of ID to access the money I’d sent him!through Zankyou! Zankyou withdrew the money twice from my bank account! It was a mess that took me weeks to fix & my bank had to step in. The only way to access customer service is through a live chat. There were three operators & none were ever available. I had to always leave a message & someone would leave a message the next day. When I notified them they had withdrawn the money twice from my bank account I had to provide proof from my bank. Zankyou said they received the information & it would be processed, but never was from their end. The next day a new operator said the person who had been “helping” me was gone & there was no record of the documentation I’d provided. To top things off, I’d paid extra for a gift box with announcement & that was never sent!

Reply from Zankyou

Dear Suzanne,

We are extremely sorry about what happened and we apologize again for what happened.
Surely there was a misunderstanding and we did not understand each other. We always try to offer our customers the best service and we are always available for any clarification or doubt.

Whatever you need, we are at your disposal

Regards,
Zankyou Team

Excellent

Excellent, good answer and always explaining very well!

Reply from Zankyou

Dear Baba,

Thank you for your words. It was a pleasure to help you
Our entire team is always available for anything you need.

Zankyou Team

Only the latest review will count in the company's TrustScore

I recommend

Really easy to use, customer service helpfull and nice design with multiple choices !

Reply from Zankyou

Hello,

Thank you very much for your message!

We are happy to be able to help you build your wedding website.

It was a pleasure to help you :)

Kind Regards
Zankyou Team ;)

Great customer service from Tamara

Great customer service from Tamara. Dealt with my enquiry promptly and efficiently. Well done.

Reply from Zankyou

Hi Neil,

Thank you for sharing your experience with Zankyou.

We are at your disposal whenever you need it. :)

Best regards,
Zankyou team

Tamara was super helpful

Tamara was super helpful. She resolved my issues fast. Great customer service. Will definitely recommend Zankyou in the future.

Reply from Zankyou

Hi,

Thank you for sharing your experience with Zankyou, our priority is to offer you a fast, simple and efficient service!

It was a pleasure to help you during the creation of your website and wedding list. :)

Kind Regards
Zankyou Team

Great customer service!

Prompt replies. Concerns were addressed and resolved immediately. Great service!

Reply from Zankyou

Hi KP,

Thank you very much for your comment and for choosing us to create your Website and Wedding List with Zankyou. Our highest priority is to offer you the best online tools at your fingertips to help you organize your wedding.

We are at your disposal whenever you need it. :)

Bestregards,
Zankyou team

Zankyou Reviews

3,241 • Excellent

Write a review

Write a review

Free

Funds withheld!

Platform was what we were looking for

Very friendly help

Avoid

Assistenza rapida ed efficiente

Patricia was amazing and very nice

Great wedding website

Bizarre and odd, do not recommend.

So far received very good service from…

Very good and helpful

problem confirmation mail

Reactive and wishing to help

Really good response rate and super…

I want to warn you that if you are…

Excellent

I recommend

Great customer service from Tamara

Tamara was super helpful

Great customer service!