Xchange Tickets Reviews 343

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Recently brought sidemen charity tickets, as always I feel a bit anxious buying second hand tickets incase it’s a scam, but really easy to purchase and received the tickets well before the 48 window... See more

Rated 5 out of 5 stars

Great service even had some help Me on WhatsApp thank you for the last minute tickets it’s a crazy i randomly booked it and ended up right next to my daughter thank you for the easy processs very fa... See more

Rated 4 out of 5 stars

The service is generally very good. Follow up is also very good. The supplier would get 5 stars. The platform I am giving 4 stars as some things could be explained better before purchase. However the... See more

Rated 5 out of 5 stars

Easy transaction, tickets received with ease no delays. Somewhat affordable. Thank you will definitely be using this site again.

Company details

  1. Event ticket seller

Written by the company

Xchange Tickets is an Online Ticket Exchange Marketplace that allows buyers to purchase tickets from vetted and approved sellers. We are specialized in Sporting & Entertainment Event Tickets including popular Concerts, Theatres & Festivals. Fans can trust us for the best available seats at the venue. We take pride in helping people witness thrilling sporting action and entertainment live worldwide. Your satisfaction is guaranteed with ease of use and friendly customer service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

343 reviews

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Rated 4 out of 5 stars

Quick response

Quick response

23 February 2025
Unprompted review
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Reply from Xchange Tickets

Many thanks for appreciating our services

Rated 1 out of 5 stars

We have booked two tickets from xchange…

We have booked two tickets from xchange website for India vs Bangladesh with order number 350220023 but we didn't get the tickets we are waiting for the refund..

20 February 2025
Unprompted review
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Reply from Xchange Tickets

Dear Srikanth Racherla, we are very sorry for your negative experience as the seller of your tickets did not supply tickets for your order. We noticed that you have booked tickets just 3-4 hours before before the event. We would advise early booking in the future to avoid such situations where sellers are unable to provide tickets few hours before the event. FULL REFUND was already issued and it may arrive back on your card within 7-10 working days. Apologies once again.

Rated 5 out of 5 stars

best services with Amazing price

best services with Amazing price
What really impressed me, however, was the customer service. The team at Xchange Tickets was responsive, friendly, and went above and beyond to ensure that my ticket purchase was smooth and hassle-free

20 February 2025
Unprompted review
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Reply from Xchange Tickets

Thanks for your kind words!

Rated 5 out of 5 stars

Easy to purchase

I took last moment decision but change tickets made it hpn so easy and simple

20 February 2025
Unprompted review
Xchange Tickets logo

Reply from Xchange Tickets

Thanks for choosing us!

Rated 1 out of 5 stars

Deception and fraud

The tickets did not arrive before the cricket event (India vs Bangladesh). The terms and condition state the tickets will arrive 24-48 hours before the event. It is now 1 hour before the event and I still do not have the tickets. I can’t leave and make my way there because, I don’t know if I will have tickets or not. I’m taking my 5 year old son so can’t risk standing outside. The terms and conditions also state the company provide an 100% Refund to the buyer if the seller is unable to dispatch/provide tickets timely before the event, which is the case. When I asked for a refund, the company hung up and they did not answer the phone again after a series of calls. Appears to be a fake ticket selling site so I would avoid at all cost. I’ve contacted my credit card company and reported it as fraud.

20 February 2025
Unprompted review
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Reply from Xchange Tickets

Dear Dhrushil Patel, We are extremely sorry for the negative experience. The seller of your tickets did not provide us the tickets at all, so we had to cancel your order and provide you the FULL REFUND. Apologies once again! Thanks

Rated 1 out of 5 stars

I have Booked 4 Tickets for the India…

I have Booked 4 Tickets for the India Bangladesh Match and was done 24 hrs.I still havent got my ticket inspite of paying high ticket price.The customer service is pathetic and they come with only one reply...Your ticket will be delivered before the event starts. Would never recommend this website to anyone.....

19 February 2025
Unprompted review
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Reply from Xchange Tickets

Dear Rishi Das, We are extremely sorry for the negative experience. We could not trace your order however few sellers with us did not provide us the tickets for BAN v IND match as they sold them on very low price even lesser than face value. We had to cancel and refund in full those particular order. Apologies once again! Thanks

Rated 1 out of 5 stars

I have bought ticket for Bangladesh vs…

I have bought ticket for Bangladesh vs india match of icc champions trophy five days ago. Tomorrow is the match. But still i don’t get my ticket. It's the worst platform.
Even price also high. Same ticket i bought from another site with very lower price.

19 February 2025
Unprompted review
Xchange Tickets logo

Reply from Xchange Tickets

Dear Riad Hossain, As per record, your e-tickets were sent to you on 19 Feb around 9pm UAE time (a day before the event). They were sent to you immediately after we received them from the sellers. Prices are set by the sellers and we do not have any control over them. Prices are sometimes higher and sometimes lower than face value.
Many Thanks

Rated 2 out of 5 stars

Customer service is very poor

Customer service is very poor. I am the seller of the event icc champions trophy. I uploaded the tickets before 14 hours and the event starts tomorrow, and still now I didn’t get any acknowledgment from the xchange ticket team. How can i be at peace ? Still now I didn’t get any assurance that my duties are completed and i can wait for my payment relaxed. This is frustrating really.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

I had two extra tickets for the london…

I had two extra tickets for the london fireworks, I listed them on XchangeTickets, and goddess, they sold within two days. The payment reached my account before the end of second week. I didn’t expect it to be this straightforward!

11 January 2025
Rated 5 out of 5 stars

I recently sold my London New Year…

I recently sold my London New Year Night fireworks tickets and I couldn't be happier with the experience. The selling process was incredibly smooth and hassle-free. The website was easy to navigate, making it simple for me to list my tickets.

After the sale, I received my payment promptly, just as they promised, within 2 weeks. While there was a small selling fee deducted, it was a fair and transparent transaction.

Overall, I highly recommend for anyone looking to buy or sell tickets. Their efficient service and user-friendly platform have truly impressed me. I will definitely be using their services again in the future. 5 stars!

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Sold my London new year fireworks'…

Sold my London new year fireworks' tickets on Xchangetickets.com on the last day to the event and they was sold without an hour, seamless and secure process both for the buyer and the seller, received my payment in due time.

1 January 2025
Unprompted review

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