Fast, Thorough, Communicative - The way you want support to operate

We were not only repaired immediately but had received all the information necessary to know what our vulnerability was and the files impacted, great communication through the whole process. We've been under attack for some time and my host provider was not able to solve the problem they were only able to restore but the impact was still there. I spent much time to sift through possible vendors to help with the fix and also the protection, They charge a little more than some but make up for that in their service, the communication of that service and the support thereafter.