Terrible experience

Terrible experience. I bought Final Fantasy XIV, the key didn't work. I contacted their customer service. They refused to take responsibility and advised me to go to Square Enix. I advised them I will take it to Paypal, they careless refused to provide a new key although, Screenshots of my account and screenshots of the stated it " Invalid " and yet they refused to provide any support. This was escalated with Paypal, I'd avoid going here.