the worst customer service ever

the worst customer service ever, literally worst i have ever seen. i am now stuck with a 650€ item that doesnt work and these people , robots because they don t diserve other name send me robot messages all the time in spanish ! when i have clearly told them i want them to answer in english. there is a bunch of incompetence in amazon spain that i don t have words for it. i will go and take legal action against these ones, they scammed me and stolen my money and want to get away because they re amazon???