No refund for crashing unusable game.

No refund for crashing unusable game.
Steam will not refund money for games that constantly crash and are unusable. If you purchased more than 14 days ago, even when it does not work they will not refund. Or if your total game play time comes to 2 hours they won't refund. They do not care if that is made up over weeks, with every log in ending in the game crashing after less than an hour.

This is a con, kids ask their parents to sign up to this for them and then the faulty games don't work and they refuse to refund the money. This seems to be a bit of a scam to rip kids off as far as I can see!
In any other circumstance a company has to refund for faulty goods- why not here?

Bad service, stay away from this.