Scammers given a free run

Firstly I have used G2A a lot and for the most part they are reliable, and a cheap platform for digital goods. For that, a star is fair (even if it is the minimum.

The reason I can't give more than 1 star is the freedom the scammers are given. I made the huge mistake of purchasing a year Bitdefender security key from a seller. After 2 months the key stopped working and the seller used stalling tactics and promised it would be fixed.

Two months later the seller seems to have disappeared (probably assumed a new name), and G2A customer service, although friendly, are totally inept. They refuse to even touch scammer sellers, claiming they are merely a platform. The scammers operate freely. It's disgusting.

I can't even change my rating of the seller to negative because I previously changed it to neutral from negative, telling the seller I would change it to positive once the problem is solved. More fool me. I asked G2A to change it to negative and they can't even do that!!!

AVOID BUYING ANYTHING THAT OFFERS SUBSCRIPTIONS (SUCH AS ANTI-VIRUS). There is absolutely no guarantee that the seller will keep their promise that it is legitimate.