Review of Energybulbs
Money taken but nothing sent.
Ordered online and charged. Didn’t receive anything so got in contact to find they’d taken my money but hadn’t processed my order at all. So either a scam or just incompetent/unreliable. Either way. Avoid.
Reply from Energybulbs
Good Morning,
Thank you for your review.
I am very sorry for this, I can see that one way or another your order was processed but never left our warehouse. As I am sure you can understand, we had an extreme level of orders at this time, with order volumes raising by up to 1000% all of last week. We processed over 1000 orders a day and regrettabky yours was 1 of very few that were missed by the warehouse team and I am very sorry for this.
I can assure you that our normal level of service is extremely good and reliable, and I hope that one day you will give us a chance to demonstrate this to you.
Apologies again for any inconvenience caused.
Kind regards,
Leo
Operations Manager
Thank you for your review.
I am very sorry for this, I can see that one way or another your order was processed but never left our warehouse. As I am sure you can understand, we had an extreme level of orders at this time, with order volumes raising by up to 1000% all of last week. We processed over 1000 orders a day and regrettabky yours was 1 of very few that were missed by the warehouse team and I am very sorry for this.
I can assure you that our normal level of service is extremely good and reliable, and I hope that one day you will give us a chance to demonstrate this to you.
Apologies again for any inconvenience caused.
Kind regards,
Leo
Operations Manager